Went twice for the jalapeños pretzels and both times they were “out.” And it’s not like I went around closing time, I was there around noon on a Friday. How do you run out of jalapeños??? Take it off the menu if you’re not going to make any!
Atmosphere: 1
Service: 1
Bree Latino
I purchased food at 2:46. After ordering from another place I sat and ate the cinnamon nuggets at 3:10 in the food court. They were hard and taste old. I then went and asked how long have they been sitting and if I can change them out. I was told it’s policy after 20 minutes they cannot be exchanged and that new ones come out 30 minutes. I said okay and three them in the trash.. I watched the manager I believe ( Asian woman ) take out 3 other cups of nuggets at 3:23. My point is if the food is being removed every 30 minutes it would have been done way before 3:23! Those nuggets taste like they been sitting all day not for 20 minutes at all! I will never eat at this location ever again!
Atmosphere: 5
Food: 1
Service: 2
Corbin McDavitt
Great Pretzels!
Atmosphere: 5
Food: 5
Service: 5
Fisherman357 504
Pretzels are amazing. Don’t mind that long 1 star review. That person is just horrible for taking personal pictures of people and posting bad reviews. This city is full of folks that are like that. They are not happy with anything.
Atmosphere: 5
Food: 5
Service: 5
Juan Pujols
Pretzel looked weird but tasted
Atmosphere: 5
Food: 4
Service: 5
Evangeline Hills
I watched as this woman’s order was called she walked back up to the counter. I’m assuming they had to remake her order. The tan skin, curlyHair girl told her that she would have to take back the order that was messed up and they gave her the fresh one. She had been eating it. The lady said well the lady gave them to me said y’all were just going to throw them away anyway. She said she knows she just had to take them back. She thru it in the trash and the lady said well can I get another sauce y’all just thru my sauce away the girl said she would have to charge her a dollar for another. The lady asked if she could just please have another sauce. The girl handed her the card reader. The lady clearly upset now grabbed her bag and walked off. The next order came to the counter. The lady asked for 1 regular pretzel and 1 regular sugar with a cheddar sauce and icing. They run her card, bag her food and hand her the bags. It’s the nuggets, the lady said I didn’t ask for this I wanted regular. Now this Asian-Chinese American woman (my apologies if she’s not) is ringing in the orders. She tells her she’ll have to re-ring in her order. She over charged her so she had to cancel the card payment and swipe her card again. Some how the Anne’s worker (asian woman) gets upset with the lady because she’s upset she had to have her card ran twice because the worker wasn’t listening. She started yelling “it’s okay , it’s okay” causing a scene. The lady was calm, a bit upset but cool she said I know if you would got my order right. The worker looses it and I even had to jump in and tell her she was wrong. I told her she’s yelling at this lady as if she messed up her order. She was cutting up so bad I didn’t want the pretzels no more nor did several other customers behind me who witness this behavior. She said good leave. We asked for cooperates number and her name she said shanayna, cool shanaynay. They have a number posted on the plastic I took a picture and picture of the worker. I walked away. Called the number to file a complaint and it’s not the right number!! I went back I asked the girl at the counter for a card. She said she don’t know she just started working there. I went to were they were making pretzels and looked for the worker and told her that is not cooperates number that is some people taking care of pregnant women. She yelled at me clapping to google it. That was it, she got to irate for my liking and she needed to be told about her careless behavior with customers. She threatened to call the police I told her please do. She comes from the back on the phone like she’s so scared now, trying to keep the peace when in the picture below she’s literally begging us to call cooperate. Mall security came and they can’t do much. So I just left. I googled the number and they are closed today but promise you and me there will be calls made on her behalf. The passive aggressive behavior she just try to pull is life threatening for some and was not cool.
Atmosphere: 1
Food: 1
Service: 1
Cindy Galvan
I don't know if its supposed to come out like this or if they let it burn but i wouldn't recommend the confetti bites.
Atmosphere: 5
Food: 3
Service: 5
Jacque Bee
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
Jacque Joyner
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
bruce b
Today I was there and was going to order but I saw this Asian chick dis respecting this lady and being really rude because her Autistic son was making noise! Having friends with Autistic children I would never spend a dime at this place again! Avoid at all cost! PLEASE do not support places like this!
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
Callen
Way over priced.
Jacobi Coe (Piano Pearl)
One of the best fast-working pace, clean, outstanding customers service. Keeps the food freshly made! Please come here more! Love how the owner manages the place!
Terri Lacombe
Always nice! Cinnamon bites are amazing. Like 10/10! I crave them so I always get 2! To heat one up later at home. & even heated up a day later they taste the same.
Christian Xyaire
everything is always so fresh and tasty, plus they’re always really friendly ??
Went twice for the jalapeños pretzels and both times they were “out.” And it’s not like I went around closing time, I was there around noon on a Friday. How do you run out of jalapeños??? Take it off the menu if you’re not going to make any!
Atmosphere: 1
Service: 1
I purchased food at 2:46. After ordering from another place I sat and ate the cinnamon nuggets at 3:10 in the food court. They were hard and taste old. I then went and asked how long have they been sitting and if I can change them out. I was told it’s policy after 20 minutes they cannot be exchanged and that new ones come out 30 minutes. I said okay and three them in the trash.. I watched the manager I believe ( Asian woman ) take out 3 other cups of nuggets at 3:23. My point is if the food is being removed every 30 minutes it would have been done way before 3:23! Those nuggets taste like they been sitting all day not for 20 minutes at all! I will never eat at this location ever again!
Atmosphere: 5
Food: 1
Service: 2
Great Pretzels!
Atmosphere: 5
Food: 5
Service: 5
Pretzels are amazing. Don’t mind that long 1 star review. That person is just horrible for taking personal pictures of people and posting bad reviews. This city is full of folks that are like that. They are not happy with anything.
Atmosphere: 5
Food: 5
Service: 5
Pretzel looked weird but tasted
Atmosphere: 5
Food: 4
Service: 5
I watched as this woman’s order was called she walked back up to the counter. I’m assuming they had to remake her order. The tan skin, curlyHair girl told her that she would have to take back the order that was messed up and they gave her the fresh one. She had been eating it. The lady said well the lady gave them to me said y’all were just going to throw them away anyway. She said she knows she just had to take them back. She thru it in the trash and the lady said well can I get another sauce y’all just thru my sauce away the girl said she would have to charge her a dollar for another. The lady asked if she could just please have another sauce. The girl handed her the card reader. The lady clearly upset now grabbed her bag and walked off. The next order came to the counter. The lady asked for 1 regular pretzel and 1 regular sugar with a cheddar sauce and icing. They run her card, bag her food and hand her the bags. It’s the nuggets, the lady said I didn’t ask for this I wanted regular. Now this Asian-Chinese American woman (my apologies if she’s not) is ringing in the orders. She tells her she’ll have to re-ring in her order. She over charged her so she had to cancel the card payment and swipe her card again. Some how the Anne’s worker (asian woman) gets upset with the lady because she’s upset she had to have her card ran twice because the worker wasn’t listening. She started yelling “it’s okay , it’s okay” causing a scene. The lady was calm, a bit upset but cool she said I know if you would got my order right. The worker looses it and I even had to jump in and tell her she was wrong. I told her she’s yelling at this lady as if she messed up her order. She was cutting up so bad I didn’t want the pretzels no more nor did several other customers behind me who witness this behavior. She said good leave. We asked for cooperates number and her name she said shanayna, cool shanaynay. They have a number posted on the plastic I took a picture and picture of the worker. I walked away. Called the number to file a complaint and it’s not the right number!! I went back I asked the girl at the counter for a card. She said she don’t know she just started working there. I went to were they were making pretzels and looked for the worker and told her that is not cooperates number that is some people taking care of pregnant women. She yelled at me clapping to google it. That was it, she got to irate for my liking and she needed to be told about her careless behavior with customers. She threatened to call the police I told her please do. She comes from the back on the phone like she’s so scared now, trying to keep the peace when in the picture below she’s literally begging us to call cooperate. Mall security came and they can’t do much. So I just left. I googled the number and they are closed today but promise you and me there will be calls made on her behalf. The passive aggressive behavior she just try to pull is life threatening for some and was not cool.
Atmosphere: 1
Food: 1
Service: 1
I don't know if its supposed to come out like this or if they let it burn but i wouldn't recommend the confetti bites.
Atmosphere: 5
Food: 3
Service: 5
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
Today I was there and was going to order but I saw this Asian chick dis respecting this lady and being really rude because her Autistic son was making noise! Having friends with Autistic children I would never spend a dime at this place again! Avoid at all cost! PLEASE do not support places like this!
Restaurantji Recommends
Never have a problem using a coupon in Georgia with getting a cinnamon pretzel versus a salt one. I am allergic to salt. I used my coupon. The cashier did not want to take my order and the another member took my order. She asked did I want her to count my change back out to me? Isn't that what they are suppose to do? This place is rude and nasty. She gave me a plastic bag earlier but I had to ask for one once I picked up my 2 pretzel dogs. This is crazy
Way over priced.
One of the best fast-working pace, clean, outstanding customers service. Keeps the food freshly made! Please come here more! Love how the owner manages the place!
Always nice! Cinnamon bites are amazing. Like 10/10! I crave them so I always get 2! To heat one up later at home. & even heated up a day later they taste the same.
everything is always so fresh and tasty, plus they’re always really friendly ??
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