Banyan Tree Café

Friendly service, but incompetent.
False advertisement for food. Major discrepancies between what’s listed online and what you get in person.
No discount for VIP players?? Never been to a Penn Gaming institution that didn’t honor the Elite and Owner rewards.
The cashier couldn’t even pull up my account to use my comps. She tried for several minutes before I just said I would pay cash - I wouldn’t have even ordered from there if I wasn’t trying to use my comp.

Atmosphere: 1

Food: 2

Service: 3

Came here based on the menu I saw online. Sent my son in first, because we have the dog with us. Staying in hotels while we look for a place to live, so can't just leave the dog at hotel. Really hot today, can't leave the dog in car. Went inside when son came back. The menu was DRASTICALLY different from the online menu. See photo posted. I can get a sandwich or salad anywhere. I came here for the food that wasn't available, but shown on the menu. I asked the girl at the register and showed her my phone. She said those things weren't available rn. It was about 6 pm. I asked if it was going to be available later tonight and she said it won't available at all this week. Now I'm old, so I remember when you couldn't notify people that things would be unavailable and they would have to find out when they get there. But this is the modern age. We can update things and notify people much quicker. I wasted a lot of time here. Could have gone somewhere else. Btw, I got an Italian sandwich and a smoothie and my meal was $20+! Could have gotten something I actually wanted somewhere else for that price or less. Very disappointed with this experience.

Also, straws are not individually wrapped, so, not protected. I took a picture so you can see what I mean. Anyone's dirty fingers could have touched the top of them while grabbing a straw. My fingers (which i washed just before touching the straws) touched the top of at least two other straws when grabbing it, but I'm sure you can't trust that everyone else has just washed their hands. Including the employees who stock them. In a casino where everyone is touching the machines. And who knows what else. The last picture shows how the condiments and straws/utensils are stored. Last photo is the straws. Other photos are screenshots from the menu of things that weren't available.

Food: 3

Service: 1

Lies lies about food portions and quality, at least for us. We arrived in the evening so our choices were limited and we were told to check out the Banyan Tree. Food was overpriced for what you get. It was barely warm , and mediocre at best. I literally have had better quality food at a movie theater.. even the dessert was basic Walmart quality. Their ONLY saving grace were the workers. They were nice, friendly and helpful.

Atmosphere: 1

Food: 1

Service: 3

Been coming here for years, service has always been slow and they have never been overly friendly, but I have always been able to get the same pizza made without cheese until last night. The only thing that has changed is that they prep them in the morning now (dough, sauce, and cheese uncooked and not frozen). When they initially said they couldn’t do it without cheese I said okay I will just take it off, but then I saw it about to go into the oven and asked why can’t we just take the uncooked cheese off before it goes in? The response was no we can’t, which is completely ridiculous. It was a reasonable and completely doable ask, they were just unwilling to accommodate. It is way easier to take uncooked cheese off than it is to remove it once it’s melted. Maybe not a big deal to many, but for me who can’t eat cheese, it is. They could have done it and just wouldn’t, super frustrating!

Atmosphere: 1

Food: 3

Service: 1

I’ve been there on multiple occasions trying to get a chicken breast sandwich. I called and they said they only make 10 of them a day. So I waited till they first opened to order just for them to say they are sold out. At this point if they don’t want to make the chicken breast sandwich just say that but I feel they like to say they’re out of stuff just because they don’t want to make it. Mind you they said they were sold out as I watched someone just order the same sandwich and he had no issues. That is crazy.

Service: 1

Paid for 2 pieces of cheesecake and 2 cokes plus tip. Got to room with sack and no cheesecake.

Atmosphere: 3

Food: 1

Service: 1

Went down there yesterday and the 2 ladies spent more time talking by the register than assisting us. They even laugh after I walked off. Not sure what was funny. I asked a question and you can tell the hospitality was NOT there. When I went in the morning, the 1 guy with the speech impediment (not being rude, I don’t know his name) was super helpful. So thank you to him. The food can be better. Microwaveable food. Boudin balls are good.Edit to add: I went back the next morning because I wanted more boudin balls and got back to my room and they forgot my crawfish pie. Also, PLEASE NOTE: please add a sign stating where to order. I’ve literally never been to Bossier and didn’t know I needed to order AT the register. Employees will stand there and stare you down versus letting you know where to order or indirectly just yell to order there. I unfortunately won’t be coming to eat here ever again. Take customer service tips from Dragos.

Atmosphere: 1

Food: 1

Service: 1

Expensive, but the grilled Salmon was really good. My wife enjoyed her

Atmosphere: 4

Food: 4

Service: 4

My wife and I just had the best sausage, egg, and cheese biscuits that we have ever had in our lives here at 4 AM! The staff was extremely professional and courteous. We will definitely return!

Food portions are huge!

Atmosphere: 5

Food: 5

Service: 5

Good sandwich at a fair

Atmosphere: 5

Food: 5

Service: 5

Nice people.but the food is terribleRoast beef sandwich is literally just roast beef on cold

Atmosphere: 3

Food: 1

Service: 3

It is gas station food at movie concession prices with dmv vibes.

Atmosphere: 1

Food: 1

Service: 1

Food was pretty good. The servers were having a full throttle conversation about their coworker in front of the customers. … unprofessional.

Food is good for a fast food snack area, but the service is extremely slow. The wait to be serviced even behind just 2 people can be over 10 minutes just to order, then your waiting over 20 minutes for your food. It's this way every night.

Atmosphere: 3

Food: 3

Service: 2