We have been ordering a cookie cake for my Son’s birthday since I can remember! This is his favorite place. This time they misspelled my Son’s name instead of Christian they put Christin And asked me to bring the cake back for a refund. I absolutely did not have time to go back especially with the traffic on a Saturday and the party already starting. No apologies were given… but a snide comment “Why would you want to keep the cake if it’s wrong?”
BECAUSE I DID NOT WANT TO DEAL WITH THE TRAFFIC AND I ALREADY HAD GUEST OVER!!!!!!!!!
WOW!!!!!! Most definitely will not be going to that location anymore!!!!
Very disappointed!!!!!
Service: 1
Lacey Roberson
Extremely rude!
Alexis Zeno
Employees didn’t want to wait on me and was very rude
JasonandAmy Sullivan
What i ordered vs what i got!! Embarrassing to say the least to serve this at college graduation party!! I order from here often and this is by far the worst we have ever had! Do better!!!
Lashanay Thomas
Tried to walk in store and worker told me to wait 5 mins because she just mop and wanted her floor to dry. I will never return return to this establishment
Debbie Sellers
Worst experience I have ever had with Great American Cookie Co. I picked up a cookie cake today for my daughter’s college graduation that looks like a 4 year old wrote on the cake- literally! I have purchased many cookie cakes over the years from a different location and never had a problem but the cake I picked up today from the Tanger Outlet location is a total embarrassment to the reputation and standards of this company.The writing looks like it is written by a young child and is not centered on the cake. The letters actually run into the edge of the cake.I called the store and asked for the name and phone number of the general manager and was told they cannot release that information.
Al Miceli
Cookies are great , the person checking me out had a poor attitude as if I was bothering her and rude to boot . I won't be going back - I can get cookies anywhere .
April Smiley
Smells awesome and the cookies are just as good!!
Christopher Y
The staff was not nice. I got the buy 5 get one 1 free and got a decorative cookie with icing and the young lady put all the cookies/brownies on top of the decorative cookie and destroyed the icing decoration completely. Not only was she rude but she shoved everything in a little bag. I won’t be returning to this location
Mintchoco- nae
Cookies are incredibly stale and are hard as rocks. Were they dug up from a graveyard? They must not be baking here often because it smells like a toilet when you walk in. So gross. Just go to another location that actually bakes more than once a century.
Came in to the store today. Cashier was very rude, rushed me through my selection, didn’t thank me for my visit, or hand me my receipt. She was also very rude to the gentleman that ordered before me. I guess she was having a BAD day or HATES her job! What also sucks is my cookie cake slice was not fresh!
Dana Saucier
The girl (Jalonda) did not ring up my order correctly because I was charged for all 6 cookies. She even confirmed that I wanted to do the buy 5 get 1 free. How hard is it to press the correct buttons?? Then of course they charge this random “commodity” 45 cent fee?? If you are going to charge a made up fee, at least make sure the rest of the order is entered correctly. Cookies tasted like they were a week old. Will never return
Melissa Vega
I never thought I'd be giving a negative review on Great American Cookies, but here we go...I went in looking for Frozen Yogurt as there's a very distinct 32° Yogurt Bar sign hanging from the window only to walk in and find that they no longer serve froyo. Ok, no big deal, it smelled amazing and I was greeted nicely as soon as I walked in.The service was immediate, as there were 2 employees and only 1 other person in store. I was torn between a decorated "pizza" slice & a frosted colossal. I asked if the colossal was a decorated chocolate chip cookie, same as the pizza slice, and was told yes so I ordered it along with 1 bottle of water.While the cashier was ringing me up I noticed the bottled water was Deer Park & it was very clearly priced at $1.69 a bottle.I was paying with a card was told my total was $7.51. I thought that was pretty high for a cookie & bottle of water (I could've gotten a combo meal somewhere for that price), but without skipping a beat handed my card to the cashier. At that point the iPad was turned to me and I was told to manually input my card information. Ummm, ok??? It was then that I noticed 3 items rung up on the screen (my cookie, a "commodity fee"& my drink). I asked what the commodity fee was and was told "it's the taxes". Ok, no problem. Everyone pays taxes. Once I was done ringing myself out (like I'm at Walmart self checkout), I selected the print receipt option because I wanted to clearly see what exactly I just paid for. I heard the receipt print and then I saw it get crumbled into the garbage, so I asked for another one. It was given to me & I left.As I was walking to my car I saw the "Commodity Fee" was for .45¢, I paid .68¢ tax on everything and I was charged $2.39 for "Bottled Soda" when I ordered & received a bottle of water. To make it all worse, when I bit into the cookie it was a decorated sugar cookie and not a decorated chocolate chip cookie as I specifically asked.So basically I was lied to, overcharged, cashed myself out & didn't even get what I wanted. Will the extra $1.15 I paid break me? No. Could it potentially break this business if everyone else who gets ripped off here stops frequenting the establishment, such as I will (There are 3 other Great American Cookies/in 20 miles who have never over charged me)? Yes!I'm giving 2 stars because I was greeted well, promptly assisted and the cookie was fresh and delicious.
Emily Vargas
The customer service is amazing. The staff is quite friendly as well. They also seem very passionate about their work. I was quite satisfied with the very cute, yet professional, decorating done on the cookie cake by Jazmine! I could tell that it was handled with care and was not rushed. Great staff and great cookies!
Dr. Walaa Ismail MHA,MHS,MBA
Jayden and Bridget were extraordinary they went above and beyond to serve me and my friend we had a great time and the cookies were great!!!
EXTREMELY INSENSITIVE!!!
We have been ordering a cookie cake for my Son’s birthday since I can remember! This is his favorite place. This time they misspelled my Son’s name instead of Christian they put Christin
And asked me to bring the cake back for a refund. I absolutely did not have time to go back especially with the traffic on a Saturday and the party already starting. No apologies were given… but a snide comment
“Why would you want to keep the cake if it’s wrong?”
BECAUSE I DID NOT WANT TO DEAL WITH THE TRAFFIC AND I ALREADY HAD GUEST OVER!!!!!!!!!
WOW!!!!!! Most definitely will not be going to that location anymore!!!!
Very disappointed!!!!!
Service: 1
Extremely rude!
Employees didn’t want to wait on me and was very rude
What i ordered vs what i got!! Embarrassing to say the least to serve this at college graduation party!! I order from here often and this is by far the worst we have ever had! Do better!!!
Tried to walk in store and worker told me to wait 5 mins because she just mop and wanted her floor to dry. I will never return return to this establishment
Worst experience I have ever had with Great American Cookie Co. I picked up a cookie cake today for my daughter’s college graduation that looks like a 4 year old wrote on the cake- literally! I have purchased many cookie cakes over the years from a different location and never had a problem but the cake I picked up today from the Tanger Outlet location is a total embarrassment to the reputation and standards of this company.The writing looks like it is written by a young child and is not centered on the cake. The letters actually run into the edge of the cake.I called the store and asked for the name and phone number of the general manager and was told they cannot release that information.
Cookies are great , the person checking me out had a poor attitude as if I was bothering her and rude to boot . I won't be going back - I can get cookies anywhere .
Smells awesome and the cookies are just as good!!
The staff was not nice. I got the buy 5 get one 1 free and got a decorative cookie with icing and the young lady put all the cookies/brownies on top of the decorative cookie and destroyed the icing decoration completely. Not only was she rude but she shoved everything in a little bag. I won’t be returning to this location
Cookies are incredibly stale and are hard as rocks. Were they dug up from a graveyard? They must not be baking here often because it smells like a toilet when you walk in. So gross. Just go to another location that actually bakes more than once a century.
Restaurantji Recommends
Came in to the store today. Cashier was very rude, rushed me through my selection, didn’t thank me for my visit, or hand me my receipt. She was also very rude to the gentleman that ordered before me. I guess she was having a BAD day or HATES her job! What also sucks is my cookie cake slice was not fresh!
The girl (Jalonda) did not ring up my order correctly because I was charged for all 6 cookies. She even confirmed that I wanted to do the buy 5 get 1 free. How hard is it to press the correct buttons?? Then of course they charge this random “commodity” 45 cent fee?? If you are going to charge a made up fee, at least make sure the rest of the order is entered correctly. Cookies tasted like they were a week old. Will never return
I never thought I'd be giving a negative review on Great American Cookies, but here we go...I went in looking for Frozen Yogurt as there's a very distinct 32° Yogurt Bar sign hanging from the window only to walk in and find that they no longer serve froyo. Ok, no big deal, it smelled amazing and I was greeted nicely as soon as I walked in.The service was immediate, as there were 2 employees and only 1 other person in store. I was torn between a decorated "pizza" slice & a frosted colossal. I asked if the colossal was a decorated chocolate chip cookie, same as the pizza slice, and was told yes so I ordered it along with 1 bottle of water.While the cashier was ringing me up I noticed the bottled water was Deer Park & it was very clearly priced at $1.69 a bottle.I was paying with a card was told my total was $7.51. I thought that was pretty high for a cookie & bottle of water (I could've gotten a combo meal somewhere for that price), but without skipping a beat handed my card to the cashier. At that point the iPad was turned to me and I was told to manually input my card information. Ummm, ok??? It was then that I noticed 3 items rung up on the screen (my cookie, a "commodity fee"& my drink). I asked what the commodity fee was and was told "it's the taxes". Ok, no problem. Everyone pays taxes. Once I was done ringing myself out (like I'm at Walmart self checkout), I selected the print receipt option because I wanted to clearly see what exactly I just paid for. I heard the receipt print and then I saw it get crumbled into the garbage, so I asked for another one. It was given to me & I left.As I was walking to my car I saw the "Commodity Fee" was for .45¢, I paid .68¢ tax on everything and I was charged $2.39 for "Bottled Soda" when I ordered & received a bottle of water. To make it all worse, when I bit into the cookie it was a decorated sugar cookie and not a decorated chocolate chip cookie as I specifically asked.So basically I was lied to, overcharged, cashed myself out & didn't even get what I wanted. Will the extra $1.15 I paid break me? No. Could it potentially break this business if everyone else who gets ripped off here stops frequenting the establishment, such as I will (There are 3 other Great American Cookies/in 20 miles who have never over charged me)? Yes!I'm giving 2 stars because I was greeted well, promptly assisted and the cookie was fresh and delicious.
The customer service is amazing. The staff is quite friendly as well. They also seem very passionate about their work. I was quite satisfied with the very cute, yet professional, decorating done on the cookie cake by Jazmine! I could tell that it was handled with care and was not rushed. Great staff and great cookies!
Jayden and Bridget were extraordinary they went above and beyond to serve me and my friend we had a great time and the cookies were great!!!
Loading...