Java General at Baton Rouge General - Mid City

I had a visit with Dr. Ross Cockrell at Baton Rouge General in August 2025. The care I received was excellent, and I have no complaints about Dr. Cockrell himself — he seemed kind, knowledgeable, and compassionate. However, the billing practices of this clinic are deceptive and unethical, and I want other patients to be warned. I paid a copay at check-in, thinking this was a standard specialist office visit (as my insurance covers). Weeks later, I received a bill for an additional $136 — not because of anything I did or any extra service I received, but because the clinic chose to bill my visit under “outpatient hospital” codes rather than as an office visit. This disqualified it from my specialist copay and applied the full charge to my deductible. At no point was I told this would be billed differently. No one at scheduling, check-in, or during the visit mentioned that I would be charged hospital facility rates for a routine 15-minute appointment. When I disputed the bill, I was told there was a sign on the wall — which is apparently their version of informed consent. That’s unacceptable. Many people don’t read wall signage. Most assume that paying a copay means the cost is covered. And for those with high-deductible plans, this kind of billing loophole can cost hundreds more — with zero warning. I’ve filed complaints with the Louisiana Department of Insurance and the federal No Surprises Help Desk. I will not return to this clinic as long as this kind of predatory billing is allowed. ⚠️ Patients deserve transparent billing — not surprise charges and legal loopholes. Ask before you’re seen: “Will this be billed as a hospital outpatient visit or a regular office visit?” That one question could save you hundreds.

I wanted to bring to your attention the excessively long wait times at your Goodwood location. I recently had to wait nearly two hours just to complete a drug screening. This has been the longest wait I’ve ever experienced for a drug test, and I’ve never encountered delays like this at any other facility. It’s extremely frustrating and inconvenient, especially for something that should be a quick process. I hope you’ll take a closer look at scheduling or staffing at this location to improve the experience for future visitors. Thank you for your attention to this matter.

Racist people work here Linda Guillory is racist to Latinos !

drove 30 minutes out of my way because I thought going to the hospital would get my son the best treatment possible but when I got there they said there was nothing they could do for him. We had to leave and go to an after-hours clinic to get help. The people there are lazy.

I waited 40 minutes last week to be seen for a scheduled appointment that I was on time for. Left after 45 minutes. Their scheduling failure wasted my time. Arrived on time for my appointment again today and was told there would likely be a 45 minute wait to be seen, from the doctor. Extremely frustrated and disappointed with the scheduling at this location.