Buffalo Wild Wings
3019 Pinnacle Pkwy, Covington
(985) 327-0124
Recent Reviews
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Food was ready hot and fast. They have a new Management team and they have made some changes. The service was great. Fun place to hang out and watch sports from everywhere.
Atmosphere: 5
Food: 5
Service: 5
They honestly need to close this place. The food and service has been bad for YEARS, but it's gotten worse.
Atmosphere: 1
Food: 2
Service: 1
Ordered through the BWW app, food showed up ruined—fries stone cold, everything soaked from rain. Called to complain, got told it’s DoorDash’s fault since they outsource delivery. I get third parties, but this rep flat-out said BWW doesn’t pay anyone for it, so zero responsibility. The way I see it, it’s your brand, own the damn outcome. Won’t order from this location again.
Food: 1
Service: 1
It seems like the last three years BW3 is a hit or miss with the food quality
Atmosphere: 5
Food: 3
Service: 5
Horrible experience. And not saying it was waiters fault , sat there for over and hour waiting on food and still had to pay for it. All because the kitchen not doing there job.
Food: 1
Service: 1
To put it as plainly as possible, this place has never had a bartender like me and will never again. I know it. The customers know it. And management knows it. They started an entire standard of service based on me and my attitude towards customers. So, the next time you hear a server scream “welcome to Buffalo’s” think of Kiki. I made my mark on this place. They think football season is going to save them? Ha! The only the only thing that is going to save them is a new GM. 3.3 stars is embarrassing and I’m glad I got out when I did. Xoxo, Kiki
Atmosphere: 1
Food: 1
Service: 1
With all due respect, where in god’s name is Kiki? Went in here to get my usual angry orchard and cauliflower wings and the bartender told me that Kiki no longer works here and was fired?! What?! It took me at least 25-35 minutes to get my food and I had to ask for a beer 3 times in order to get it. No conversation. No personalization. I almost walked right out the second they said Kiki was gone but I wanted to give them a shot. I was utterly disappointed. They let go of Kiki to put so sub-par “bartenders” behind the bar? This is why this place had a 3 star rating. They can’t keep any good employees and somehow allow the ones who constantly seem high as a kite to keep their jobs. They have gone so far downhill in the last few years and I personally got excited when Kiki started working here. I was thinking “finally. Someone who can provide good service”. And not only was I told that she’s gone tonight but tonight was the absolute worst service I have ever gotten at a restaurant. No socialization. No conversation. And my first beer was wrong. I ordered a blue moon and got a miller lite. It’s sad to see how far this place has fallen. But it’s been downhill for a long time.
Atmosphere: 1
Food: 1
Service: 1
Our waitress was nice. Took almost an hour to get 20 wings. They were more worried about mobile orders over the people in the restaurant. The waitress never asked for my number for rewards. The to go orders were I and out while people inside waited. If you can't manage both with ease then dont do both.
Atmosphere: 1
Food: 4
Service: 2
slowest place on planet earth!!!
Atmosphere: 1
Food: 3
Service: 1
Food was good this time was hot last time was cold. Server was really bad seems to be the norm every table which was less then half of them could see was not happy. Looked around for a manager none, this use to be a great place to eat not anymore never going back again!
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Place was horrible,BUT today the wings were normal size flavor spot on. Tender not dried out. They won me back!!!!! Order!!! BBW is back!! Kudos to the staff and manger
Food: 5
Wasn't great for cost. Waitress would disappear for long periods of time. Our meals arrived in pieces. Overall not impressed. I can see why there wasn't a lot of other customers.
Atmosphere: 3
Food: 3
Service: 1
Going out tonight that Keki is gone. They got rid off the absolute best bartender this place has ever had. I don’t know why but I also see the level of service other people who work here give and there’s no reason I can think of why they would want to let go of keki. This is is a restaurant that’s been struggling for a long time. Keki elevated this place. I was told by the person at the counter that she’s gone for good when I requested her. I turned around and walked out. They can never keep good employees but somehow the sub par ones get to maintain their job
Atmosphere: 1
Food: 1
Service: 1
If disrespect was on the menu, this place would finally earn five stars.
Atmosphere: 1
Food: 1
Service: 1
Kiki was the only reason I was still coming here. Found out this afternoon what happened and how it went down. They have a girl with face tattoos behind the bar now. Won’t be back. This place has been downhill for a long time. Kiki was the pinnacle of service here and she’s no longer here. Will not be back.
Atmosphere: 1
Food: 1
Service: 1
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