Sooooo, I’ve heard the shakes were good but the one and only time I ate here, my husband threw up and my stomach started turning. I WONT be back. And the burgers look nothing like they are advertised. This place is overrated. The best thing about this restaurant is its close proximity to Copeland’s Cheesecake Bistro. We threw away $50 worth of food to go there and eat.
There's no place like Shake shack if you are a hamburger and milk shake foodie.It's a special food restaurant that you must experience.You will enjoy it!!
The Korean chicken sandwich was juicy and delicious! Great staff and presentation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Korean Style Fried Chicken Sandwich, Fries
Dewan Dickerson
I wish I had read the reviews before I tried this restaurant! We decided to give this place a try since it was new. Bad decision!We ordered online and picked up in the Park-Thru! There were two cars ahead of us when we arrived and no-one moved for more than 20 minutes. We sat in the line for a good 40 minutes. An older lady handed us our shake when we reached the Park-Thru window. We we had hopes of getting out food soon since she gave us our shake right away, but I had time to drink the entire shake while we waited for the rest of our order to arrive.When the lady came back to the window,I instructed my daughter to check the order. The lady interrupted stating, “I already made sure everything is in your bags!” I said, “I always check, we had six burgers”, she interrupted and said “yes six burgers, 4 fries, and you already got your strawberry shake, I checked it!” So we thanked her and drove home. When we got home and started passing out the burgers,We discovered there were only 5 burgers in the bag! I hate getting home and finding I’ve been shorted a food item!!!I called the location immediately! No-one answered and no-one called me back, ever!I sent an email to vent my frustration at this overpriced, slow service, non-responsive restaurant! They responded requesting my receipt or a copy of my bank statement showing where I had purchased the food, had someone answered the phone the day I called that worker was probably still in her station because I called immediately and the receipt was on the bag. I was so disgusted, that I had spent so much for that order and was rushed off and after this fiasco I only got to drink my strawberry shake which needed more strawberry flavor, now I have to prove I was there. That was March 13th, this was now March 22! Keep your burger, it wasn’t that good anyway from what everybody said. You already ruined one afternoon, you won’t get to ruin another one! I would have to spend $10 in gas to get a $8 burger!Lesson learned, I won’t be back!
Atmosphere: 1
Food: 2
Service: 1
Barron Eskind
Not impressed with a 25 minute through time. Chicken sandwich was so so.
Damn fine burgerCrinkle friesAnd strawberry shakeJust like God meant it to be
Atmosphere: 5
Food: 5
Service: 5
Kim Le
Asked for a Korean BBQ burger and got a burger that looked nothing like the picture. Super annoyed especially after cashier confirmed it was the right burger, and it was printed on the receipt. Then I came home to find it was just a patty on buns :/ Maybe the kitchen didn’t know how to make it? Not the end of the world, but I guess make sure you check your food before you get scammed and have disappointment for lunch?
Service: 1
Indigenous 1
The time was 9:00PM (3/18/24)... I only been to this establishment maybe several times and each time the food was fresh and tge service was top notch. Unfortunately not this time. The person that was working drive-through at this time was very rude and impolite. Though it didn't start out this way. I had already paid for my order and gotten my drink. I waved her at the window to get her attention about getting my shake while I waited but she was very short with me then shut the window in my face without knowing what I needed. Feeling disrespected I called her out on her rude sht. Look, I never see this 5'4" yellow girl in my life. But she has a real attitude problem. Fortunately the manager on duty came trying Diasculate the situation. At first she came off as if she was in defense of this unprofessional individual until she heard the frustration in my voice when explaining how her employee had treated me. The manager was adequate in giving me a full refund because of what happened I canceled my order and possibly my business unless there's different employees on shift. This was my experience as of last night. Hopefully this doesn't become the usual.
A very nice, clean place with very good food. Also, has TVs on the wall. In a burger place! Families go there with their kids. Food and shakes are very good!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Bites
Caitlyn Rhodes
This was the first time we have ever been to Shake Shack. The restaurant was very clean. You had a choice to order with a worker or on a kiosk. There was a worker available for anyone who had any questions using the kiosk, which was good.We ordered two orders of cheese fries, the Korean BBQ burger, a shack burger, a black and white shake, and a large fountain drink.To start, the cheese fries were awesome. The fries were crispy with the right amount of salt. There was a good amount of cheese on the fries, but I still used ketchup once I was done with the cheesy part of the fries.The burgers were good. The best part was definitely the soft potato bun. The pickles are also good here. In my opinion, the burger has a great flavor but is very small.The black and white shake was good as well. You definitely have a good balance of vanilla and hot fudge!Overall, we enjoyed the restaurant. We would go back but get doubles instead of singles.
Sooooo, I’ve heard the shakes were good but the one and only time I ate here, my husband threw up and my stomach started turning. I WONT be back. And the burgers look nothing like they are advertised. This place is overrated. The best thing about this restaurant is its close proximity to Copeland’s Cheesecake Bistro. We threw away $50 worth of food to go there and eat.
Atmosphere: 4
Food: 1
Service: 1
Recommended dishes: Chicken Bites
One of the best burgers I have ever eaten.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Avocado Bacon Cheeseburger & Truffle Parmesan Fries
There's no place like Shake shack if you are a hamburger and milk shake foodie.It's a special food restaurant that you must experience.You will enjoy it!!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Cheese Fries, Fries, Cheeseburger
OVER PRICED!!!!!
Atmosphere: 5
Food: 3
Service: 5
The Korean chicken sandwich was juicy and delicious! Great staff and presentation.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Korean Style Fried Chicken Sandwich, Fries
I wish I had read the reviews before I tried this restaurant! We decided to give this place a try since it was new. Bad decision!We ordered online and picked up in the Park-Thru! There were two cars ahead of us when we arrived and no-one moved for more than 20 minutes. We sat in the line for a good 40 minutes. An older lady handed us our shake when we reached the Park-Thru window. We we had hopes of getting out food soon since she gave us our shake right away, but I had time to drink the entire shake while we waited for the rest of our order to arrive.When the lady came back to the window,I instructed my daughter to check the order. The lady interrupted stating, “I already made sure everything is in your bags!” I said, “I always check, we had six burgers”, she interrupted and said “yes six burgers, 4 fries, and you already got your strawberry shake, I checked it!” So we thanked her and drove home. When we got home and started passing out the burgers,We discovered there were only 5 burgers in the bag! I hate getting home and finding I’ve been shorted a food item!!!I called the location immediately! No-one answered and no-one called me back, ever!I sent an email to vent my frustration at this overpriced, slow service, non-responsive restaurant! They responded requesting my receipt or a copy of my bank statement showing where I had purchased the food, had someone answered the phone the day I called that worker was probably still in her station because I called immediately and the receipt was on the bag. I was so disgusted, that I had spent so much for that order and was rushed off and after this fiasco I only got to drink my strawberry shake which needed more strawberry flavor, now I have to prove I was there. That was March 13th, this was now March 22! Keep your burger, it wasn’t that good anyway from what everybody said. You already ruined one afternoon, you won’t get to ruin another one! I would have to spend $10 in gas to get a $8 burger!Lesson learned, I won’t be back!
Atmosphere: 1
Food: 2
Service: 1
Not impressed with a 25 minute through time. Chicken sandwich was so so.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Korean Style Fried Chicken Sandwich, Avocado Bacon Cheeseburger & Truffle Parmesan Fries, Fries
Damn fine burgerCrinkle friesAnd strawberry shakeJust like God meant it to be
Atmosphere: 5
Food: 5
Service: 5
Asked for a Korean BBQ burger and got a burger that looked nothing like the picture. Super annoyed especially after cashier confirmed it was the right burger, and it was printed on the receipt. Then I came home to find it was just a patty on buns :/ Maybe the kitchen didn’t know how to make it? Not the end of the world, but I guess make sure you check your food before you get scammed and have disappointment for lunch?
Service: 1
The time was 9:00PM (3/18/24)... I only been to this establishment maybe several times and each time the food was fresh and tge service was top notch. Unfortunately not this time. The person that was working drive-through at this time was very rude and impolite. Though it didn't start out this way. I had already paid for my order and gotten my drink. I waved her at the window to get her attention about getting my shake while I waited but she was very short with me then shut the window in my face without knowing what I needed. Feeling disrespected I called her out on her rude sht. Look, I never see this 5'4" yellow girl in my life. But she has a real attitude problem. Fortunately the manager on duty came trying Diasculate the situation. At first she came off as if she was in defense of this unprofessional individual until she heard the frustration in my voice when explaining how her employee had treated me. The manager was adequate in giving me a full refund because of what happened I canceled my order and possibly my business unless there's different employees on shift. This was my experience as of last night. Hopefully this doesn't become the usual.
Food: 3
Restaurantji Recommends
The staff was friendly and courteous. The food was made fresh to order.
Atmosphere: 5
Food: 5
Service: 5
Great tasting burger and fast service. I have the Korean fries; they're spicy but need a lil butter to make them juicy.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
Great service! Great burger options. My first time with a lasting impression! Will definitely be visiting again!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado Bacon Cheeseburger & Truffle Parmesan Fries
A very nice, clean place with very good food. Also, has TVs on the wall. In a burger place! Families go there with their kids. Food and shakes are very good!
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Chicken Bites
This was the first time we have ever been to Shake Shack. The restaurant was very clean. You had a choice to order with a worker or on a kiosk. There was a worker available for anyone who had any questions using the kiosk, which was good.We ordered two orders of cheese fries, the Korean BBQ burger, a shack burger, a black and white shake, and a large fountain drink.To start, the cheese fries were awesome. The fries were crispy with the right amount of salt. There was a good amount of cheese on the fries, but I still used ketchup once I was done with the cheesy part of the fries.The burgers were good. The best part was definitely the soft potato bun. The pickles are also good here. In my opinion, the burger has a great flavor but is very small.The black and white shake was good as well. You definitely have a good balance of vanilla and hot fudge!Overall, we enjoyed the restaurant. We would go back but get doubles instead of singles.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shackburger, Cheese Fries