Overall terrible experience. 30 min wait in drive thru. It was not lunch time.
Spectral Owl
Some things are better left unsaid.
Atmosphere: 1
Food: 1
Service: 1
Gabriell Hines
First of all we didn’t even want ts we wanted wild cherry icy’s. I ordered one medium icy and one small. The dark skinned girl with the stitch braids handed me two small Icy ‘s and laughed and told me to just take it
Tyra Guthrie
Horrible customer service. I had an issue with the cashier sipping on a red Frozen Fanta and scrolling on her phone not even paying attention to the fact that I was at the window trying to pay for my order. I get tired of waiting at that window get to the next window and somebody named Atlantis tries to hand me food. I asked for the manager she tells me that she is the manager. Claims that her name is Atlantis and can't give me the name of the general manager of the store. She cuts me off and would not let me even make the complaints about the young lady scrolling on her cell phone at the window. Horrible customer service and I would not recommend this McDonald's to my dog.
Adreianna Hines
Customer service horrible, food service horrible, every time i go there and order food it’s never fresh it looks as if it has just been sitting out forever then they get mad whenever you tell them that it looks old and isn’t even warm and want it fresh they get attitudes.
Atmosphere: 1
Food: 1
Service: 1
Maia Hill
Tell me why I ordered chicken strips and I got the chicken strips box and ended up with chicken nuggets. They don’t know how to say anything.
Atmosphere: 1
Food: 1
Service: 1
Hannah Mo
Extremely rude drive thru operator. She crumbled up my receipt before i could even ask for it.
Kevin Woolsey
FREEZING COLD. Nobody wants to eat inside! Why? 😮
Atmosphere: 1
Ellen
I have no idea why this location has such a low rating. I went early-ish on a Saturday, but they were *quick* even for a drive-thru. I had a special order and it didn't slow them down. I said good morning and they replied in kind. Food tasted yummy, coffee was good. They know what's up here. High quality service, fast and efficient, polite and cheerful. Great job y'all!
Atmosphere: 4
Food: 5
Service: 5
shawn stewart
Place rarely gets my order wrong, I mean rarely, almost never, and I make weird orders. The lobby is usually very clean and bussed. I almost never have to wait for my order. This location is run very well.
DoorDashing here is the worst experience. You have employees who have their Partners coming past and getting priority over paying customers and people cursing while working; they have their face to your back, and you don't know if they're talking to you or not; on this occasion, they couldn't find the tablet for a doordash in order to confirm the order. I spent fifteen minutes inside and left with nothing. The cherry on top is the Convict leasing they have going on, with workers who have to wear tracking devices, which is peak 18th century oppression.
Atmosphere: 1
Food: 1
Service: 1
Guate Malan
Fast, friendly, and delicious .
Taylor Landry
Place is horrific. Twice I’ve gone there at 6am while nobody was in line. They took forever to take my order. I order steak,egg,chz bagel and when I get home these lazy crackheads gave me a sausage patty on my stale bagel. This happened BOTH times.
Martin Garza
Very delicious food 😋
Jurqi YT (JurqiYT)
I have waited for fast food for 30+ minutes before, received less than ideal service, but have never left a bad review because it is fast food and it is what it is. However, the manager on staff for late nights at this location was so overly rude I had to leave a bad review. Here is how the interaction went:
I pulled up to the drive thru to place a simple order with my girlfriend with a MINOR modification. The manager asks if we had a mobile order, I said no, then she mumbles something neither of us could understand. I ask if she said she’s ready for the order or if she asked to wait one minute. She replies, “I JUST TOLD YOU TO WAIT DIDN’T I?😡”… whenever she was ready I asked for a mcchicken meal with American cheese, no mayo, and a Diet Coke. Once again, she chimed in with a condescending tone with something along the lines of: “you’re not giving me a real order, that doesn’t exist.” I ask if they offer a mcchicken or no and she once again condescendingly says yes but not a meal so make the order right. I do so once again laying it out exactly how it would come as a meal: sandwich, fries, drink. God forbid I asked for cheese and no mayo on it, she did not like that.
After the order was complete I pulled around to pay for it and could tell the same older woman taking the order was the same one taking the payment on the first window. I pulled up and she stuck the card machine out for me to put it in myself without making eye contact.
I pulled up to the next window to get the food and after I got it I asked to speak to the manager. Lo and behold the manager walks up and it was the same older lady we had problems with. I told her she’s seriously lacking in her customer service and needs to do better because that was ridiculous and she was rude for no reason. She said she’s like that with everyone so she wasn’t rude. If she’s like that with everyone then I guarantee your location doesn’t have many returning customers because that was awful.
To this location’s franchise owner: I see that my complaint against this lady isn’t the only one and that it’s a recurring problem. If this woman is in a management position, her terrible customer service will reflect on the rest of the employees and your location will suffer. Please address your consumer’s feedback on this issue.
Lastly, my girlfriend’s sandwich came with extra mayo when I asked for no mayo, which seems was done out of spite for no reason.
Overall terrible experience. 30 min wait in drive thru. It was not lunch time.
Some things are better left unsaid.
Atmosphere: 1
Food: 1
Service: 1
First of all we didn’t even want ts we wanted wild cherry icy’s. I ordered one medium icy and one small. The dark skinned girl with the stitch braids handed me two small Icy ‘s and laughed and told me to just take it
Horrible customer service. I had an issue with the cashier sipping on a red Frozen Fanta and scrolling on her phone not even paying attention to the fact that I was at the window trying to pay for my order. I get tired of waiting at that window get to the next window and somebody named Atlantis tries to hand me food. I asked for the manager she tells me that she is the manager. Claims that her name is Atlantis and can't give me the name of the general manager of the store. She cuts me off and would not let me even make the complaints about the young lady scrolling on her cell phone at the window. Horrible customer service and I would not recommend this McDonald's to my dog.
Customer service horrible, food service horrible, every time i go there and order food it’s never fresh it looks as if it has just been sitting out forever then they get mad whenever you tell them that it looks old and isn’t even warm and want it fresh they get attitudes.
Atmosphere: 1
Food: 1
Service: 1
Tell me why I ordered chicken strips and I got the chicken strips box and ended up with chicken nuggets. They don’t know how to say anything.
Atmosphere: 1
Food: 1
Service: 1
Extremely rude drive thru operator. She crumbled up my receipt before i could even ask for it.
FREEZING COLD. Nobody wants to eat inside! Why? 😮
Atmosphere: 1
I have no idea why this location has such a low rating. I went early-ish on a Saturday, but they were *quick* even for a drive-thru. I had a special order and it didn't slow them down. I said good morning and they replied in kind. Food tasted yummy, coffee was good. They know what's up here. High quality service, fast and efficient, polite and cheerful. Great job y'all!
Atmosphere: 4
Food: 5
Service: 5
Place rarely gets my order wrong, I mean rarely, almost never, and I make weird orders. The lobby is usually very clean and bussed. I almost never have to wait for my order. This location is run very well.
Restaurantji Recommends
DoorDashing here is the worst experience. You have employees who have their Partners coming past and getting priority over paying customers and people cursing while working; they have their face to your back, and you don't know if they're talking to you or not; on this occasion, they couldn't find the tablet for a doordash in order to confirm the order. I spent fifteen minutes inside and left with nothing. The cherry on top is the
Convict leasing they have going on, with workers who have to wear tracking devices, which is peak 18th century oppression.
Atmosphere: 1
Food: 1
Service: 1
Fast, friendly, and delicious .
Place is horrific. Twice I’ve gone there at 6am while nobody was in line. They took forever to take my order. I order steak,egg,chz bagel and when I get home these lazy crackheads gave me a sausage patty on my stale bagel. This happened BOTH times.
Very delicious food 😋
I have waited for fast food for 30+ minutes before, received less than ideal service, but have never left a bad review because it is fast food and it is what it is. However, the manager on staff for late nights at this location was so overly rude I had to leave a bad review. Here is how the interaction went:
I pulled up to the drive thru to place a simple order with my girlfriend with a MINOR modification. The manager asks if we had a mobile order, I said no, then she mumbles something neither of us could understand. I ask if she said she’s ready for the order or if she asked to wait one minute. She replies, “I JUST TOLD YOU TO WAIT DIDN’T I?😡”… whenever she was ready I asked for a mcchicken meal with American cheese, no mayo, and a Diet Coke. Once again, she chimed in with a condescending tone with something along the lines of: “you’re not giving me a real order, that doesn’t exist.” I ask if they offer a mcchicken or no and she once again condescendingly says yes but not a meal so make the order right. I do so once again laying it out exactly how it would come as a meal: sandwich, fries, drink. God forbid I asked for cheese and no mayo on it, she did not like that.
After the order was complete I pulled around to pay for it and could tell the same older woman taking the order was the same one taking the payment on the first window. I pulled up and she stuck the card machine out for me to put it in myself without making eye contact.
I pulled up to the next window to get the food and after I got it I asked to speak to the manager. Lo and behold the manager walks up and it was the same older lady we had problems with. I told her she’s seriously lacking in her customer service and needs to do better because that was ridiculous and she was rude for no reason. She said she’s like that with everyone so she wasn’t rude. If she’s like that with everyone then I guarantee your location doesn’t have many returning customers because that was awful.
To this location’s franchise owner: I see that my complaint against this lady isn’t the only one and that it’s a recurring problem. If this woman is in a management position, her terrible customer service will reflect on the rest of the employees and your location will suffer. Please address your consumer’s feedback on this issue.
Lastly, my girlfriend’s sandwich came with extra mayo when I asked for no mayo, which seems was done out of spite for no reason.
Food: 1
Service: 1
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