Horrible. Placed a to go order waited 30+ minutes while other people where getting there ordered made and the sandwich was burnt.
Makenna Leane
I placed an online order thinking it would be faster I walked in on my pickup time and it wasn’t ready there was one person in the restaurant I just walked up told them I had an online order and sat down and waited another 20 minutes and they proceeded to take orders of people that walked in after me (four people) and then finally started on my order so needless to say don’t order online they will put you off till the last possible second I’m still waiting on my order while making this. all the people after me that ordered are eating it’s been over 30 minutes now I’m very disappointed they definitely need new workers
Kevin Williams
So I went it on 9/11/24 and they were backed up with a woman being unreasonable and rude ordering off a picture some tik tok made item and was rude the entire time the staff held it togather wonderfully and still provided excellent service and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Sunchips Harvest Cheddar, Cookies, The Boss
Colby Dick
Placed mobile order. Took 30+ minutes to make sandwich. I sat in there waiting just for them to be doing other things while in the process of making my sandwich. The sandwich was not toasted in the least. I also got a wrap which the meat was ice cold. Not to mention operating the register with the same gloves you use to make my sandwich.
Atmosphere: 3
Food: 1
Service: 2
debra northrop
Terrible service. Went into benton subway waited on counter person to finish current client then another person came in and counter person waited on her while watching me wait. I told them both very rude to cut line and rude for counter girl to allow it to happen. I walked out. Wont be back. Two stupid girls behind counter about as smart as a pet rock......they gonna ruin your business......
Atmosphere: 1
Food: 1
Service: 1
Norma Heard
Went their to get 2 different sandwiches. 1 ftlong for me and 6in for someone else. So I had 2 separate orders. I was using coupons. But was told by the girl workn with No name tag." We don't do that!" Then another girl came out from back and explained to her I had 2 separate orders. Her name was Terri she came out and said "We don't do that". I mgnd a Subway for 10yrs. I know they can DO THAT. Then when I paid she didn't even tell me my total. Just said put card in and rang it up. They both had attitudes. No customer service skills. No Hello No thank you nothing.
Atmosphere: 5
Food: 5
Service: 1
TyWilson Jay
I ordered at the drive-thru thru and we asked twice how I wanted my sandwich! I got home and the sandwich had almost nothing I asked for, and also things I didn’t ask for. I was told the manager was not there. I think the guy who tookmy order was high! I was extremely nice and didn’t even get upset when I was told the receipts were not printing properly, or when he asked more than once what I wanted on the sandwich. It burns me up inside. My son had nothing to eat because doesn't eat the things that were put on his sandwich.
Atmosphere: 1
Food: 1
Service: 1
Ann Young
There were only 2 workers working during lunch. Our order was a regular steak and cheese on Italian with veggies and honey mustard. We were given a more expensive Philly sandwich which had no sauce on it at all. we also ordered a churro and pretzel. The churro was dry and tasteless - very little cinnamon and sugar. The pretzel was the only redeeming feature of the meal. I don’t know if the problem was because there were only two workers or what but our meal at home was the pits!
Atmosphere: 4
Food: 1
Service: 2
Crystal Dill
Went in to grab a little lunch. While waiting for me to be served a male was in front of me ordering you could tell he was special needs. He requested that she cut up the jalapeno. She advised ‘we do not do that’ he then replied ‘but I come in here all the time and they always do it for me’ the lady then replied we do not do that’ you could tell the man was confused. He then advised the manager always does it for him. The female manager then replied with attitude ‘I am the manager and we don’t do that. You could tell that the man was upset and ruined his day by not having the jalapeño’s. It was sad cause you could tell he was special needs and this one kindless act could have made his day but they refused to do it. It took them longer to go back and fourth with him than it would have to cut the jalapeños up for him. Then as I was in line I could hear the manager talking to customers behind me about the incident while he was paying for the sub. Very upsetting I will never come back to this subway.
The lady working there must hate her job. I kindly asked her for fresh cucumber on my salad. She was upset because I didn't want the cooler burned cucumbers that were partially clear that they had on the sandwich bar. I told her I didn't see the problem with it cause I am paying for my salad. She just continued to argue and tell me how fresh her clear cucumbers are. Just was a overall bad experience because she had such a attitude for no reason. I thought subway was supposed to be eat fresh ?
Narwhale_ Nation
Hehehehe Hehehe, super good sandwich, and the tomatoes were so freshly sliced?⛷️
Carol
Ordered via the app from my car at 7:30-ish pm. 2 seconds after the order is paid, I get a call that the restaurant is out of Meatballs so no meatball sub (the only sub my 15 year old grandson will eat there). They also informed me there was no Salami for the Italian Cold Cut sandwich. I was not given any options and honestly it was like the person just wanted me to cancel the order. Once I did say I was cancelling this store said they couldn't cancel the order and I'd have to call "customer service." No help or phone number provided. Worst customer service ever at this location. I won't be back!
Horrible. Placed a to go order waited 30+ minutes while other people where getting there ordered made and the sandwich was burnt.
I placed an online order thinking it would be faster I walked in on my pickup time and it wasn’t ready there was one person in the restaurant I just walked up told them I had an online order and sat down and waited another 20 minutes and they proceeded to take orders of people that walked in after me (four people) and then finally started on my order so needless to say don’t order online they will put you off till the last possible second I’m still waiting on my order while making this. all the people after me that ordered are eating it’s been over 30 minutes now I’m very disappointed they definitely need new workers
So I went it on 9/11/24 and they were backed up with a woman being unreasonable and rude ordering off a picture some tik tok made item and was rude the entire time the staff held it togather wonderfully and still provided excellent service and the food was delicious
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chocolate Chip Cookie, Sunchips Harvest Cheddar, Cookies, The Boss
Placed mobile order. Took 30+ minutes to make sandwich. I sat in there waiting just for them to be doing other things while in the process of making my sandwich. The sandwich was not toasted in the least. I also got a wrap which the meat was ice cold. Not to mention operating the register with the same gloves you use to make my sandwich.
Atmosphere: 3
Food: 1
Service: 2
Terrible service. Went into benton subway waited on counter person to finish current client then another person came in and counter person waited on her while watching me wait. I told them both very rude to cut line and rude for counter girl to allow it to happen. I walked out. Wont be back. Two stupid girls behind counter about as smart as a pet rock......they gonna ruin your business......
Atmosphere: 1
Food: 1
Service: 1
Went their to get 2 different sandwiches. 1 ftlong for me and 6in for someone else. So I had 2 separate orders. I was using coupons. But was told by the girl workn with No name tag." We don't do that!" Then another girl came out from back and explained to her I had 2 separate orders. Her name was Terri she came out and said "We don't do that". I mgnd a Subway for 10yrs. I know they can DO THAT. Then when I paid she didn't even tell me my total. Just said put card in and rang it up. They both had attitudes. No customer service skills. No Hello No thank you nothing.
Atmosphere: 5
Food: 5
Service: 1
I ordered at the drive-thru thru and we asked twice how I wanted my sandwich! I got home and the sandwich had almost nothing I asked for, and also things I didn’t ask for. I was told the manager was not there. I think the guy who tookmy order was high! I was extremely nice and didn’t even get upset when I was told the receipts were not printing properly, or when he asked more than once what I wanted on the sandwich. It burns me up inside. My son had nothing to eat because doesn't eat the things that were put on his sandwich.
Atmosphere: 1
Food: 1
Service: 1
There were only 2 workers working during lunch. Our order was a regular steak and cheese on Italian with veggies and honey mustard. We were given a more expensive Philly sandwich which had no sauce on it at all. we also ordered a churro and pretzel. The churro was dry and tasteless - very little cinnamon and sugar. The pretzel was the only redeeming feature of the meal. I don’t know if the problem was because there were only two workers or what but our meal at home was the pits!
Atmosphere: 4
Food: 1
Service: 2
Went in to grab a little lunch. While waiting for me to be served a male was in front of me ordering you could tell he was special needs. He requested that she cut up the jalapeno. She advised ‘we do not do that’ he then replied ‘but I come in here all the time and they always do it for me’ the lady then replied we do not do that’ you could tell the man was confused. He then advised the manager always does it for him. The female manager then replied with attitude ‘I am the manager and we don’t do that. You could tell that the man was upset and ruined his day by not having the jalapeño’s. It was sad cause you could tell he was special needs and this one kindless act could have made his day but they refused to do it. It took them longer to go back and fourth with him than it would have to cut the jalapeños up for him. Then as I was in line I could hear the manager talking to customers behind me about the incident while he was paying for the sub. Very upsetting I will never come back to this subway.
Atmosphere: 1
Food: 3
Service: 1
Rude customer
Atmosphere: 1
Service: 1
Restaurantji Recommends
The lady working there must hate her job. I kindly asked her for fresh cucumber on my salad. She was upset because I didn't want the cooler burned cucumbers that were partially clear that they had on the sandwich bar. I told her I didn't see the problem with it cause I am paying for my salad. She just continued to argue and tell me how fresh her clear cucumbers are. Just was a overall bad experience because she had such a attitude for no reason. I thought subway was supposed to be eat fresh ?
Hehehehe Hehehe, super good sandwich, and the tomatoes were so freshly sliced?⛷️
Ordered via the app from my car at 7:30-ish pm. 2 seconds after the order is paid, I get a call that the restaurant is out of Meatballs so no meatball sub (the only sub my 15 year old grandson will eat there). They also informed me there was no Salami for the Italian Cold Cut sandwich. I was not given any options and honestly it was like the person just wanted me to cancel the order. Once I did say I was cancelling this store said they couldn't cancel the order and I'd have to call "customer service." No help or phone number provided. Worst customer service ever at this location. I won't be back!
Average subway
Great tuna sandwich, delicious oatmeal cookies
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