line was short but service was slow didnt get my order right
Atmosphere: 3
Food: 2
Service: 2
Joanna
The flavors of the snowballs at Brooke's Sno-World East Side are decent, but unfortunately, the service leaves much to be desired. In my experiences, I've received the wrong order twice, which is quite frustrating. On one occasion, despite mentioning my allergy, I still ended up with peanuts on my ice cream sundae. Another time, I ordered wedding cake flavor but received yellow cake batter instead.Furthermore, if you're in a hurry, this might not be the best place to visit. Expect a minimum wait of 10-15 minutes just to place your order, and even then, you might find yourself waiting longer as they seem to forget about customers waiting in their designated area. Overall, while the flavors are okay, the service and wait times make it difficult to recommend Brooke's Sno-World East Side to others.
Atmosphere: 1
Food: 2
Service: 1
Tanya Plaisance
Awesome
Atmosphere: 5
Food: 5
Service: 5
Velma Dinkley
Trash products grossly overpriced. The owner and manager attack the customer and bully them in to accepting their mistake. Trash people and Trash products. Don't waste your money.
Thief's and liars Charging $10.00 for a lemonade when it says $4.00 on the menu and online menu. Ill never be back and ill be telling EVERYONE how much of a thief yall are. Nothing in a lemonade or a snowball no matter what size is worth $17.00.You have not been dealing with this since Saturday. The theft occurred Saturday by you and was brought to your attention TODAY 10/18/2021. There were no fresh fruit in the cup. It was lemonade with snow cone juice poured in. I will be posting this review far and wide for all to see just how smug you are to rip people off and to not make it right. I hope it was worth the $7 you stole from me.
Atmosphere: 1
Food: 1
Service: 1
Helen Hubbard
Shrimp cooked to dry all i was eating was crispy couldn't taste the shrimp was to small.fries were good and hot.
Atmosphere: 3
Food: 1
Service: 4
Walter Romero
Great
Atmosphere: 3
Food: 4
Service: 4
Kristin R
Poor customer service, wait time was at least 30 minutes for two ice creams. First and last time coming here.
This is the best place in town!!! The girls here especially Morgan are always so kind and fast paced. They will always get my service rather than a fast food chain around here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Rainey Landry
Great snowballs ! Lots of juice and I love their ice cream in stuffed snowballs !
Tranae Allen
Will never go back. The snowball did not taste good and while waiting on our order of beignets that took forever. I asked for another one because that snowball wasn’t good and the girl tells me she can’t give me another one because it was half gone. The snowball was still full. It was melting down while waiting on them. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
Tracy S
I had to wait ten minutes before my order was taken and when I got my food was not as good. Ice cream was melted cause they made it before my food was giving me.
line was short but service was slow didnt get my order right
Atmosphere: 3
Food: 2
Service: 2
The flavors of the snowballs at Brooke's Sno-World East Side are decent, but unfortunately, the service leaves much to be desired. In my experiences, I've received the wrong order twice, which is quite frustrating. On one occasion, despite mentioning my allergy, I still ended up with peanuts on my ice cream sundae. Another time, I ordered wedding cake flavor but received yellow cake batter instead.Furthermore, if you're in a hurry, this might not be the best place to visit. Expect a minimum wait of 10-15 minutes just to place your order, and even then, you might find yourself waiting longer as they seem to forget about customers waiting in their designated area. Overall, while the flavors are okay, the service and wait times make it difficult to recommend Brooke's Sno-World East Side to others.
Atmosphere: 1
Food: 2
Service: 1
Awesome
Atmosphere: 5
Food: 5
Service: 5
Trash products grossly overpriced. The owner and manager attack the customer and bully them in to accepting their mistake. Trash people and Trash products. Don't waste your money.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Fried Mushrooms, Fries, 2 Hot Dogs Combo, Popcorn Shrimp, Gravy, Sweet Potato Fries, Beignets, Brownie, Crab Patty, Blast, Cheesecake Bites, Roast Beef, Hamburger, Grilled Cheese Sandwich, Nachos, Onion Rings, Fudge, Ice Cream Dipped Cone, Beerbattered Onion Rings
Thief's and liars Charging $10.00 for a lemonade when it says $4.00 on the menu and online menu. Ill never be back and ill be telling EVERYONE how much of a thief yall are. Nothing in a lemonade or a snowball no matter what size is worth $17.00.You have not been dealing with this since Saturday. The theft occurred Saturday by you and was brought to your attention TODAY 10/18/2021. There were no fresh fruit in the cup. It was lemonade with snow cone juice poured in. I will be posting this review far and wide for all to see just how smug you are to rip people off and to not make it right. I hope it was worth the $7 you stole from me.
Atmosphere: 1
Food: 1
Service: 1
Shrimp cooked to dry all i was eating was crispy couldn't taste the shrimp was to small.fries were good and hot.
Atmosphere: 3
Food: 1
Service: 4
Great
Atmosphere: 3
Food: 4
Service: 4
Poor customer service, wait time was at least 30 minutes for two ice creams. First and last time coming here.
Atmosphere: 1
Food: 1
Service: 1
great food, snowballs & amazing service!! ??
Atmosphere: 5
Food: 5
Service: 5
Fast service &twix sundae was
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This is the best place in town!!! The girls here especially Morgan are always so kind and fast paced. They will always get my service rather than a fast food chain around here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Nachos
Great snowballs ! Lots of juice and I love their ice cream in stuffed snowballs !
Will never go back. The snowball did not taste good and while waiting on our order of beignets that took forever. I asked for another one because that snowball wasn’t good and the girl tells me she can’t give me another one because it was half gone. The snowball was still full. It was melting down while waiting on them. Worst service ever.
Atmosphere: 1
Food: 1
Service: 1
I had to wait ten minutes before my order was taken and when I got my food was not as good. Ice cream was melted cause they made it before my food was giving me.
Atmosphere: 3
Food: 2
Service: 1
Always great food and desserts