went to the location on Judge Perez 3/06/25 to order hot donuts as the light was flashing at 10:45am. the waiter said they couldn't sell no more hot because they shut it down and 1/2 hr. before I came. I said well the light is flashing she looked out the window and said oh I'm bout to turn it off, with a smirk on her face, which seems to me that she was lying. She pretended like she went to the back to ask and come right back to the window with the same lil stupid smirk on her face lying, her face told it all. It's the young girl with the blonde hair she had on a yellow shirt. If she doesn't want to do her job she shouldn't be there.
Al Loar
Good food and good service
Atmosphere: 5
Food: 5
Service: 5
Su A
Rather go to the one in arabi how do you let someone wait at the window for 10 mins and then you take phone orders and still don’t come to the window what is actually going on .
Service: 1
jazmine “and”
found paper in my food that’s disgusting
Food: 1
Service: 3
Deborah Doane Kersey
We love seeing the staff at Geralds. Me Uncle Glynn, Aunt Cheryl and Uncle Louie always feel so welcomed. Amanda is a sweetheart as well as all the others. Thanks for making us feel like part of the Geralds Fam.
Atmosphere: 5
Food: 5
Service: 5
MELISSA RILEY
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Tyriane Parker
The donuts were awesome but the chocolate milk they gave me was spoiled and that was very disappointing because I love my chocolate milk with my donuts
Food: 1
Susan Fernandez
Ordered a waffle and it came out dry and floury tasting. They ignored you if you are not a regular. The overall feeling was just undeniably wrong and hateful.
Atmosphere: 1
Food: 1
Service: 1
Derek Blackwell
Good food! Love the chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Doughnut
Brittany Mcnab
My husband goes to Gerald's Donuts approximately 5:00a.m. in the morning on average one to two times a month to get 2 Gerald's dozen of the HOT glaze donuts for his coworkers and himself. Every time he goes to Gerald's for donuts he pays $30 for the two dozen, plus a $5 tip for an order total of $35. On the morning of 09/18 he went to pick up his usual order and when he returned home he was disappointed with the donuts he received. The donuts were cold, they weren't freshly cooked like they're supposed to be when Hot Glaze is ordered, they were stale and some were mushed up. We live 3 minutes from Gerald's so it was apparent that he was given the old donuts that were sitting out for a long time and not what he ordered. Unfortunately, he would've been late for work if he went to have them replaced so he called and the lady that answered had terrible phone etiquette. She didn't state her name, all she said was "Gerald's", he explained the situation and she abruptly said "bring them back and we'll replace them". My husband said ok, but she quickly ended the call before he had a chance to ask her name and inform her he would bring them back the next morning 09/19 untouched. On the morning of 09/19 at 5:00a.m. I called the restaurant in an attempt to let them know I was on my way to have my order replaced and the phone, like on many other occasions just rang several times before I hung up the call. I entered the drive thru, handed the lady my receipt, explained everything and i was trying to hand her the untouched order through the window, but she said "hold on", closed the drive thru window and walked to the back with my receipt. A few moments later a man who I assume was a cook in the back approached the window with my receipt and I had to repeat the situation again. He asked me for the name of the person that my husband spoke with and I told him we don't know the name of the person. I was given an attitude from the workers and was treated as if I was trying to get over the restaurant with my request. I had my receipt of purchase, both dozen of donuts 24 total to be exact, it was the next morning and my request was for them to replace the bad quality food we were given for the same exact thing. I was made to feel like it was an inconvenience that they got our order wrong, i felt like he acted as if I was returning a half eaten order, asking for a refund and the food to be replaced. Eventually, he took the order from me, opened the boxes and saw it was all there and closed the drive thru window without saying anything. He returned with two new dozen of Hot Glaze and when he handed me the order he asked for the name of the person my husband spoke with again and I told him I don't know. He then stated that normally we need a name to do anything with the order and I explained that I tried calling this morning, but couldn't get through and he said I know I was waiting on a waitress to come in. He closed the window and our interaction ended without an apology for the wrong order, sorry for the inconvenience or no thank you and have a good day. I was made to feel like I inconvenienced them from having to do their job correctly and how dare I ask for my money's worth of good quality food. Customer service is dead nowadays. I understand some customers have and do take advantage of the "Customer's always right motto" from years ago, but this situation wasn't one of them. I'm very polite, always tip and treat everyone with kindness even though I was wronged in this situation. Needless to say we will no longer spend our hard earned money at Gerald's Donuts and I wouldn't recommend anyone to do so if you want good quality food/customer service.
went to the location on Judge Perez 3/06/25 to order hot donuts as the light was flashing at 10:45am. the waiter said they couldn't sell no more hot because they shut it down and 1/2 hr. before I came. I said well the light is flashing she looked out the window and said oh I'm bout to turn it off, with a smirk on her face, which seems to me that she was lying. She pretended like she went to the back to ask and come right back to the window with the same lil stupid smirk on her face lying, her face told it all. It's the young girl with the blonde hair she had on a yellow shirt. If she doesn't want to do her job she shouldn't be there.
Good food and good service
Atmosphere: 5
Food: 5
Service: 5
Rather go to the one in arabi how do you let someone wait at the window for 10 mins and then you take phone orders and still don’t come to the window what is actually going on .
Service: 1
found paper in my food that’s disgusting
Food: 1
Service: 3
We love seeing the staff at Geralds. Me Uncle Glynn, Aunt Cheryl and Uncle Louie always feel so welcomed. Amanda is a sweetheart as well as all the others. Thanks for making us feel like part of the Geralds Fam.
Atmosphere: 5
Food: 5
Service: 5
Great food and service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
The donuts were awesome but the chocolate milk they gave me was spoiled and that was very disappointing because I love my chocolate milk with my donuts
Food: 1
Ordered a waffle and it came out dry and floury tasting.
They ignored you if you are not a regular.
The overall feeling was just undeniably wrong and hateful.
Atmosphere: 1
Food: 1
Service: 1
Good food! Love the chicken sandwich
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Sandwich, Doughnut
My husband goes to Gerald's Donuts approximately 5:00a.m. in the morning on average one to two times a month to get 2 Gerald's dozen of the HOT glaze donuts for his coworkers and himself. Every time he goes to Gerald's for donuts he pays $30 for the two dozen, plus a $5 tip for an order total of $35. On the morning of 09/18 he went to pick up his usual order and when he returned home he was disappointed with the donuts he received. The donuts were cold, they weren't freshly cooked like they're supposed to be when Hot Glaze is ordered, they were stale and some were mushed up. We live 3 minutes from Gerald's so it was apparent that he was given the old donuts that were sitting out for a long time and not what he ordered. Unfortunately, he would've been late for work if he went to have them replaced so he called and the lady that answered had terrible phone etiquette. She didn't state her name, all she said was "Gerald's", he explained the situation and she abruptly said "bring them back and we'll replace them". My husband said ok, but she quickly ended the call before he had a chance to ask her name and inform her he would bring them back the next morning 09/19 untouched. On the morning of 09/19 at 5:00a.m. I called the restaurant in an attempt to let them know I was on my way to have my order replaced and the phone, like on many other occasions just rang several times before I hung up the call. I entered the drive thru, handed the lady my receipt, explained everything and i was trying to hand her the untouched order through the window, but she said "hold on", closed the drive thru window and walked to the back with my receipt. A few moments later a man who I assume was a cook in the back approached the window with my receipt and I had to repeat the situation again. He asked me for the name of the person that my husband spoke with and I told him we don't know the name of the person. I was given an attitude from the workers and was treated as if I was trying to get over the restaurant with my request. I had my receipt of purchase, both dozen of donuts 24 total to be exact, it was the next morning and my request was for them to replace the bad quality food we were given for the same exact thing. I was made to feel like it was an inconvenience that they got our order wrong, i felt like he acted as if I was returning a half eaten order, asking for a refund and the food to be replaced. Eventually, he took the order from me, opened the boxes and saw it was all there and closed the drive thru window without saying anything. He returned with two new dozen of Hot Glaze and when he handed me the order he asked for the name of the person my husband spoke with again and I told him I don't know. He then stated that normally we need a name to do anything with the order and I explained that I tried calling this morning, but couldn't get through and he said I know I was waiting on a waitress to come in. He closed the window and our interaction ended without an apology for the wrong order, sorry for the inconvenience or no thank you and have a good day. I was made to feel like I inconvenienced them from having to do their job correctly and how dare I ask for my money's worth of good quality food. Customer service is dead nowadays. I understand some customers have and do take advantage of the "Customer's always right motto" from years ago, but this situation wasn't one of them. I'm very polite, always tip and treat everyone with kindness even though I was wronged in this situation. Needless to say we will no longer spend our hard earned money at Gerald's Donuts and I wouldn't recommend anyone to do so if you want good quality food/customer service.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Nope to pricey for a donut and coffee
Unfriendly and unhappy staff
Bad service. Food took way to long
Atmosphere: 2
Food: 2
Service: 1
Might have been the best donut I ever ate in my life ?
Atmosphere: 5
Food: 5
Service: 5
Had the best breakfast biscuit and coffee I've had in a while. Staffed by two of the nicest people you will ever meet.
Atmosphere: 5
Food: 5
Service: 5
Food and employees were awesome!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Loading...