Food quality has gone way downhill in last 5 years in my experience. Went and had their shrimp salad last month and while they advertised decent sized 30 count shrimp on the FB page what I got was teeny tiny 100 count shrimp. It seems every time I go the past few years I leave disappointed. When I first started coming here around 2010 the food was always great. Just seems like they are cutting corners now to make more money and the quality has suffered.
Rat
Got sick every time I ate fried chicken. Owner doesn't actually give tips to employee's as advertised to public and is done conditionally. Also mold is in-fact just cut off the produce as mentioned by another reviewer. Only two burgers on the menu are actually hand molded, the rest are frozen. Onion rings are below par. Steak is frozen for anything that has steak on it. Only proteins that aren't frozen is chicken. None of the deserts are fresh, you're better off getting the retail price at Sam's Club for any deserts that aren't made in-house, which is maybe 3-4 deserts, Bread puddings, and banana puddings. None of the produce is truly fresh. Tap water is $1.50, and I was always embarrassed as a cashier to ring up that price for anyone. The owner himself raises his fist at workers because he himself doesn't know how to set and leave procedures for staff to follow, and gets insulted if you ask questions. Owner generally doesn't know how to speak to staff, and other former co-workers have told me he's had outburst in-front of customers. Yes, most deserts are handled barehanded when customers are not around, this isn't a problem with clean washed hands, but from what I heard and seen, there is always someone hawking spit and coughing on the grill station.
I've had my share of mistakes working here, but I'm too dedicated to cleanliness and food safety to not inform the public that goes and eats here. I enjoy food to much to see customers buy frozen food or food from the retail store and made to believe it's something made with care and actually worth their money. It's not like staff doesn't care, it's just there is no rest for any employee's to take the time to clean. Also owner most definitely takes a cut of tips, it's why he includes himself on the schedule.
tl;dr, If you want deserts from Castalano's, go to Sam's Club. If you want burgers from Castalano's, just go to Mooyah's or Wendy's instead, they use fresh seasoned beef. If you want fresh bread, learn how to bake, because there's no bakery's in Houma worth visiting. If you want to exchange money for services, do not buy services from a business owner that publicly flails their employees in front of customers.
Atmosphere: 1
Food: 1
Service: 1
Myrna Mynx
Vegetarian options: Excellent veggie burger. Highly recommend if you're looking for vegetarian fare.
Parking: Parking depends on the time and day of the week that you dine. There's several parking spaces at the restaurant that can be tight to maneuver on busy days, but if it's a slow day, there is no issue. There is free street parking if needed or if you'd rather not maneuver a tight lot on a busy day.
Atmosphere: 5
Food: 5
Service: 5
Caitlyn Rhodes
This was my first time dining here, and I truly enjoyed it! I got the turkey cheddar panini with chips. It was great! My friends enjoyed the chicken parmesan and the tomato basil chicken. They both enjoyed their meals as well! I can't wait to come back and try more items!
Atmosphere: 5
Food: 5
Service: 5
Peter Brady
Pretty good, but not quite as good as the original in Morgan City. Lifesaver being open on Sunday.
Atmosphere: 5
Food: 4
Service: 5
Sarah 415
Use to work here will not eat the food. The owner has his employees cut mold off the produce and serve it. And that's just some of
Atmosphere: 1
Food: 1
Service: 1
Chantelle Boquet
Their tropical chicken grilled salad is the bomb. It's so good...
Dietary restrictions: Very good options.
Wheelchair accessibility: Easy access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad with Grilled Shrimp, Tropical Fruit Salad, Chicken Caesar Wrap, Gumbo
Even tho we left a $6 tip, the waitress did not even ask a single time if we were satisfied or needed anything. The Philly cheesesteak was absolutely disgusting and just a blob of Mayo over steak meat and you could not see an ounce of cheese. The Mayo was falling out the sides and the club sandwich was just as disappointing! $48 for two sandwiches and two drinks and a $6 tip… and couldn’t even enjoy the meal! So disappointed!!!
Atmosphere: 3
Food: 1
Service: 1
H J Cavalier
Parking: Sometimes difficult to find parking due to limited number of spaces available.
Disappointed:I had the sweetest old lady taking my order, their was a miscommunication with my order and she did her best to resolve the issue for me, she was the best cashier I’ve had in so long. But the kitchen staff and manager was rude, not to me but to the lady in the front. It was an honest mistake and she did everything in her power to solve it for me. I could hear the staff talking about it with an attitude towards her, and I know if I heard it so did she. I am disappointed in the way the manager handled the situation.
Atmosphere: 1
Food: 5
Service: 4
jerry Lerman
Wait service is horrible,takes forever to get your food, then the food came out cold, and how you gonna order a meatball poboy from an Italian restaurant and not have any sauce on it ,first and last time we'll go there
Mrs. Jones
Date of review: 2/13/23My complaint is not in reference on taste or price of my food as I've eaten from here before. Saw 2 other kitchen workers and no one greeted with a "hi or hello" so I just think customer service goes a long way on these reviews and the return of customers.Today as I was waiting for my order it was very UNFORTUNATE for me to see the cashier as on receipt (KAILEI B.) in between waiting on customers,handling money, and answering their phone, step away to a nearby stationed utility cart in plain site and actually boxed their cheesecake desserts with very BARE UNWASHED/ UNSANITIZED HANDS!!! NO GLOVES WHATSOEVER!!!! When the phone rang she wiped her hands on her clothing to answer the phone then went right back to touching the cheesecake with her bare hands to set out on their dessert table for people to purchase. My skin crawled!!! Someone also walked in and paid with cash money and as expected she still didn't attempt to wash her hands! Although my food total was $25.16 I trashed it once I got home. Just couldn't trust what could be going on in that kitchen. I'm sorry but I won't be going back after witnessing all of this!
Atmosphere: 2
Food: 5
Service: 2
Dominique Douglas
they serve the Best turkey ? i've ever eaten,very juicy and tasty,i got a side salad instead of fries and it was delicious ?,didn't get a picture because i was just trying to enjoy my burger,there was a nice size lunch crowd there today and the staff was excellent ??,even saw Mr. Sammy there today and he's still very personable and friendly.
Vegetarian options: multiple options
Kid-friendliness: there's a kid's menu available
Parking: small parking lot and limited space
Wheelchair accessibility: wheelchair accessible
Dietary restrictions: they are able to accommodate any dietary restrictions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Green Tomatoes, Salad with Grilled Shrimp, Side Green Salad, Tropical Fruit Salad, Pasta Salad, House Salad, Chicken Caesar Wrap, Fajita Wrap, Fish Tacos, Gumbo, Fruit Salad, Lemon Berry Mascarpone, Shrimp Tomato Basil, Turkey Burger, Greek Chicken Wrap, Soup, Pasta Primavera
Doug B
Everything was good, I ordered a muffalata and it was good, just not the best I've had..Daughter ordered the chicken club and it was good, just could have used some kinda sauce. It was kinda dry, but good.I'd go back again
Food quality has gone way downhill in last 5 years in my experience. Went and had their shrimp salad last month and while they advertised decent sized 30 count shrimp on the FB page what I got was teeny tiny 100 count shrimp. It seems every time I go the past few years I leave disappointed. When I first started coming here around 2010 the food was always great. Just seems like they are cutting corners now to make more money and the quality has suffered.
Got sick every time I ate fried chicken. Owner doesn't actually give tips to employee's as advertised to public and is done conditionally. Also mold is in-fact just cut off the produce as mentioned by another reviewer. Only two burgers on the menu are actually hand molded, the rest are frozen. Onion rings are below par. Steak is frozen for anything that has steak on it. Only proteins that aren't frozen is chicken. None of the deserts are fresh, you're better off getting the retail price at Sam's Club for any deserts that aren't made in-house, which is maybe 3-4 deserts, Bread puddings, and banana puddings. None of the produce is truly fresh. Tap water is $1.50, and I was always embarrassed as a cashier to ring up that price for anyone. The owner himself raises his fist at workers because he himself doesn't know how to set and leave procedures for staff to follow, and gets insulted if you ask questions. Owner generally doesn't know how to speak to staff, and other former co-workers have told me he's had outburst in-front of customers. Yes, most deserts are handled barehanded when customers are not around, this isn't a problem with clean washed hands, but from what I heard and seen, there is always someone hawking spit and coughing on the grill station.
I've had my share of mistakes working here, but I'm too dedicated to cleanliness and food safety to not inform the public that goes and eats here. I enjoy food to much to see customers buy frozen food or food from the retail store and made to believe it's something made with care and actually worth their money. It's not like staff doesn't care, it's just there is no rest for any employee's to take the time to clean. Also owner most definitely takes a cut of tips, it's why he includes himself on the schedule.
tl;dr, If you want deserts from Castalano's, go to Sam's Club. If you want burgers from Castalano's, just go to Mooyah's or Wendy's instead, they use fresh seasoned beef. If you want fresh bread, learn how to bake, because there's no bakery's in Houma worth visiting. If you want to exchange money for services, do not buy services from a business owner that publicly flails their employees in front of customers.
Atmosphere: 1
Food: 1
Service: 1
Vegetarian options: Excellent veggie burger. Highly recommend if you're looking for vegetarian fare.
Parking: Parking depends on the time and day of the week that you dine. There's several parking spaces at the restaurant that can be tight to maneuver on busy days, but if it's a slow day, there is no issue. There is free street parking if needed or if you'd rather not maneuver a tight lot on a busy day.
Atmosphere: 5
Food: 5
Service: 5
This was my first time dining here, and I truly enjoyed it! I got the turkey cheddar panini with chips. It was great! My friends enjoyed the chicken parmesan and the tomato basil chicken. They both enjoyed their meals as well! I can't wait to come back and try more items!
Atmosphere: 5
Food: 5
Service: 5
Pretty good, but not quite as good as the original in Morgan City. Lifesaver being open on Sunday.
Atmosphere: 5
Food: 4
Service: 5
Use to work here will not eat the food. The owner has his employees cut mold off the produce and serve it. And that's just some of
Atmosphere: 1
Food: 1
Service: 1
Their tropical chicken grilled salad is the bomb. It's so good...
Dietary restrictions: Very good options.
Wheelchair accessibility: Easy access.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Salad with Grilled Shrimp, Tropical Fruit Salad, Chicken Caesar Wrap, Gumbo
Exceptional food. Nice atmosphere. Friendly Staff! Gluten-free Options.Highly Recommended!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar Wrap
Even tho we left a $6 tip, the waitress did not even ask a single time if we were satisfied or needed anything. The Philly cheesesteak was absolutely disgusting and just a blob of Mayo over steak meat and you could not see an ounce of cheese. The Mayo was falling out the sides and the club sandwich was just as disappointing! $48 for two sandwiches and two drinks and a $6 tip… and couldn’t even enjoy the meal! So disappointed!!!
Atmosphere: 3
Food: 1
Service: 1
Parking: Sometimes difficult to find parking due to limited number of spaces available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Caesar, Greek Chicken Wrap
Restaurantji Recommends
Disappointed:I had the sweetest old lady taking my order, their was a miscommunication with my order and she did her best to resolve the issue for me, she was the best cashier I’ve had in so long. But the kitchen staff and manager was rude, not to me but to the lady in the front. It was an honest mistake and she did everything in her power to solve it for me. I could hear the staff talking about it with an attitude towards her, and I know if I heard it so did she. I am disappointed in the way the manager handled the situation.
Atmosphere: 1
Food: 5
Service: 4
Wait service is horrible,takes forever to get your food, then the food came out cold, and how you gonna order a meatball poboy from an Italian restaurant and not have any sauce on it ,first and last time we'll go there
Date of review: 2/13/23My complaint is not in reference on taste or price of my food as I've eaten from here before. Saw 2 other kitchen workers and no one greeted with a "hi or hello" so I just think customer service goes a long way on these reviews and the return of customers.Today as I was waiting for my order it was very UNFORTUNATE for me to see the cashier as on receipt (KAILEI B.) in between waiting on customers,handling money, and answering their phone, step away to a nearby stationed utility cart in plain site and actually boxed their cheesecake desserts with very BARE UNWASHED/ UNSANITIZED HANDS!!! NO GLOVES WHATSOEVER!!!! When the phone rang she wiped her hands on her clothing to answer the phone then went right back to touching the cheesecake with her bare hands to set out on their dessert table for people to purchase. My skin crawled!!! Someone also walked in and paid with cash money and as expected she still didn't attempt to wash her hands! Although my food total was $25.16 I trashed it once I got home. Just couldn't trust what could be going on in that kitchen. I'm sorry but I won't be going back after witnessing all of this!
Atmosphere: 2
Food: 5
Service: 2
they serve the Best turkey ? i've ever eaten,very juicy and tasty,i got a side salad instead of fries and it was delicious ?,didn't get a picture because i was just trying to enjoy my burger,there was a nice size lunch crowd there today and the staff was excellent ??,even saw Mr. Sammy there today and he's still very personable and friendly.
Vegetarian options: multiple options
Kid-friendliness: there's a kid's menu available
Parking: small parking lot and limited space
Wheelchair accessibility: wheelchair accessible
Dietary restrictions: they are able to accommodate any dietary restrictions
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fried Green Tomatoes, Salad with Grilled Shrimp, Side Green Salad, Tropical Fruit Salad, Pasta Salad, House Salad, Chicken Caesar Wrap, Fajita Wrap, Fish Tacos, Gumbo, Fruit Salad, Lemon Berry Mascarpone, Shrimp Tomato Basil, Turkey Burger, Greek Chicken Wrap, Soup, Pasta Primavera
Everything was good, I ordered a muffalata and it was good, just not the best I've had..Daughter ordered the chicken club and it was good, just could have used some kinda sauce. It was kinda dry, but good.I'd go back again
Atmosphere: 4
Food: 4
Service: 5
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