Izzo's Illegal Burrito - Citiplace

The Metairie Izzo’s has gone down hill over the past couple of years. Ordered from there for the last time tonight. The orders have been consistently wrong, poor quality, and lacking ingredients we paid for. Just returned from the 4th time of having to get our order fixed in two months, they didn’t send half of our order. Last time, the steak burrito we ordered came with no steak. If you’d like to be disappointed, frustrated, and let down, feel free to eat here.

Truly had a great time.. Food was delicious.

Atmosphere: 5

Food: 5

Service: 5

I used to work at this location along with Burbank and Citisquare years ago. I was in the mood for Izzos but was greatly disappointed. The guy on the line was obviously new, I had to correct him several times before I just gave up and let him make whatever. I asked for corn street taco combo (said it twice). He started to make 3 flour tacos and I then asked again for corn. He didn’t put them on the grill and just pressed 3 corn tortillas ( I only wanted 2). After he was done making my tacos, I said I wanted queso for my dip, and he said “oh you want a meal deal?” as if that’s not what the street taco combo comes with. Then he proceeded to give me a kids cup and still just charged me for a street taco combo. My wife burrito was also rolled poorly. I am not blaming him because he obviously wasn’t trained well. The manager was just chilling/doing nothing. We were the only people in line. The guy also took a phone call order in the middle of him making our food. This franchise has gone so down hill it’s laughable. Probably why all of your managers left during Covid and went to rotolos. Remember when yall cut everyone’s pay during the global pandemic? Ozzie should be ashamed of what this company has gone to. Pay more in labor so people will want to work here and have time to train your employees and clean the store. I’ll stick to Burbank next time, I at least know Louis wouldn’t accept this standard.

Atmosphere: 2

Food: 1

Service: 2

They’re alright, if anything needs to be specially grilled (shrimp, steak etc.) employees often smirk and act like is a burden. Always ready to leave their shift.

Atmosphere: 3

Food: 3

Service: 2

They’re alright, if anything needs to be specially grilled (shrimp, steak etc.) employees often smirk and act like is a burden. Always ready to leave their shift.

Atmosphere: 3

Food: 3

Service: 2

This location is actually pretty good. The staff was helpful, the food was hot, and the service was quick. I got the super burrito with chicken and the super meal deal it’s a bit pricey at 15.00 but it’s good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Ground Beef Burrito, Chicken Burrito Bowl

Always great food

Atmosphere: 5

Food: 5

Service: 5

Absolute horrible experience. I eat Izzos at least three times a week. Normally go to the one on bluebonnet because it’s closer. The big heavy set high school cafeteria lunch lady looking manager is extremely rude. Has her air pods in and doesn’t want to communicate with customers when you are trying to give her your order. On top of that the portions were extremely slim. No one comes to Izzos to be skimped. Probably would have more food to serve if she wasn’t eating it all in the back.

Atmosphere: 1

Food: 1

Service: 1

If I could give it zero stars I would. This location sucks so bad. I went to get my girlfriend the taco Tuesday meal, she complained the meat tasted old, along with other ingredients. The same day had to take her to urgent care after taking ill really bad, turns out she developed food poisoning. She was vomiting everywhere and had massive stomach cramps. Will never come back to this location ever again.

Atmosphere: 1

Food: 1

Service: 1

I am always amazed how patient they are while preparing my food, with me always changing my mind

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Guacamole, Shrimp Nachos

The staff was so friendly!!! Anytime i have gone they are always happy and super nice!! The service is just a good as the food! I love izzos ❤

Atmosphere: 5

Food: 5

Service: 5

Horrible service.

Atmosphere: 3

Food: 3

Service: 1

I placed an online order and I went in early to make sure I had made my directions clear. I ask the lady was she making my order, she quickly dismissed me and sent me to another area. Turns out she was making my order and had she allowed my to speak the order would have been prepared correctly. Then the manager comes over to and proceeds to tell me it’s my fault it wrong, she made it right( sauce on the side all sauces on the side same thing). My advice for the order maker is to allow your guests to communicate with you, this could have been avoided. Also wiping your face with the back of your gloved hand is insanitary. My advice for the manager is refrain from placing blame on your customers and concentrate on resolving the issue. Blaming only makes it worse. I personally will not be returning to this location, I feel as though the customer set is seriously lacking. I’m not sure if they were just having a bad day but the situation could have been handled in a better manner than it was.

Atmosphere: 1

Food: 1

Service: 1

Ate lunch outside during my break from work. Food was great!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Burrito Bowl, Refried Beans, Guacamole

The street chicken tacos, chips, and queso dip are expensive but delicious. The service is slow during lunchtime so make sure you are not in a rush. The bathrooms are messy.

Parking: Parking lot is shared with a hotel.

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Chicken Taco, Refried Beans, Chips