I come like a dummy. Service is terrible. I think they have like 2 people that work here. Always have to wait at the drive up for at least 20 mn. Guy at the windows is awesome. Pitiful place
Atmosphere: 1
Food: 5
Service: 1
Tracy Franks-Blanchard
This is probably the worst BK I've ever visited. Each time I go through the drive thru, they make me back up and wait before approaching the window until my order is ready. It usually takes between 15 and 20 minutes to get food even if pre-ordering through the app. Today, I placed an order through the app and arrived about 10 minutes later (7:30 am). The doors were locked and while we saw movement inside, no one acknowledged us. We waited at the drive thru for 5 minutes but no one would respond there either. Another car drove around to the window but they didn't look like they had anymore success. This site is in desperate need of a managerial overhaul.
Atmosphere: 3
Food: 3
Service: 1
Sheldon
I really enjoy Burger King when it's done right, but this location has been in a downward spiral for years. It's apparent that the franchisee is apathetic to the plight of its customers receiving subpar food and service. Practically every time I come here they are out of something on the menu. I gave this location another chance this afternoon, unfortunately, and instead of being filled by my BBQ whopper and Bacon King I was filled with disappointment. I don't blame the workers. It is most definitely a failure of the leadership team for things to be this bad for this long and not cultivating a better work culture or quality standards. Do better or shut down honestly.
Atmosphere: 1
Food: 1
Service: 2
Billy Barker
Went thru drive thru paid for my food with credit card they handed me my food and drink and told me to pull forward I said give me my receipt first because I was the only car there and they want me to pull forward and didn't offer me a receipt I was like oh no this is some bs so the lady tells me oh I can't the machine not working I said we'll I need a receipt so this big guy co.es over I guess is the manager he's black I'm white he messes with the machine for a min and says it don't work give me your phone I'll take a picture of it lol of course I declined and said I'm not gonna give you my phone write me one out and sign it it he slammed window and walked away absolutely terrible customer service won't ever go back there this was around 1.30 Thursday today .
Atmosphere: 1
Food: 3
Service: 3
Russ Torres
We went at dinner time to get a special edition, purple Wednesday whopper which cost about a dollar extra in the normal whopper . We ordered the Purple, Wednesday, whopper, meal and the bundle purple Wednesday whopper meal. And original chicken sandwich meal. We waited 35 minutes to get our drinks and then a bag tape shut. As we pulled forward, I asked the passenger to open the bag to make sure we had everything. We only had four sandwiches in the bag so I had to go back in and asked for the fries and onion rings that were supposed to receive. We received the fries and onion rings and went home because we had two other people waiting to eat. As we opened up our sandwiches, we noticed that there were no purple whoppers. It was regular whoppers. I have called the Burger King two days in a row, and when I went up there to speak with the manager, they said that there wasn’t a manager on duty at the time, and they took my number and have not got back with me.
Atmosphere: 1
Food: 3
Service: 1
charity elofson
Had to pay $5.99 for a spicy chicken wrap that's supposed to cost $2.99. All they could tell me is yes it did cost that much, y'all need to change your menu board to reflect that price then!
Food: 1
Service: 2
Beni Ortiz
The worst place to eat, bat service. And the meat was burnt ?......... racist place.
Atmosphere: 1
Food: 1
Service: 1
Ju Wa
Every time I come here it takes unusually long to get my food even when no one else is in the drive thru and no one in the dining room. What is taking so long!!!!!
Theresa Wenzy
The line only had three cars when we got to the speaker everything that I wanted to order wasn't available but was on the menu sign so I got nothing my daughter ordered her food went to the window woman had so much attitude got home order was completely wrong
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Crispy Chicken Sandwich
Ashley mack
Very unprofessional, we went through the drive thru to place an order. I was rushed to place my order, couldn't view the menu. After paying for order was asked to pull forward to wait for fresh food. While waiting two gentlemen came outside and asked was someone looking for them because the lady at drive thru said someone was. Then another worker came out asking if someone was looking for him because someone told him that, which was not true. Once I did recieve my food it was not fresh at all. This was the burger king on Airline in Gonzales
Pay $40 for three meals, they screw it up you even make them aware of their mistake and they refuse to correct to issues. 0/10 will never go again.
Atmosphere: 2
Food: 3
Service: 1
Terren Marie
The only good fast food place around here! Always gets my food correct and very nice people working there
Atmosphere: 5
Food: 5
Service: 5
Andrea Taylor
The female (I'm assuming manager) just sits outside smoking with her boyfriend making racist comments about people even as I was putting my son in the car. Not child friendly anyways, with no child changing station and the highchairs had such a layer of grime....
Kid-friendliness: High chairs had layers of grime. No baby changing station.
Atmosphere: 1
Food: 2
Service: 2
Rosa Pollard
Perfect junior burger, fries and drink. This Burger King location is always good. ?.
Atmosphere: 5
Food: 5
Service: 5
Lisa Rice
The weekday lunch time crew is consistently awesome. The male manager is professional. He and his staff always give great service. The inside is always clean. Our food is always fresh and hot. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Onion Rings, Crispy Chicken Sandwich, Whopper
I come like a dummy. Service is terrible. I think they have like 2 people that work here. Always have to wait at the drive up for at least 20 mn. Guy at the windows is awesome. Pitiful place
Atmosphere: 1
Food: 5
Service: 1
This is probably the worst BK I've ever visited. Each time I go through the drive thru, they make me back up and wait before approaching the window until my order is ready. It usually takes between 15 and 20 minutes to get food even if pre-ordering through the app. Today, I placed an order through the app and arrived about 10 minutes later (7:30 am). The doors were locked and while we saw movement inside, no one acknowledged us. We waited at the drive thru for 5 minutes but no one would respond there either. Another car drove around to the window but they didn't look like they had anymore success. This site is in desperate need of a managerial overhaul.
Atmosphere: 3
Food: 3
Service: 1
I really enjoy Burger King when it's done right, but this location has been in a downward spiral for years. It's apparent that the franchisee is apathetic to the plight of its customers receiving subpar food and service. Practically every time I come here they are out of something on the menu. I gave this location another chance this afternoon, unfortunately, and instead of being filled by my BBQ whopper and Bacon King I was filled with disappointment. I don't blame the workers. It is most definitely a failure of the leadership team for things to be this bad for this long and not cultivating a better work culture or quality standards. Do better or shut down honestly.
Atmosphere: 1
Food: 1
Service: 2
Went thru drive thru paid for my food with credit card they handed me my food and drink and told me to pull forward I said give me my receipt first because I was the only car there and they want me to pull forward and didn't offer me a receipt I was like oh no this is some bs so the lady tells me oh I can't the machine not working I said we'll I need a receipt so this big guy co.es over I guess is the manager he's black I'm white he messes with the machine for a min and says it don't work give me your phone I'll take a picture of it lol of course I declined and said I'm not gonna give you my phone write me one out and sign it it he slammed window and walked away absolutely terrible customer service won't ever go back there this was around 1.30 Thursday today .
Atmosphere: 1
Food: 3
Service: 3
We went at dinner time to get a special edition, purple Wednesday whopper which cost about a dollar extra in the normal whopper . We ordered the Purple, Wednesday, whopper, meal and the bundle purple Wednesday whopper meal. And original chicken sandwich meal. We waited 35 minutes to get our drinks and then a bag tape shut. As we pulled forward, I asked the passenger to open the bag to make sure we had everything. We only had four sandwiches in the bag so I had to go back in and asked for the fries and onion rings that were supposed to receive. We received the fries and onion rings and went home because we had two other people waiting to eat. As we opened up our sandwiches, we noticed that there were no purple whoppers. It was regular whoppers. I have called the Burger King two days in a row, and when I went up there to speak with the manager, they said that there wasn’t a manager on duty at the time, and they took my number and have not got back with me.
Atmosphere: 1
Food: 3
Service: 1
Had to pay $5.99 for a spicy chicken wrap that's supposed to cost $2.99. All they could tell me is yes it did cost that much, y'all need to change your menu board to reflect that price then!
Food: 1
Service: 2
The worst place to eat, bat service. And the meat was burnt ?......... racist place.
Atmosphere: 1
Food: 1
Service: 1
Every time I come here it takes unusually long to get my food even when no one else is in the drive thru and no one in the dining room. What is taking so long!!!!!
The line only had three cars when we got to the speaker everything that I wanted to order wasn't available but was on the menu sign so I got nothing my daughter ordered her food went to the window woman had so much attitude got home order was completely wrong
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Crispy Chicken Sandwich
Very unprofessional, we went through the drive thru to place an order. I was rushed to place my order, couldn't view the menu. After paying for order was asked to pull forward to wait for fresh food. While waiting two gentlemen came outside and asked was someone looking for them because the lady at drive thru said someone was. Then another worker came out asking if someone was looking for him because someone told him that, which was not true. Once I did recieve my food it was not fresh at all. This was the burger king on Airline in Gonzales
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Pay $40 for three meals, they screw it up you even make them aware of their mistake and they refuse to correct to issues. 0/10 will never go again.
Atmosphere: 2
Food: 3
Service: 1
The only good fast food place around here! Always gets my food correct and very nice people working there
Atmosphere: 5
Food: 5
Service: 5
The female (I'm assuming manager) just sits outside smoking with her boyfriend making racist comments about people even as I was putting my son in the car. Not child friendly anyways, with no child changing station and the highchairs had such a layer of grime....
Kid-friendliness: High chairs had layers of grime. No baby changing station.
Atmosphere: 1
Food: 2
Service: 2
Perfect junior burger, fries and drink. This Burger King location is always good. ?.
Atmosphere: 5
Food: 5
Service: 5
The weekday lunch time crew is consistently awesome. The male manager is professional. He and his staff always give great service. The inside is always clean. Our food is always fresh and hot. Keep up the good work!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Onion Rings, Crispy Chicken Sandwich, Whopper
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