It was my first time there and I was treated with excellent customer service. I had signed up for their rewards program but couldn’t place an Internet order. I was helped by the kindest, friendliest woman who also helped me complete my sign up and made my order for me. I’ve noticed customer service go down significantly since the pandemic, but this lovely woman restored my hope that it’s coming back. Good job and thank you!
Atmosphere: 5
Food: 5
Service: 5
John Buckley
Went in there to pick up my food. Told him my name the guy did not even respond to me and then when my food was ready, they did not even call my name. No one there knows how to make eye contact or welcome people when they walk in very weird.
Anthony Taylor
Did not add chicken to my wrap. Just veggies…
Food: 2
Malika
Currently in the Covington location and the two young ladies working lack basic customer service skills. Please teach your employees to acknowledge customers when they walk in and if they are busy to at least say something along the lines of "One moment or we'll be right with you". My husband continued to order but I don't deal with bad customer service.
Christy Jolicoeur
Been ordering and picking up. Was hoping the staff would get it together and eventually get it right. The problem is there’s a bunch of kids working there, it’s clear they don’t care about the product that they’re putting out, and no adults around to supervise that can be seen. Today, I tried again, and the sandwich was just so slow, and I open the bag of chips, and they tasted stale. I could not figure out why until I picked up the bag, and there was a hole in the back of the bag, God only knows how long it’s been there. So the last time that I ordered, they completely messed up the sandwich did not follow the instruction at all. The owner needs to take a serious look at the kids working there, maybe some additional training is an order or perhaps hire somebody who can actually make a sandwich correctly, or read an order. I’ve totally given up on curbside pick up, because the one time I chose curbside pick up and even clicked on the app. I am here I put all my car information in, etc., I sat, and sat, and sat some more, until I finally just walked inside, and said, I have a curbside pick up, the guy was like oh yeah, it’s right here. I asked if it said curbside pick up because I thought maybe I somehow did something wrong while ordering, but no, the boy told me no it says curbside! SMH… the service really needs to improve if I'm going to continue to spend over $40 for this!
Food: 3
Service: 1
Vincent Bearden
Hair found in my food. It was pretty much baked into my flatbread. Won’t be eating here again.
Atmosphere: 5
Food: 2
Service: 5
paul clifton
Super delicious smoothies. Great breakfast sandwich. Fast and clean.
Atmosphere: 5
Food: 5
Service: 5
Ryan Sullivan
The workers have such an attitude! I will never come back to this location
Atmosphere: 1
Food: 1
Service: 1
Hannah Roark
Received the wrong kind of wrap, asked for a pesto chicken and received a chipotle chicken, still good just not what I ordered. Variation of menu and taste of food was great! Kale salad was fantastic!
Atmosphere: 4
Food: 5
Service: 3
Hannah Maier
Received the wrong kind of wrap, asked for a pesto chicken and received a chipotle chicken, still good just not what I ordered. Variation of menu and taste of food was great! Kale salad was fantastic!
Alast! Someone who followed the recipe to the T! I was very pleased when I tasted my cranberry truffle smoothie today. For whatever reason, it tastes different at nearly every location I go to, though I know they have specific instructions, so it shouldn't.
Atmosphere: 5
Food: 5
Service: 5
MadHatter JodiMarie
I was very impressed with my visit to the Tropical Cafe Covington,La location. I had the THAI CHICKEN wrap. The wrap was fresh & delicious. I was also very pleased with the prompt & friendly service with a smile. The environment was sanitary and the bathroom was also clean & sanitary. Enjoyed the atmosphere it was very inviting. Mad Hatter.
Atmosphere: 5
Food: 5
Service: 5
Zoila Wilcox
Love this place!
Atmosphere: 5
Food: 5
Service: 5
Trinity Charley
there was hair in food and i did not enjoy the customer service they were very rude and
Atmosphere: 1
Food: 2
Service: 1
Erin L
Always good! Great selection, and they do well preparing my pickup orders. The Acai Smoothie, Greek Yogurt Bowl, and Sweet Potato Bites are my favorite.
It was my first time there and I was treated with excellent customer service. I had signed up for their rewards program but couldn’t place an Internet order. I was helped by the kindest, friendliest woman who also helped me complete my sign up and made my order for me. I’ve noticed customer service go down significantly since the pandemic, but this lovely woman restored my hope that it’s coming back. Good job and thank you!
Atmosphere: 5
Food: 5
Service: 5
Went in there to pick up my food. Told him my name the guy did not even respond to me and then when my food was ready, they did not even call my name. No one there knows how to make eye contact or welcome people when they walk in very weird.
Did not add chicken to my wrap. Just veggies…
Food: 2
Currently in the Covington location and the two young ladies working lack basic customer service skills. Please teach your employees to acknowledge customers when they walk in and if they are busy to at least say something along the lines of "One moment or we'll be right with you". My husband continued to order but I don't deal with bad customer service.
Been ordering and picking up. Was hoping the staff would get it together and eventually get it right. The problem is there’s a bunch of kids working there, it’s clear they don’t care about the product that they’re putting out, and no adults around to supervise that can be seen. Today, I tried again, and the sandwich was just so slow, and I open the bag of chips, and they tasted stale. I could not figure out why until I picked up the bag, and there was a hole in the back of the bag, God only knows how long it’s been there. So the last time that I ordered, they completely messed up the sandwich did not follow the instruction at all. The owner needs to take a serious look at the kids working there, maybe some additional training is an order or perhaps hire somebody who can actually make a sandwich correctly, or read an order. I’ve totally given up on curbside pick up, because the one time I chose curbside pick up and even clicked on the app. I am here I put all my car information in, etc., I sat, and sat, and sat some more, until I finally just walked inside, and said, I have a curbside pick up, the guy was like oh yeah, it’s right here. I asked if it said curbside pick up because I thought maybe I somehow did something wrong while ordering, but no, the boy told me no it says curbside! SMH… the service really needs to improve if I'm going to continue to spend over $40 for this!
Food: 3
Service: 1
Hair found in my food. It was pretty much baked into my flatbread. Won’t be eating here again.
Atmosphere: 5
Food: 2
Service: 5
Super delicious smoothies. Great breakfast sandwich.
Fast and clean.
Atmosphere: 5
Food: 5
Service: 5
The workers have such an attitude! I will never come back to this location
Atmosphere: 1
Food: 1
Service: 1
Received the wrong kind of wrap, asked for a pesto chicken and received a chipotle chicken, still good just not what I ordered. Variation of menu and taste of food was great! Kale salad was fantastic!
Atmosphere: 4
Food: 5
Service: 3
Received the wrong kind of wrap, asked for a pesto chicken and received a chipotle chicken, still good just not what I ordered. Variation of menu and taste of food was great! Kale salad was fantastic!
Atmosphere: 4
Food: 5
Service: 3
Recommended dishes: Smoothie and a Wrap
Restaurantji Recommends
Alast! Someone who followed the recipe to the T! I was very pleased when I tasted my cranberry truffle smoothie today. For whatever reason, it tastes different at nearly every location I go to, though I know they have specific instructions, so it shouldn't.
Atmosphere: 5
Food: 5
Service: 5
I was very impressed with my visit to the Tropical Cafe Covington,La location. I had the THAI CHICKEN wrap.
The wrap was fresh & delicious. I was also very pleased with the prompt & friendly service with a smile.
The environment was sanitary and the bathroom was also clean & sanitary. Enjoyed the atmosphere it was very inviting.
Mad Hatter.
Atmosphere: 5
Food: 5
Service: 5
Love this place!
Atmosphere: 5
Food: 5
Service: 5
there was hair in food and i did not enjoy the customer service they were very rude and
Atmosphere: 1
Food: 2
Service: 1
Always good! Great selection, and they do well preparing my pickup orders. The Acai Smoothie, Greek Yogurt Bowl, and Sweet Potato Bites are my favorite.
Atmosphere: 5
Food: 5
Service: 5
Loading...