Dairy Queen Grill & Chill
78 Westbank Expy, Gretna
(504) 302-2114
Recent Reviews
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Literally NEVER ordering again. I had a custom cake made and they gave it to someone ELSE.
Had strawberry sundae. Very good.
Service: 5
when you have to wait in their line and there’s no one there in line for 15 minutes that’s a little much ridiculous and I will contact home office. I wasn’t able to order no one ever came.
Atmosphere: 1
Food: 1
Service: 1
Outstanding Service from Jake!
We placed an online pickup order today for our family of six, and were blown away by the incredible service we received. When we arrived, Jake (not from State Farm!) greeted us with a warm, funny, and friendly attitude that instantly made us feel welcome.
Our food had just been packed up and Jake reassured us that our timing was perfect--it was hot, fresh, and ready to go. We had ordered several different sauce flavors, and he took the time to confirm that everything was included. When he noticed the BBQ sauce was unavailable, he didn't just apologize--he made sure to pack some in to-go cups so we wouldn't miss out. That kind of attention to detail and care is rare.
Jake's exceptional demeanor made this pickup experience truly memorable. We're visiting from California, and this was our last quick bite before heading to the airport. Thanks to Jake, we're leaving with full stomachs and a lasting positive impression. We've already told our family out here about the amazing service, and we'll definitely be back on our next visit!
Late post I visited on Sunday 7/6/2025
Food: 5
Service: 5
Shout out to whoever made my blizzard tonight. Cookie dough w/extra cookie dough + oreo. You made it perfectly. You are brilliant. Thank you.
Atmosphere: 5
Food: 5
Service: 5
Made me and the wife sick.. when I smelled it coming out of the drive-through window I should have drove off. D.Qs worst experience ever.
Atmosphere: 1
Food: 1
Service: 4
This place is brutal. How do they stay in business. Drove my family here just to get blizzards and been waiting on my order for 20 minutes. 3 employees working right now that have zero sense of urgency.
Horrible experience waited a long time for two items and fries were slightly warm, cheese burger was ice cold.....waste of money
Atmosphere: 3
Food: 1
Service: 3
I just left there and had the most wonderful experience. I usually don’t make reviews but I felt compelled to just because the service was so great. Super friendly employees. 😊😊
The store is supposed to close at 9, it’s not even 9 yet and they’re closed. This is ridiculous!!
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Today, I did not have a good experience at this location. Hopefully more training is offered and a manager who knows what they are doing can stay to train the workers to be more effective and efficient at their jobs. I waited over 20 mins in line after others who waited for their order just to get the wrong blizzards and wait more for them to continue to get them wrong. Not sure what the problem was today, but someone didn’t know how to manage the business. Occurred on 5/17 from 7:26 to 7:40.
Terrible service! ordered a dounle flamethrower and got a cheeseburger instead with cold fries.Went back to correct the order and they took the old order back after we had drove 10 minutes back to restaurant. The rather throw away the food then give some type of credit for their mistake and inconvenience.
We really enjoyed our peanut buster parfait and blizzard and our take home boxes of buster bars and dilly bars. Service looked very prompt if you were in the drive-thru. We waited for what seemed like eternity at the counter just to place our order and then actually get our order. It was enough time to notice how filthy the soda fountain area, the floor and the booths were. Yikes! Might skip this location going forward. Too risky after seeing all that. I don't like to leave anything but great reviews, but I have to call it like I see it.
Atmosphere: 2
Food: 5
Service: 3
Waited 30 min for combo to be completely burnt and blizzard was literally half full and not blended, don't waste your time.
Atmosphere: 1
Food: 1
Service: 1
Food was fresh and hot
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: 6-PC Chicken Strip Basket, Chicken Sandwich
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