We ordered after a long day of coming out of work and honestly lady in red hair in a instant with a attitude second thing we ordered and waited about 30 minutes for only 2 burger meals another thing we ordered baconator fries and they were as cold as anything tasted like they been sitting there for the longest stiff fries and I could really go on and on but long story short it’s basically like we went there and begged to buy a meal
Not an appetizing meal at ALL HIGHLY HIGHLY NOT RECOMMENDED
Atmosphere: 1
Food: 1
Service: 1
LN KT
Went in to speak with manager at 1:15 about possibly placing a large order for a school honor roll breakfast. Asked the lady at the register if she could check with the manager if they could take a school check. Manager would not come speak with me and instead another rude employee came from the back and said the other lady could've just told me they don't take checks. I clarified that it would be from a school and she said rudely and grammatically incorrect, we don't take NO checks. Shame they don't support local schools.
Service: 1
Victor Vess
The cashier has a very disgusting attitude. And she is being rude to every customer, for no apparent reason.
Atmosphere: 1
Service: 1
Kylan Goodall
Worst Wendy’s ever they close at 12 but refuse to serve people around 11 and the people who work in there are rude and dirty the whole place needs to either be shut down or need a whole new staff including MANAGERS!! And the food is always cold and dry!!!! Please do not come to this Wendy’s it’s the worst on the westbank!!!
Atmosphere: 1
Food: 1
Service: 1
leroy hardeman
My mom used to work at Wendy's when I was a kid, so it will always hold a special place in my heart. But, this location ain't it. I've gone twice and both times the fries were cold. I don't think I will be going back. I only rated the service as a 3 because they knew their fries had to be sitting there for a while...make some new ones. Why serve cold fries, even if you would've just put them back in the grease for a minute it would've been better than serving cold ones.
Food: 1
Service: 3
Robert Bowling
Horrible customer service. I ordered through the app, had to wait for over 10 minutes for nuggets, then had to ask about my frostys, then was informed they were out of chocolate, then had to ask about my 3rd frosty because they only brought me 2. I had to show her my digital receipt showing that I did have 3. On top of it all, i get home and the burger meat is burnt and tastes burnt. I would advise everyone to avoid this Wendy's....
Atmosphere: 1
Food: 2
Service: 1
Jimmy A
The business should be shut down. Employees behave as if the customer bothers them by just being there. Manager as it appears wears jeans as if he's at home and doesn't welcome the customer just gives a dumb look as if why am I here.
Atmosphere: 2
Food: 3
Service: 1
Ernest Mendoza
DO NOT STOP HERE!!!!! This place is terrible when we first walked in the cashier asked me and my wife (are you going to order) and I said yes she made a face bc we were going to order food the floors were all sticky and restrooms were nasty 🤢. Then we ordered and the order was wrong the manager was nice she fixed it then the cashier stole money out the register and didn't give us are change back the manager had to open the register so we can get are change.
Atmosphere: 1
Food: 1
Service: 1
Brian Parker
Terrible customer Service, the guy in the front with the terrible dude red hair asked us if we were ready to order, we said yes and began to order, this guy wasn’t paying attention to us, he wasn’t entering anything in on the register or even writing down what we wanted. He suddenly interrupted our order for another individual who was a door dash. Did not even explain he was going to do so or even apologize for it, he simply just stopped helping us. We waited for a a few minutes and than when we realized we would not be helped at all, we decided to leave. We went to five guys down the street where we were treated with respect and dignity, unlike Wendy’s. Don’t go here if you value your time and want respect as a human being.
Atmosphere: 1
Food: 1
Service: 1
Matthias Dyson
Horrible if you want to dine inside. Took 5-10 minutes for someone to take order then halfway they stopped to do a DoorDash. Left and won’t be back. Went to 5-guys!
There was a loud telephone conversation on while ordering. The ketchup container in the dining area was empty hence the no ketchup cups. The paper towel dispenser in the men's restroom was empty. But the manager that serves us was polite and professional. The dining room was clean.
Atmosphere: 4
Food: 5
Service: 4
paul mangum
Burnt burger,! terrible fries !, chili with NO meat , no receipt,! SLOW and all with a attitude. A total waste of time and money This Place SUCKS!!!! ( I might be being too nice ) It should be shut down. Go anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
Ann Prado (Annie)
Got our food, and it was hot and fresh! The service was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, 6 PC Chicken Nuggets
Gary Maxion
I went with my two friends and one of their daughters. I ordered a Dave's Double. I got a cold burger with old meat. They got everyone else's order wrong and charged my friend for a mistake on their end. The manager has an attitude. She's black with long eyelashes. Like REALLY long. She pretty much acted like she didn't want us there from the start. I won't be going back.
We ordered after a long day of coming out of work and honestly lady in red hair in a instant with a attitude second thing we ordered and waited about 30 minutes for only 2 burger meals another thing we ordered baconator fries and they were as cold as anything tasted like they been sitting there for the longest stiff fries and I could really go on and on but long story short it’s basically like we went there and begged to buy a meal
Not an appetizing meal at ALL
HIGHLY HIGHLY NOT RECOMMENDED
Atmosphere: 1
Food: 1
Service: 1
Went in to speak with manager at 1:15 about possibly placing a large order for a school honor roll breakfast. Asked the lady at the register if she could check with the manager if they could take a school check. Manager would not come speak with me and instead another rude employee came from the back and said the other lady could've just told me they don't take checks. I clarified that it would be from a school and she said rudely and grammatically incorrect, we don't take NO checks. Shame they don't support local schools.
Service: 1
The cashier has a very disgusting attitude. And she is being rude to every customer, for no apparent reason.
Atmosphere: 1
Service: 1
Worst Wendy’s ever they close at 12 but refuse to serve people around 11 and the people who work in there are rude and dirty the whole place needs to either be shut down or need a whole new staff including MANAGERS!! And the food is always cold and dry!!!! Please do not come to this Wendy’s it’s the worst on the westbank!!!
Atmosphere: 1
Food: 1
Service: 1
My mom used to work at Wendy's when I was a kid, so it will always hold a special place in my heart. But, this location ain't it. I've gone twice and both times the fries were cold. I don't think I will be going back. I only rated the service as a 3 because they knew their fries had to be sitting there for a while...make some new ones. Why serve cold fries, even if you would've just put them back in the grease for a minute it would've been better than serving cold ones.
Food: 1
Service: 3
Horrible customer service. I ordered through the app, had to wait for over 10 minutes for nuggets, then had to ask about my frostys, then was informed they were out of chocolate, then had to ask about my 3rd frosty because they only brought me 2. I had to show her my digital receipt showing that I did have 3. On top of it all, i get home and the burger meat is burnt and tastes burnt. I would advise everyone to avoid this Wendy's....
Atmosphere: 1
Food: 2
Service: 1
The business should be shut down. Employees behave as if the customer bothers them by just being there. Manager as it appears wears jeans as if he's at home and doesn't welcome the customer just gives a dumb look as if why am I here.
Atmosphere: 2
Food: 3
Service: 1
DO NOT STOP HERE!!!!! This place is terrible when we first walked in the cashier asked me and my wife (are you going to order) and I said yes she made a face bc we were going to order food the floors were all sticky and restrooms were nasty 🤢. Then we ordered and the order was wrong the manager was nice she fixed it then the cashier stole money out the register and didn't give us are change back the manager had to open the register so we can get are change.
Atmosphere: 1
Food: 1
Service: 1
Terrible customer Service, the guy in the front with the terrible dude red hair asked us if we were ready to order, we said yes and began to order, this guy wasn’t paying attention to us, he wasn’t entering anything in on the register or even writing down what we wanted. He suddenly interrupted our order for another individual who was a door dash. Did not even explain he was going to do so or even apologize for it, he simply just stopped helping us. We waited for a a few minutes and than when we realized we would not be helped at all, we decided to leave. We went to five guys down the street where we were treated with respect and dignity, unlike Wendy’s. Don’t go here if you value your time and want respect as a human being.
Atmosphere: 1
Food: 1
Service: 1
Horrible if you want to dine inside. Took 5-10 minutes for someone to take order then halfway they stopped to do a DoorDash. Left and won’t be back. Went to 5-guys!
Atmosphere: 2
Food: 1
Service: 1
Restaurantji Recommends
Excellent customer service and got my food fresh.
Atmosphere: 5
Food: 5
Service: 5
There was a loud telephone conversation on while ordering. The ketchup container in the dining area was empty hence the no ketchup cups. The paper towel dispenser in the men's restroom was empty. But the manager that serves us was polite and professional. The dining room was clean.
Atmosphere: 4
Food: 5
Service: 4
Burnt burger,! terrible fries !, chili with NO meat , no receipt,! SLOW and all with a attitude. A total waste of time and money This Place SUCKS!!!! ( I might be being too nice ) It should be shut down. Go anywhere but here.
Atmosphere: 1
Food: 1
Service: 1
Got our food, and it was hot and fresh! The service was good too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wendy's Hot & Crispy Fries, 6 PC Chicken Nuggets
I went with my two friends and one of their daughters. I ordered a Dave's Double. I got a cold burger with old meat. They got everyone else's order wrong and charged my friend for a mistake on their end. The manager has an attitude. She's black with long eyelashes. Like REALLY long. She pretty much acted like she didn't want us there from the start. I won't be going back.
Atmosphere: 1
Food: 1
Service: 1
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