Absolutely do not recommend this place. I put $100 in a machine, came up $80 so i cashed out. Went to get my money out the atm, and it wouldnt give my money back to me. The manager claims there was no footage on tape which is total bs. This place is a scam. 0/5 stars
Mia Zhang
I have to say that both the hardware and software facilities here are very good!
James Theriot
Customers in line and workers talking.
Rebecca Prine
We have stayed there SO much it's ridiculous. This trip was definitely a let down to the point the person I was with said they were never coming back. We checked in on Sunday for the Dunham show. It was SO disgustingly hot on the 2nd floor it was like the AC was broken like the down escalator normally is. Dunham was great but that has NOTHING to do with the casino. The rooms were okay except that when we checked in it was "sorry you reserved a king but we don't have any ready" THEN WHY IS CHECK IN AT 3PM?! The person informed one of the people in my group that she didn't have comp rooms when we first called in May but when she called back in July, she had them. Well she still got charged because whoever the person checking in called said it didn't matter she had comps. Yet another annoyance but again, whatever. Let's get to where I'm grossed out. We ordered food at the pool. It was given to the wrong person who had it for probably 20-30 minutes. The bartender took the bag from them and handed it off like it shouldnt have been noticed. That is 10000000000% a food safety violation. You can't do that. It is a HUGE no no. Between the check in, the broken stuff everywhere and then food safety not being followed, I can't recommend this place ever. It went from beautiful to trash over the past few years.
Erin Moore
Unfortunately, we did not enjoy our stay. MANY rude employees.
Susan Shea
Today, I waited a long time for a simple question about the availability of a hot breakfast sandwich or wrap. There was 1 person behind the counter busy making a blended beverage for employees with L'aberge on their shirts. I did play at the casino last time and the house won. Well, that being said, the way I was treated was not nice at all . The person behind the counter was busy waiting on employees , who were also behind the counter. I waited 6 minutes being the only person waiting at the counter, just to have a question about the availability of hot sandwiches or wraps finally answered. No, there are no hot sandwiches or wraps at 7:30am . These menue items are listed at the top of their menu. I was treated rudely!
Kathryn Free (Kat)
Customer service wasn’t there what so ever. One of the workers worked while the other worker just stood there playing on her phone.
Atmosphere: 3
Food: 2
Service: 1
Tori Free (Kat)
Customer service wasn’t there what so ever. One of the workers worked while the other worker just stood there playing on her phone.
Atmosphere: 3
Food: 2
Service: 1
Deineria Richardson
The first time was a pleasant experience. There was only one person working. She explained what goes in the coffee I selected. The second time (2 workers) was a Horrible experience! They knew absolutely nothing and couldn’t figure out how or what goes in my coffee! The staff was just as frustrated as I was!! They were completely clueless AF!! I canceled the order bc it resembled nothing like the first order! The consistency was completely different! I will never visit again L’Auberge Hotel & Casino, Small Business Conference.
Chase Turner
I’ll never order here again, took 45 minutes standing in line to get thru about 6 coffees.
Friendly staff, but they have no idea what they are doing. I have ordered an iced chai latte here many times, and it’s never correct or consistent. This time it had black floaters in it / I assume coffee, but there shouldn’t be any coffee grounds in my tea.
Amber Roxanne
Friendly staff, but they have no idea what they are doing. I have ordered an iced chai latte here many times, and it’s never correct or consistent. This time it had black floaters in it / I assume coffee, but there shouldn’t be any coffee grounds in my tea.
rendon slade
Out of the 20 or so times I’ve been here, it has only been staffed one time. Although it claims to be open 24hrs, there is always a sign on the counter that basically says they’ll never be back.
Becky O'Rillion
Need to check the dates on the cakes they sell- Stale .Second one
Mike Tran
I am staying at L’Auberge casino hotel and due to covid-19 pandemic, I feel safer to have bottled water or canned juice but PJ’s Cafe’ has none in days even I saw a lot of items displayed on the counter . So bad !
Absolutely do not recommend this place. I put $100 in a machine, came up $80 so i cashed out. Went to get my money out the atm, and it wouldnt give my money back to me. The manager claims there was no footage on tape which is total bs. This place is a scam. 0/5 stars
I have to say that both the hardware and software facilities here are very good!
Customers in line and workers talking.
We have stayed there SO much it's ridiculous. This trip was definitely a let down to the point the person I was with said they were never coming back. We checked in on Sunday for the Dunham show. It was SO disgustingly hot on the 2nd floor it was like the AC was broken like the down escalator normally is. Dunham was great but that has NOTHING to do with the casino. The rooms were okay except that when we checked in it was "sorry you reserved a king but we don't have any ready" THEN WHY IS CHECK IN AT 3PM?! The person informed one of the people in my group that she didn't have comp rooms when we first called in May but when she called back in July, she had them. Well she still got charged because whoever the person checking in called said it didn't matter she had comps. Yet another annoyance but again, whatever. Let's get to where I'm grossed out. We ordered food at the pool. It was given to the wrong person who had it for probably 20-30 minutes. The bartender took the bag from them and handed it off like it shouldnt have been noticed. That is 10000000000% a food safety violation. You can't do that. It is a HUGE no no. Between the check in, the broken stuff everywhere and then food safety not being followed, I can't recommend this place ever. It went from beautiful to trash over the past few years.
Unfortunately, we did not enjoy our stay. MANY rude employees.
Today, I waited a long time for a simple question about the availability of a hot breakfast sandwich or wrap. There was 1 person behind the counter busy making a blended beverage for employees with L'aberge on their shirts. I did play at the casino last time and the house won. Well, that being said, the way I was treated was not nice at all . The person behind the counter was busy waiting on employees , who were also behind the counter. I waited 6 minutes being the only person waiting at the counter, just to have a question about the availability of hot sandwiches or wraps finally answered. No, there are no hot sandwiches or wraps at 7:30am . These menue items are listed at the top of their menu. I was treated rudely!
Customer service wasn’t there what so ever. One of the workers worked while the other worker just stood there playing on her phone.
Atmosphere: 3
Food: 2
Service: 1
Customer service wasn’t there what so ever. One of the workers worked while the other worker just stood there playing on her phone.
Atmosphere: 3
Food: 2
Service: 1
The first time was a pleasant experience. There was only one person working. She explained what goes in the coffee I selected. The second time (2 workers) was a Horrible experience! They knew absolutely nothing and couldn’t figure out how or what goes in my coffee! The staff was just as frustrated as I was!! They were completely clueless AF!! I canceled the order bc it resembled nothing like the first order! The consistency was completely different! I will never visit again L’Auberge Hotel & Casino, Small Business Conference.
I’ll never order here again, took 45 minutes standing in line to get thru about 6 coffees.
Restaurantji Recommends
Friendly staff, but they have no idea what they are doing. I have ordered an iced chai latte here many times, and it’s never correct or consistent. This time it had black floaters in it / I assume coffee, but there shouldn’t be any coffee grounds in my tea.
Friendly staff, but they have no idea what they are doing. I have ordered an iced chai latte here many times, and it’s never correct or consistent. This time it had black floaters in it / I assume coffee, but there shouldn’t be any coffee grounds in my tea.
Out of the 20 or so times I’ve been here, it has only been staffed one time. Although it claims to be open 24hrs, there is always a sign on the counter that basically says they’ll never be back.
Need to check the dates on the cakes they sell- Stale .Second one
I am staying at L’Auberge casino hotel and due to covid-19 pandemic, I feel safer to have bottled water or canned juice but PJ’s Cafe’ has none in days even I saw a lot of items displayed on the counter . So bad !
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