This location deserves all 0s. I ordered my food through the website around 11pm on Friday, 12/5/25 to ohysically picked up myself. I knew it was late at night and that this was a busy location, so I waited 30 minutes after ordering before I even went to the store. They had not even started on my order when I arrived. I waited there for an additional 30 minutes. When my food was finally ready, I checked the bag and noticed it was missing the fries. I notified the girl who was working the register. She told me they “just” ran out of fries, and then walked off to the back without communicating any guidelines on how to get my money back. I patiently waited a few more minutes for her to come back to the front, and then waited even longer as I watched her take orders for 3 other people who had walked in AFTER I told her my order was missing fries. When I finally got her attention again- around 10-15 minutes after I was handed my partial order- she rudely asked me, “what else you want?” I explained that I needed a refund because I paid for the fries, and while rolling her eyes she finally tells me I needed to do that “through the app”. As she walked off to the back- Again- I tried telling her that I don’t have “the app”. On top of all that, when I finally got home, I also realized my order was missing blue cheese- which is something else I had paid for. My wings were so insanely greasy that I couldn’t even eat them. I also looked up Wingstop’s refund policy and it says that customers can initiate refunds through the app, online, or THROUGH THE STORE DIRECTLY.
This is one of the worst overall experiences I have ever had from a restaurant. 1) The girl working the register should not be in a customer service position. Her attitude was rude and dismissive, and she was the opposite of unhelpful. She failed to even inform me they were out of fries, and then did not apologize. I had to wait a long time just to tell her it was missing the fries, and then waited even longer to ask about a refund . 2) The entire staff would benefit from more training on everything from how to cook the food to how to provide timely service to how to treat customers. 3) The manager needs to schedule enough people to work busy nights. 4) The staff should be knowledgeable about important basic aspects of the job like how to issue a refund when they run out of an item.
Atmosphere: 1
Food: 1
Service: 1
Daniel McDowell
If I could give no stars I would ! These ppl are so disgusting and don’t take their job serious. I ordered DoorDash and had to get up and go up there myself my wings were undercooked and the wrong flavor . Got a remake and it was just as bad. Pls don’t go here! This ruined my night!
Atmosphere: 1
Food: 1
Service: 1
Frasher Moore
It was lit up pretty good
Atmosphere: 3
Food: 3
Service: 4
Reginald Holmes
Incomplete order and no assistance from staff
Atmosphere: 5
Food: 3
Service: 1
Lance Francis
Good wings… if you have an hour to spare.
I want to like Wingstop, I really do. The wings are tasty, the fries are seasoned just right, and that ranch? Elite. But the wait time absolutely kills the experience.
I ordered ahead online thinking I’d be in and out—WRONG. Showed up 10 minutes after the pickup time and still waited another 25 minutes. No updates, no apology, just a bunch of people standing around looking just as frustrated as me.
By the time I got my food, it was barely warm. Not worth the wait
Atmosphere: 1
Food: 3
Service: 1
That guy
Take long to get food
Atmosphere: 4
Food: 5
Service: 4
Mykel Onthebeat
The service was fast and quick and nice the store was clean the tall gentleman name De’john smith was so nice he mention he just started at this location and he come from another he is great and he does well and he got my food out in an quick time he was so nice he made my day and he the reason why I have come to this location more then twice since De’john smith has join the team at this location he will be the reason I continue to come back the food was great to the right temperature you would think De’john smith was the big boss the way he was running that store I love it and will come back soon!!
Atmosphere: 5
Food: 5
Service: 5
Tiffanny: Mitchell
Customer service was horrible My food was given away. The customer brought it back. To my shock they tried too give me the food that was brought back in the store! Really smh
Atmosphere: 2
Food: 3
Service: 1
Lucas
Terrible service & the food is meh. Not worth the money, I can make better wings & better fries in my air fryer....smdh
Atmosphere: 1
Food: 1
Service: 1
Jeff Hannaman
I placed a takeout order and arrived 25 minutes later, late on a Tuesday night. The place was a disaster - I counted 29 other people crammed into the lobby waiting.
I personally stood there for over an hour waiting for my food. Trying to get a staff member's attention was impossible, partly because the music was blasting so loud.
After all that, the order itself was a total loss. Half of it was missing, and the half they gave me was completely wrong.
It’s 07/24/25 and it’s past 12:00 am and I ordered 4 strips end only got 3!!!!!!! Calling them right now, no answer! Management please take care of this!
Atmosphere: 2
Food: 1
Service: 1
Wendy Melgar
Service is terrible, they messed up the orders mine and other clients, and don’t give refunds back
Jerrel Bowman
Terrible service it took a hour for my order to be done . Find another wing stop
Atmosphere: 1
Service: 1
Jordan ShNs
Woman complained the whole time taking my order all the employees cussed and seemed to have a problem doing their jobs food is good but the people suck
Atmosphere: 1
Food: 5
Service: 1
Londyn Kennison
Waited 30 minutes for the most flavorless wings of my life. No where to sit down and eat inside because they were training employees at every table. No napkins in the building. Way too expensive for 10 wings. The sauces cost 1.79 each and they don’t fill up the container all the way. Horrible experience, I will never go back
This location deserves all 0s.
I ordered my food through the website around 11pm on Friday, 12/5/25 to ohysically picked up myself. I knew it was late at night and that this was a busy location, so I waited 30 minutes after ordering before I even went to the store. They had not even started on my order when I arrived. I waited there for an additional 30 minutes. When my food was finally ready, I checked the bag and noticed it was missing the fries. I notified the girl who was working the register. She told me they “just” ran out of fries, and then walked off to the back without communicating any guidelines on how to get my money back. I patiently waited a few more minutes for her to come back to the front, and then waited even longer as I watched her take orders for 3 other people who had walked in AFTER I told her my order was missing fries. When I finally got her attention again- around 10-15 minutes after I was handed my partial order- she rudely asked me, “what else you want?” I explained that I needed a refund because I paid for the fries, and while rolling her eyes she finally tells me I needed to do that “through the app”. As she walked off to the back- Again- I tried telling her that I don’t have “the app”. On top of all that, when I finally got home, I also realized my order was missing blue cheese- which is something else I had paid for. My wings were so insanely greasy that I couldn’t even eat them. I also looked up Wingstop’s refund policy and it says that customers can initiate refunds through the app, online, or THROUGH THE STORE DIRECTLY.
This is one of the worst overall experiences I have ever had from a restaurant.
1) The girl working the register should not be in a customer service position. Her attitude was rude and dismissive, and she was the opposite of unhelpful. She failed to even inform me they were out of fries, and then did not apologize. I had to wait a long time just to tell her it was missing the fries, and then waited even longer to ask about a refund .
2) The entire staff would benefit from more training on everything from how to cook the food to how to provide timely service to how to treat customers.
3) The manager needs to schedule enough people to work busy nights.
4) The staff should be knowledgeable about important basic aspects of the job like how to issue a refund when they run out of an item.
Atmosphere: 1
Food: 1
Service: 1
If I could give no stars I would ! These ppl are so disgusting and don’t take their job serious. I ordered DoorDash and had to get up and go up there myself my wings were undercooked and the wrong flavor . Got a remake and it was just as bad. Pls don’t go here! This ruined my night!
Atmosphere: 1
Food: 1
Service: 1
It was lit up pretty good
Atmosphere: 3
Food: 3
Service: 4
Incomplete order and no assistance from staff
Atmosphere: 5
Food: 3
Service: 1
Good wings… if you have an hour to spare.
I want to like Wingstop, I really do. The wings are tasty, the fries are seasoned just right, and that ranch? Elite. But the wait time absolutely kills the experience.
I ordered ahead online thinking I’d be in and out—WRONG. Showed up 10 minutes after the pickup time and still waited another 25 minutes. No updates, no apology, just a bunch of people standing around looking just as frustrated as me.
By the time I got my food, it was barely warm. Not worth the wait
Atmosphere: 1
Food: 3
Service: 1
Take long to get food
Atmosphere: 4
Food: 5
Service: 4
The service was fast and quick and nice the store was clean the tall gentleman name De’john smith was so nice he mention he just started at this location and he come from another he is great and he does well and he got my food out in an quick time he was so nice he made my day and he the reason why I have come to this location more then twice since De’john smith has join the team at this location he will be the reason I continue to come back the food was great to the right temperature you would think De’john smith was the big boss the way he was running that store I love it and will come back soon!!
Atmosphere: 5
Food: 5
Service: 5
Customer service was horrible
My food was given away. The customer brought it back. To my shock they tried too give me the food that was brought back in the store! Really smh
Atmosphere: 2
Food: 3
Service: 1
Terrible service & the food is meh. Not worth the money, I can make better wings & better fries in my air fryer....smdh
Atmosphere: 1
Food: 1
Service: 1
I placed a takeout order and arrived 25 minutes later, late on a Tuesday night. The place was a disaster - I counted 29 other people crammed into the lobby waiting.
I personally stood there for over an hour waiting for my food. Trying to get a staff member's attention was impossible, partly because the music was blasting so loud.
After all that, the order itself was a total loss. Half of it was missing, and the half they gave me was completely wrong.
A complete failure on every level. Don't go here.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
It’s 07/24/25 and it’s past 12:00 am and I ordered 4 strips end only got 3!!!!!!! Calling them right now, no answer! Management please take care of this!
Atmosphere: 2
Food: 1
Service: 1
Service is terrible, they messed up the orders mine and other clients, and don’t give refunds back
Terrible service it took a hour for my order to be done . Find another wing stop
Atmosphere: 1
Service: 1
Woman complained the whole time taking my order all the employees cussed and seemed to have a problem doing their jobs food is good but the people suck
Atmosphere: 1
Food: 5
Service: 1
Waited 30 minutes for the most flavorless wings of my life. No where to sit down and eat inside because they were training employees at every table. No napkins in the building. Way too expensive for 10 wings. The sauces cost 1.79 each and they don’t fill up the container all the way. Horrible experience, I will never go back
Atmosphere: 1
Food: 1
Service: 1
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