Marble Slab Creamery

Thank You Guys So Much , You Made My Wife Birthday Very Special ? !!!!

Atmosphere: 5

Food: 5

Service: 5

I wish I’d read reviews of this location before trying them. Ordered off a food delivery app. Received wrong order. Store claims it was drivers fault so they refused to resubmit the order. Made a second order which was (I can only assume) intentionally delayed until “too close to closing to fulfill”. I strongly encourage others to avoid this location.

Service: 1

I had a deeply unsettling experience at Marble Slab that I feel compelled to share. I was there with my family, eager to enjoy some delicious ice cream, but what I witnessed left me shocked and frustrated.
As we approached the counter, a young Black boy was in front of us, excited to order. However, the employee working there insisted that he pay for his ice cream before even allowing him the chance to look at the menu and make a choice. This policy was not enforced with anyone else around, which made it glaringly apparent that this was a biased and unfair treatment based solely on his race.
The young boy looked confused and uncomfortable, clearly taken aback by the requirement. It was heartbreaking to see this kind of discrimination in a place that should be about enjoyment and sweetness. When he finally received his ice cream, the whole encounter felt tainted by the inappropriate way he had been treated.
I took the time to speak with the management about this experience, hoping they would take it seriously, but it seems that there is a culture of ignorance permeating the establishment. It's profoundly disappointing that such behavior is tolerated in today’s world, especially in a community space that should be welcoming to everyone.
Marble Slab may have tasty ice cream, but the atmosphere of inequality and rudeness is unacceptable. Until they address these issues directly, I cannot recommend this shop. Everyone deserves to be treated with respect and dignity, and no one should have to face discrimination just to enjoy a simple treat.
Rating: ★☆☆☆☆ (1/5 stars)

Atmosphere: 1

Food: 1

Service: 1

No guy at the counter, comes out with no gloves, throws spillover ice-cream from one box to another. Asked for 6.99 regular with waffle cone and unlimited mix-ins as shown on the board. Tried to give me just ice cream in a cup, then just scooped ice cream in old stale cone and tried to charge me for the big 7.99. Did not even try to mix in or use the cold slab. Corporate needs to shut this down before the brand loses all its value.

Atmosphere: 1

Food: 1

Service: 1

Inside mall location: Took my 3 year old to get ice cream - lady did not want to give her a sample? Made a rude face and lost a sale. Corporate should revoke their franchise. Pathetic customer service.

Atmosphere: 1

Food: 1

Service: 1

Absolutely delicious banana ice cream ‼️

Atmosphere: 5

Food: 5

Service: 5

$10 for less than half of the cup

Atmosphere: 2

Food: 3

Service: 1

$10 for less than half of the cup

Atmosphere: 2

Food: 3

Service: 1

Stopped by yesterday and ordered a Butterfinger Milkshake. The initial contact with the young man working at that time was very minimal. No greeting or anything. Not ignored or rude, just no real effort to greet or address a customer either. That seems to be the norm everywhere nowadays though.I addressed him and asked if they can make a BF Milkshake to which he answered a simple “yes”. I requested him to do so and he promptly went to work on it.The price is a bit high ($7.99 for a regular), but once he finished in just a few minutes, I paid and received my shake, again with very little interaction from the employee. The shake itself was fantastic. So quality of product is definitely 4-5 stars. However, the service lacks a little bit. That is to say the service from this particular young man is right on par with todays norms from this working generation, but that doesn’t really make it ok or acceptable. Still, I enjoyed my delicious Butterfinger Milkshake for sure.

My family and I love there ice cream so much. Best!

Atmosphere: 5

Food: 5

Service: 5

Went by this establishment and they had just closed. There were 2 employees inside. We, unaware that they were closed, stood, then tried the door and were nevereven acknowledged by the two. I WILL NOT patronize.

I’ve never had an experience at a Marble slabs , like I did today . Katelynn was such an amazing and friendly employee. She was very patient with me and helped a lot . I can honestly say most times I go anywhere they rush you out but she made this experience personable. I will be going back, I enjoyed her smile and her outstanding customer service !

Atmosphere: 5

Food: 5

Service: 5

Found hair in our icee and ice cream at the same time.

All four of us got different ice cream flavors and none of them had any flavor. I also got chocolate peanut butter ice cream and it had red streaks all in it… not sure what that could be

Horrible!! I made my daughter and I an order and as they were fixing it I went to the cashier and paid for our 2 shakes. While waiting, the cashier walked away to serve others and a guy walked up to the register and told me that I need to pay when I told him I paid already. Then the other man gave me the shakes, I grabbed 2 straws and I handed my daughter her shake and we walked away. Not knowing that one of the men went around the corner and took her drink away and told her she has to pay and walked back behind the counter with the drink that we already paid for. Not knowing what was going on because I walked to a garbage can to throw away the straw paper and that's when she ran to me telling me they took her drink because they claim we didn't pay. I walked back to the counter and had to argue with them that I paid and when the woman who had taken my money walked up they questioned her if I paid her and she was looking just as confused said yes and they gave us the drink back. That was uncalled for and very rude and accusing me of stealing. If a person is at the register, they need to stay at the register.