They just got a new general manager named Zack and he has already done a complete 180 of the store. It seems cleaner, friendlier staff and better food. Will def be coming more often. Keep up the good work! 💪🏾
Atmosphere: 5
Food: 5
Service: 5
David Lindstrom
Pizza was done 15 minutes before wings came out on a Togo order
Food: 1
Service: 1
Russ Skains
Good 4 wings and personal pan pizza
Atmosphere: 5
Food: 5
Service: 5
No nickname
This store has declined. The new workers are very rude and not professional. I ordered pizza and wings. Worker Jarmorris I guess manager didn't know how to take order correct. Had to repeat order a couple of times. I asked for ranch with my wings, the other worker stated ranch wasn't free. Had to call Jamorris to ring up ranch which he didn't know how to do. I thought dressing came with wings. Didn't mind paying .87c. Matter of fact I ask for 2 and paid for 2 no problem. Both just had attitudes and very rude.
Atmosphere: 3
Food: 4
Service: 1
rose spencer
Wrong wings one day next 4 days order again wrong pizza
Atmosphere: 5
Food: 1
Service: 1
Chai F
This location used to be put together. Although, they have messed up multiple orders for us in the past few months. Wrong wings, wrong pizzas, no soda, ect.. Today was the 3rd time there was an issue between the app and where the delivery driver was sent. 1 1/2 later the order had to be canceled by the driver, after the manager kept putting me on hold, then she said she couldn't refund my money. I'm giving up on Pizza Hut after 8 years living here and ordering from them.
Exzavia Mitchell
“I placed an order at 8:20 PM at a specific this location. When I arrived, my order couldn’t be found. I tried placing another order over the phone, but the operator hung up on me twice. On the third call, they hung up again when I tried to spell my name. By the fourth call, they suddenly no longer had the items I was trying to order.
I don’t know what call center Pizza Hut is using now, but the service was absolutely terrible. This was an incredibly frustrating experience, and I hope they address these issues immediately.”
Ivory gilbert
Can't contact barksdale store and order messed up
Amber Perry
Always out if everything. Can't even place an order on the app because it either won't process, appears closed or items are out of stock. Just terrible.
Steven Finley
They lost my wife's order and didn't offer anyway to fix it.
This past week my wife ordered the Big Dinner Box Twice. (2 pizzas, cheesy bread sticks, and traditional wings). It was the same order with only a minor difference on the wings of the second order. (Traditional Wings with Honey BBQ Sauce vs Traditional Naked Wings). The first time the order was fine. The second time it was messed up. We were not told that there were no drivers on duty and that a Door Dasher had to be used. The order was put in as pick up and dot delivery. The wings were changed from traditional to boneless. When the food was finally delivered but it was cold. The night manager was doing all he could to correct the problem. When trying to contact the GM the next morning. We were told that she had stepped out and would call back when she returned. She never did. For these reasons this store got this low rating. I might suggest that if you order from them. You ask if they have any driver on duty.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheese Sticks
Robert Zoblisien
Pizza was old and cold just like the last time.
Mallory Farris
I ordered online. I even made sure I selected contactless delivery. I didn’t look at my phone till later when I was wondering why I haven’t got my food yet. I had a missed call from two numbers. One didn’t pick up when I called back and the other was from the store. Apparently the delivery girl said she was at my apartment and couldn’t find me? Why do you need to see me for contactless delivery? It’s fine. The manager said they would send my order back out. I waited for over an hour then they called to say the manager would not send it now because I didn’t initially answer my phone during the 1st delivery attempt. Why make me wait a hour to change your mind. Now I have to wait 5-7 days to get my money back and still have no food. Thanks a lot.
Atmosphere: 3
Food: 3
Service: 1
Cassie Smith
Order early in the day if you want decent food and service
Food: 3
Arron Schwarz
Zero Stars. Extremely disrespectful manager. My wife ordered 2 pizzas for delivery. Waited almost an hour to get the wrong pizza. She called the store and manager was rude over the phone. She went up to the store since she refused to take our name, number, or address to know what pizza was wrong. She got to the store to have the manager start getting even more attitude. Said they would finally remake the pizza. She waited about 10 minutes and the manager said she was going to refund the pizza. Ok cool thanks, but then 15 minutes later she tells my wife they are not making the pizza because she refunded it. Even though it wasn’t a full refund, they kept the tip. First off thanks for wasting her time and even worse was all the employees laughing about the whole situation. So I sent an email to the owners for the store and now a week later not one word from them. So I guess they feel it’s okay to them to have employees bullying customers. Will never go back and will make sure to tell everyone about this place.
They just got a new general manager named Zack and he has already done a complete 180 of the store. It seems cleaner, friendlier staff and better food. Will def be coming more often. Keep up the good work! 💪🏾
Atmosphere: 5
Food: 5
Service: 5
Pizza was done 15 minutes before wings came out on a Togo order
Food: 1
Service: 1
Good 4 wings and personal pan pizza
Atmosphere: 5
Food: 5
Service: 5
This store has declined. The new workers are very rude and not professional. I ordered pizza and wings. Worker Jarmorris I guess manager didn't know how to take order correct. Had to repeat order a couple of times. I asked for ranch with my wings, the other worker stated ranch wasn't free. Had to call Jamorris to ring up ranch which he didn't know how to do. I thought dressing came with wings. Didn't mind paying .87c. Matter of fact I ask for 2 and paid for 2 no problem. Both just had attitudes and very rude.
Atmosphere: 3
Food: 4
Service: 1
Wrong wings one day next 4 days order again wrong pizza
Atmosphere: 5
Food: 1
Service: 1
This location used to be put together. Although, they have messed up multiple orders for us in the past few months. Wrong wings, wrong pizzas, no soda, ect.. Today was the 3rd time there was an issue between the app and where the delivery driver was sent. 1 1/2 later the order had to be canceled by the driver, after the manager kept putting me on hold, then she said she couldn't refund my money. I'm giving up on Pizza Hut after 8 years living here and ordering from them.
“I placed an order at 8:20 PM at a specific this location. When I arrived, my order couldn’t be found. I tried placing another order over the phone, but the operator hung up on me twice. On the third call, they hung up again when I tried to spell my name. By the fourth call, they suddenly no longer had the items I was trying to order.
I don’t know what call center Pizza Hut is using now, but the service was absolutely terrible. This was an incredibly frustrating experience, and I hope they address these issues immediately.”
Can't contact barksdale store and order messed up
Always out if everything. Can't even place an order on the app because it either won't process, appears closed or items are out of stock. Just terrible.
They lost my wife's order and didn't offer anyway to fix it.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This past week my wife ordered the Big Dinner Box Twice. (2 pizzas, cheesy bread sticks, and traditional wings). It was the same order with only a minor difference on the wings of the second order. (Traditional Wings with Honey BBQ Sauce vs Traditional Naked Wings). The first time the order was fine. The second time it was messed up. We were not told that there were no drivers on duty and that a Door Dasher had to be used. The order was put in as pick up and dot delivery. The wings were changed from traditional to boneless. When the food was finally delivered but it was cold. The night manager was doing all he could to correct the problem. When trying to contact the GM the next morning. We were told that she had stepped out and would call back when she returned. She never did. For these reasons this store got this low rating. I might suggest that if you order from them. You ask if they have any driver on duty.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Cheese Sticks
Pizza was old and cold just like the last time.
I ordered online. I even made sure I selected contactless delivery. I didn’t look at my phone till later when I was wondering why I haven’t got my food yet. I had a missed call from two numbers. One didn’t pick up when I called back and the other was from the store. Apparently the delivery girl said she was at my apartment and couldn’t find me? Why do you need to see me for contactless delivery? It’s fine. The manager said they would send my order back out. I waited for over an hour then they called to say the manager would not send it now because I didn’t initially answer my phone during the 1st delivery attempt. Why make me wait a hour to change your mind. Now I have to wait 5-7 days to get my money back and still have no food. Thanks a lot.
Atmosphere: 3
Food: 3
Service: 1
Order early in the day if you want decent food and service
Food: 3
Zero Stars. Extremely disrespectful manager. My wife ordered 2 pizzas for delivery. Waited almost an hour to get the wrong pizza. She called the store and manager was rude over the phone. She went up to the store since she refused to take our name, number, or address to know what pizza was wrong. She got to the store to have the manager start getting even more attitude. Said they would finally remake the pizza. She waited about 10 minutes and the manager said she was going to refund the pizza. Ok cool thanks, but then 15 minutes later she tells my wife they are not making the pizza because she refunded it. Even though it wasn’t a full refund, they kept the tip. First off thanks for wasting her time and even worse was all the employees laughing about the whole situation. So I sent an email to the owners for the store and now a week later not one word from them. So I guess they feel it’s okay to them to have employees bullying customers. Will never go back and will make sure to tell everyone about this place.
Atmosphere: 1
Service: 1
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