Visiting town and my sister, who rarely strays from her "usual" places, agreed to grab a bowl for me. She got one for herself as well. She came home and raved about the staff, they were so kind and helpful to her as a first timer. Both of our bowls were delicious (duh!) and fresh and made correctly! Thanks Izzos for converting another fan!
Tiara
I came to this location today and a girl with multi color hair was making my burrito, and some of the meat in the burrito fell onto the countertop. She put the meat back into my burrito. That is cross-contamination! She proceeds to remake my order with an attitude. She checks me out with an attitude and picks up the store phone to proceed with an order while I’m checking out. She needs to be re-trained on food safety.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito
Tator Turner
It's not a bad place. People were polite. It was clean and not too crowded when I went and food had flavor. I had a veggie bowl which was
Atmosphere: 3
Food: 3
Service: 3
Marque Patterson
I left my phone on the table and the employees had it for me when I came back! Thank you SO much! Food was delicious! Please add a dairy-free chz option :)Vegetarian options: Please offer some vegan opetion ? lard in black beans
Atmosphere: 5
Food: 5
Service: 5
Amanda M.
the staff is amazing! the food is real hot and the queso tastes phenomenal. will be coming back again.
Patricia Jiron
Hate to leave this review because we love Izzos and have eaten at this location several times before but I hope this review inspires this location to improve their service. Came here on Sunday morning. The employee who attended us served us such little portions I thought she was joking with us. I ordered a kids nacho and she served us 3 dried out small pieces of chicken and forgot the chips. I’m not joking. After I asked for chips because it was nachos, I asked her for more chicken and she told us she would have to charge us double. I could not believe she thought that she was giving me the right portion. I said okay, charge me whatever as long as I can get more food. She refused and my child went home hungry.Also, She forgot my chips and forgot our drinks, I had to remind her!I wish I could say this was a one time ordeal but the service at this location has been in decline for a while. Please do better training with your team-members.
Atmosphere: 2
Food: 1
Service: 1
Kaitlyn Poole
worst experience today .. this location has been so hit or miss lately. i got a burrito today- the chicken was so dry and the burrito itself was lacking so much flavor. i also got a queso and it was like water- barely had no cheese taste. it’ll be a while till i come
Atmosphere: 2
Food: 1
Service: 2
Esteban Gonzalez
Garbage service literally every time. Come if you're cool waiting 20-30 extra minutes to get your food. This last time they just gave my food away to someone else, I guess you can waltz in here and point at a bag and say it's yours without having to verify anything. When I showed up they were confused and then didn't offer an apology or anything, just alright I guess we'll make it again. Then they argued with me about it. I use to love Izzo's but the customer service alone has made this the last time I'll ever have it.
Service: 1
L.
I order a mushroom topping and was told it was an extra fee, but the older gentleman serving me, barely put any mushrooms on it. I said if it is extra then you need to give me more.. He did and when I went to the register, He charged me twice.The coke machine was not in service at lunchtime so I had to get sweet tea. Very angry when I get to work finding out that The sweet tea was unsweetened labeled sweet. Get the meal “deal” and the chips and Queso or a smoke and mirrors to make your bill higher. The Queso is the size of a ramekin of ketchup. You basically get to have enough for 5 chips and throw the rest away or eat them plain.My lunch was ruined and very costly.My lunch was over $17 dollars and I am angry because lunch should never be that much.I didn’t tip.
Alex C
Lunch. Kinda dead for a Saturday at noon. Everything was good but the steak was really chewy and some pieces uneatable (both burritos). Will not get steak again.
For fast food price song this is always a bargain. Select all the fresh ingredients to create either a salad or a burrito or burrito bowl. It's very convenient to be able to pre-order and pick it up to bring home is quite a bargain compared to other food choices. I personally like Mexican food, so I can select ingredients that turn it into that. My wife is less inclined for Mexican, so will select ingredients that turn into a more generic fresh bowl meal. It's just a great option.
Kyle Washington
Food is always consistent, employees may have just been having a bad day.
Atmosphere: 3
Food: 4
Service: 3
Nicholas Levergne
Some of the slowest, most uncoordinated service I’ve seen. It took 15 minutes just to order, another ten to pay, then 15 minutes to get my food, so a 40 minute wait with only two customers ahead of me. They weren’t understaffed, they just moved like they were underwater. And then I’m expected to tip on a single $15 meal after getting no service.
Trey Bickham
Great food and efficient service.However, the sink in the men’s restroom is maddening. The sensor often fails to detect that you have placed your hands under the faucet and require water to be released from the spigot. Instead, you have to play a game of waving and flailing your hands under the faucet and all around the sink to be granted water. Once you become successfully awarded with water, you’re sprayed a fast, furious rush of only 2 seconds’ worth of water. The sink in the men’s restroom in the adjoining Lit Pizza has the same problematic faucet.
Kesha Haney
Got a half and half steak and grilled shrimp quesadilla. It was soooo good, not too salty as I've had previously. I had four orders and all were made correctly and the staff was friendly. Will definitely visit this location again. I hope when I visit, the food is the same. My mom is hard to please and she enjoyed her quesadilla as well.
Visiting town and my sister, who rarely strays from her "usual" places, agreed to grab a bowl for me. She got one for herself as well. She came home and raved about the staff, they were so kind and helpful to her as a first timer. Both of our bowls were delicious (duh!) and fresh and made correctly! Thanks Izzos for converting another fan!
I came to this location today and a girl with multi color hair was making my burrito, and some of the meat in the burrito fell onto the countertop. She put the meat back into my burrito. That is cross-contamination! She proceeds to remake my order with an attitude. She checks me out with an attitude and picks up the store phone to proceed with an order while I’m checking out. She needs to be re-trained on food safety.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Burrito
It's not a bad place. People were polite. It was clean and not too crowded when I went and food had flavor. I had a veggie bowl which was
Atmosphere: 3
Food: 3
Service: 3
I left my phone on the table and the employees had it for me when I came back! Thank you SO much! Food was delicious! Please add a dairy-free chz option :)Vegetarian options: Please offer some vegan opetion ? lard in black beans
Atmosphere: 5
Food: 5
Service: 5
the staff is amazing! the food is real hot and the queso tastes phenomenal. will be coming back again.
Hate to leave this review because we love Izzos and have eaten at this location several times before but I hope this review inspires this location to improve their service. Came here on Sunday morning. The employee who attended us served us such little portions I thought she was joking with us. I ordered a kids nacho and she served us 3 dried out small pieces of chicken and forgot the chips. I’m not joking. After I asked for chips because it was nachos, I asked her for more chicken and she told us she would have to charge us double. I could not believe she thought that she was giving me the right portion. I said okay, charge me whatever as long as I can get more food. She refused and my child went home hungry.Also, She forgot my chips and forgot our drinks, I had to remind her!I wish I could say this was a one time ordeal but the service at this location has been in decline for a while. Please do better training with your team-members.
Atmosphere: 2
Food: 1
Service: 1
worst experience today .. this location has been so hit or miss lately. i got a burrito today- the chicken was so dry and the burrito itself was lacking so much flavor. i also got a queso and it was like water- barely had no cheese taste. it’ll be a while till i come
Atmosphere: 2
Food: 1
Service: 2
Garbage service literally every time. Come if you're cool waiting 20-30 extra minutes to get your food. This last time they just gave my food away to someone else, I guess you can waltz in here and point at a bag and say it's yours without having to verify anything. When I showed up they were confused and then didn't offer an apology or anything, just alright I guess we'll make it again. Then they argued with me about it. I use to love Izzo's but the customer service alone has made this the last time I'll ever have it.
Service: 1
I order a mushroom topping and was told it was an extra fee, but the older gentleman serving me, barely put any mushrooms on it. I said if it is extra then you need to give me more.. He did and when I went to the register, He charged me twice.The coke machine was not in service at lunchtime so I had to get sweet tea. Very angry when I get to work finding out that The sweet tea was unsweetened labeled sweet. Get the meal “deal” and the chips and Queso or a smoke and mirrors to make your bill higher. The Queso is the size of a ramekin of ketchup. You basically get to have enough for 5 chips and throw the rest away or eat them plain.My lunch was ruined and very costly.My lunch was over $17 dollars and I am angry because lunch should never be that much.I didn’t tip.
Lunch. Kinda dead for a Saturday at noon. Everything was good but the steak was really chewy and some pieces uneatable (both burritos). Will not get steak again.
Atmosphere: 4
Food: 2
Service: 4
Restaurantji Recommends
For fast food price song this is always a bargain. Select all the fresh ingredients to create either a salad or a burrito or burrito bowl. It's very convenient to be able to pre-order and pick it up to bring home is quite a bargain compared to other food choices. I personally like Mexican food, so I can select ingredients that turn it into that. My wife is less inclined for Mexican, so will select ingredients that turn into a more generic fresh bowl meal. It's just a great option.
Food is always consistent, employees may have just been having a bad day.
Atmosphere: 3
Food: 4
Service: 3
Some of the slowest, most uncoordinated service I’ve seen. It took 15 minutes just to order, another ten to pay, then 15 minutes to get my food, so a 40 minute wait with only two customers ahead of me. They weren’t understaffed, they just moved like they were underwater. And then I’m expected to tip on a single $15 meal after getting no service.
Great food and efficient service.However, the sink in the men’s restroom is maddening. The sensor often fails to detect that you have placed your hands under the faucet and require water to be released from the spigot. Instead, you have to play a game of waving and flailing your hands under the faucet and all around the sink to be granted water. Once you become successfully awarded with water, you’re sprayed a fast, furious rush of only 2 seconds’ worth of water. The sink in the men’s restroom in the adjoining Lit Pizza has the same problematic faucet.
Got a half and half steak and grilled shrimp quesadilla. It was soooo good, not too salty as I've had previously. I had four orders and all were made correctly and the staff was friendly. Will definitely visit this location again. I hope when I visit, the food is the same. My mom is hard to please and she enjoyed her quesadilla as well.