This location SUCKS!! Seriously some of the worst service I’ve seen in a while. Just walked out of this location (this time actually without any food) because this was the THIRD time in a row where i have walked in to pick up my food and it wasn’t ready even though I ALWAYS order 15-20 minutes prior. And mind you I ONLY get a PB flatbread crunch. THATS IT. You walk in and it takes so long for someone to decide to acknowledge you and then when they finally look at you and you tell them what they want it takes them another 15 minutes to get to it. Last time i went in they didn’t even start making my food UNTIL i walked in. What is the point in mobile ordering if it isn’t ready ahead of time???? And I could understand if they were busy but I go to tropical pretty often and EVERY time i go there’s barely a car in the parking lot or an order on the screen. This is just absolutely ridiculous. Other people have jobs too and don’t have time to spend damn near 30 minutes waiting on some granola and peanut butter. Oh and don’t order from the drive thru because it takes them 10 minutes to actually come and take your order and then another 15 for them to make it!!
Atmosphere: 1
Food: 4
Service: 1
Connie Billiot
Ordered food online for pick up. When I arrived both girls had no clue how to make the chipotle flatbread sandwich. They also could not figure out how to give me a refund. They called their manager and he made the sandwich. This is a crazy way to do busy.
Atmosphere: 1
Food: 1
Service: 1
Cody Ashworth
The smoothie was solid and about what I expected price wise. I walked in and two of the staff were sitting down. Its slow so I understand. I sat there for a minute drinking my smoothie and then told them to have a great day as I left. I received blank stares. The whole interaction was cold. Overall it seems like I was an inconvenience to them and they would rather I not have came in.
Atmosphere: 5
Food: 5
Service: 1
camille vidrine
Service was terrible and the food was made very poorly. I ordered what I get every single time at different locations that always tastes great and my bowl was half way full, barely anything to it, and no sauce I had to ask for it after I sat down. When I ordered, I asked for a wrap but put in a bowl and he almost told me no to doing it even though I know they can because, again, I get it very often. His words were “uhhh I don’t think I can. I mean I could it’s just difficult”. My mom’s bowl was the exact same way. I’m very upset about this experience and will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
Jane Rideaux
I drove out my way for lemon head girl with crazy lashes to tell me yall don’t have any plant based chicken 🤬
Atmosphere: 1
Food: 1
Service: 1
winstonsmith 1984
I’ve had a couple of things so far on the menu and am a fan. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 4
Nicole Brianna
Great smoothies and food, but this location is consistently, insanely slow.
Expect to receive your order 20 mins after the pickup time. Expect to wait in line for drive through up to 20 minutes.
Atmosphere: 4
Food: 5
Service: 3
Lady Magee
Tropical Smoothie is our Go To!! Love this place! Friendly staff, quality food! You can't beat the rewards program either!
Atmosphere: 5
Food: 5
Service: 5
Rachel Abigail
Serious Safety Hazard - Foreign Object in My Child's Smoothie
THIS WAS AT THE DOVER DELAWARE LOCATION!!!
On 5/28/25 I ordered A Chia banana boost with dark chocolate added from this Tropical Smoothie Café location for my 1- and 2-year-old children to share they both ingested a foreign blue rubber object that had been blended into their smoothie. After retrieving the object, I discovered what the item was with absolutely no help whatsoever from the staff that served me the smoothie. I later found out myself what it was and that it has chemical compound and lead exposure warnings. We had to rush both children to the emergency room for evaluation and treatment. The emotional trauma and fear we've experienced as parents is indescribable.
What makes this even more horrifying is that the store is continuing to use the same container/equipment, despite being made aware of the incident. I have photos, physical evidence, medical documentation, and witnesses. I've also reached out to corporate multiple times with no response.
This is not just bad customer service--this is a public health risk, especially to young children. I'm filing complaints with the health department and the FDA, and pursuing legal action to ensure this never happens to another family.
Please be extremely cautious. If you're a parent, think twice before ordering here until they address this issue seriously.
Maranda Stumo
The smoothie bowl was terrible. More like soup. Strawberries weren't fresh.
Ciera is the best! What a brand ambassador- TS on Southern Blvd in Loxahatchee Groves FL
Ve Li Sa
Their wraps and their smoothies are so fresh. They are delicious. I definitely recommend.
Dakota Bercegeay
I've been to the Gonzales- Highway 30 location a handful of times and have ordered a variety of things off the menu such as the three cheese chicken quessadillas, chicken bacon ranch flatbread, chicken pesto flat bread, Bahama momma smoothie, acai bowl, paradise point smoothie. I absolutely enjoyed everything I've had and the employees are always prompt, responsive, polite, and helpful. highly recommend
Atmosphere: 5
Food: 5
Service: 5
Keona James
Takes way too long to get your food. Other then that the food is decent and smoothies are good too.
Food: 3
Service: 3
Recommended dishes: Smoothie and a Wrap
Luis Reyes
The fact that I accessory asked for a small not knowing that all the smoothies are the same size shouldn’t have the grown man at the window scream back through the speak “ MAN WE ONLY HAVE ONE SIZE ONLY ONE !! “ asked him about the attitude had at the window. Window shut in my face.
This location SUCKS!! Seriously some of the worst service I’ve seen in a while. Just walked out of this location (this time actually without any food) because this was the THIRD time in a row where i have walked in to pick up my food and it wasn’t ready even though I ALWAYS order 15-20 minutes prior. And mind you I ONLY get a PB flatbread crunch. THATS IT. You walk in and it takes so long for someone to decide to acknowledge you and then when they finally look at you and you tell them what they want it takes them another 15 minutes to get to it. Last time i went in they didn’t even start making my food UNTIL i walked in. What is the point in mobile ordering if it isn’t ready ahead of time???? And I could understand if they were busy but I go to tropical pretty often and EVERY time i go there’s barely a car in the parking lot or an order on the screen. This is just absolutely ridiculous. Other people have jobs too and don’t have time to spend damn near 30 minutes waiting on some granola and peanut butter. Oh and don’t order from the drive thru because it takes them 10 minutes to actually come and take your order and then another 15 for them to make it!!
Atmosphere: 1
Food: 4
Service: 1
Ordered food online for pick up. When I arrived both girls had no clue how to make the chipotle flatbread sandwich. They also could not figure out how to give me a refund. They called their manager and he made the sandwich. This is a crazy way to do busy.
Atmosphere: 1
Food: 1
Service: 1
The smoothie was solid and about what I expected price wise. I walked in and two of the staff were sitting down. Its slow so I understand.
I sat there for a minute drinking my smoothie and then told them to have a great day as I left. I received blank stares. The whole interaction was cold.
Overall it seems like I was an inconvenience to them and they would rather I not have came in.
Atmosphere: 5
Food: 5
Service: 1
Service was terrible and the food was made very poorly. I ordered what I get every single time at different locations that always tastes great and my bowl was half way full, barely anything to it, and no sauce I had to ask for it after I sat down. When I ordered, I asked for a wrap but put in a bowl and he almost told me no to doing it even though I know they can because, again, I get it very often. His words were “uhhh I don’t think I can. I mean I could it’s just difficult”. My mom’s bowl was the exact same way. I’m very upset about this experience and will not be returning to this location.
Atmosphere: 1
Food: 2
Service: 1
I drove out my way for lemon head girl with crazy lashes to tell me yall don’t have any plant based chicken 🤬
Atmosphere: 1
Food: 1
Service: 1
I’ve had a couple of things so far on the menu and am a fan. Definitely recommend.
Atmosphere: 5
Food: 5
Service: 4
Great smoothies and food, but this location is consistently, insanely slow.
Expect to receive your order 20 mins after the pickup time.
Expect to wait in line for drive through up to 20 minutes.
Atmosphere: 4
Food: 5
Service: 3
Tropical Smoothie is our Go To!! Love this place! Friendly staff, quality food! You can't beat the rewards program either!
Atmosphere: 5
Food: 5
Service: 5
Serious Safety Hazard - Foreign Object in My Child's Smoothie THIS WAS AT THE DOVER DELAWARE LOCATION!!! On 5/28/25 I ordered A Chia banana boost with dark chocolate added from this Tropical Smoothie Café location for my 1- and 2-year-old children to share they both ingested a foreign blue rubber object that had been blended into their smoothie. After retrieving the object, I discovered what the item was with absolutely no help whatsoever from the staff that served me the smoothie. I later found out myself what it was and that it has chemical compound and lead exposure warnings. We had to rush both children to the emergency room for evaluation and treatment. The emotional trauma and fear we've experienced as parents is indescribable. What makes this even more horrifying is that the store is continuing to use the same container/equipment, despite being made aware of the incident. I have photos, physical evidence, medical documentation, and witnesses. I've also reached out to corporate multiple times with no response. This is not just bad customer service--this is a public health risk, especially to young children. I'm filing complaints with the health department and the FDA, and pursuing legal action to ensure this never happens to another family. Please be extremely cautious. If you're a parent, think twice before ordering here until they address this issue seriously.
The smoothie bowl was terrible. More like soup. Strawberries weren't fresh.
Atmosphere: 4
Food: 1
Service: 5
Restaurantji Recommends
Ciera is the best! What a brand ambassador- TS on Southern Blvd in Loxahatchee Groves FL
Their wraps and their smoothies are so fresh. They are delicious. I definitely recommend.
I've been to the Gonzales- Highway 30 location a handful of times and have ordered a variety of things off the menu such as the three cheese chicken quessadillas, chicken bacon ranch flatbread, chicken pesto flat bread, Bahama momma smoothie, acai bowl, paradise point smoothie. I absolutely enjoyed everything I've had and the employees are always prompt, responsive, polite, and helpful. highly recommend
Atmosphere: 5
Food: 5
Service: 5
Takes way too long to get your food. Other then that the food is decent and smoothies are good too.
Food: 3
Service: 3
Recommended dishes: Smoothie and a Wrap
The fact that I accessory asked for a small not knowing that all the smoothies are the same size shouldn’t have the grown man at the window scream back through the speak “ MAN WE ONLY HAVE ONE SIZE ONLY ONE !! “ asked him about the attitude had at the window. Window shut in my face.
Atmosphere: 1
Service: 1
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