The place is deceptively larger than what it looks like from outside. The problem is that it shares a wall with a run down tire shop and apparently shares the maintenance and cleaning staff. The place feels grungy and smells stale. I didn't have the courage to order a drink without finding some Lysol, so I couldn't comment on that. I would avoid this place is you value your health.
Emicela Banegas
It was beautiful.I did enjoy a lot
walter murillo
each good
Rachel Perez
The best ???
Miguel Zelaya
very nice place
Annoinette
Great hotel and comfortable beds! My room was clean and everything was wrapped and appeared to be sanitized. I also love that the van runs every 15 minutes, it’s super helpful when you’re trying to squeeze in some last minute sleep in the morning and it keeps the wait times down on the other end when you arrive. Thanks for that! I stay here for work off and on, but last night I only had 4 hours to sleep and I just happened to have a large group of people right next door to me having a great time at midnight. They were extremely loud and I was unable to sleep through it. I called down twice, once security was sent up and the second time Bridgette again answered and said she would take care of it herself. I heard her come up and never heard a peep after that from them. She called me after to confirm they were no longer making noise and it really saved my sleep which subsequently saved the whole next day. I appreciate her concern with preserving the sleep of other guests. She was super friendly and I can’t say enough about how far customer service goes especially in the hotel industry. She deserves all the kudos and awards. Her prompt action and professionalism shows that customer service is at the forefront of her mind. She is an excellent representative for the company and I know she will go far. Also the manager Tiffany who took my call after the fact to compliment her was extremely nice and helpful as well! Everyone I encountered there was great. Keep up the good work!
Ashes615
We stayed overnight to catch an early flight and to keep our vehicle there while we were away. Nothing fancy about the place but was perfect for what we needed. Transportation to the airport wasn't horrible but wasn't the best.
not complying with covid restrictions. every time they are open they are fully packed between 75 to 100 percent capacity and have multiple videos of them packed to capacity on their facebook page since covid restrictions started
Melissa m
The Hilton New Orleans Airport has asked me repeatedly, four times so far, to give a review. I called and spoke to someone because I didn't want to leave a written review, yet they persist. So, I'm going to give you the situation and you tell me what review YOU would leave. We checked in around 5. The total was around $25 more than the email confirmation. Meh. No big deal, I didnt say anything. Easy check in, we head upstairs. Every room but for maybe 3 had a blue sticker across the door and the door sill. It said that the room had been sanitized and was ready for guests. When you open the door it breaks the seal. This is important later. We get to our room. The last door on the left. No seal. Well ok, maybe they take it off before the guest comes in. No problem. We go in, its a pretty nice room. It has a coffee area, but hmm. Its not fully stocked- things are missing. Well ok, but I really do want a cup of tea. There's tea, but only 1 cup. Well, there are two of us booked in the room. Meanwhile I'm poking around, open the mini fridge and what do I see? The last persons food still in there. Yummy, they left us a snack. So ryan calls down to the desk. Hey there, there aren't enough cups up here could we get another one brought up? And by the way, there's food in the fridge. Was our room cleaned? And the answer?? No, but you can come down to the lobby and get the cups yourself. We have no housekeeping today. No answer on the cleanliness of the room. So I go down to guest service. Hi, our room wasn't really fully stocked. Can I please get some coffee cups? Sure here you go. Thanks. So, at this point I'm not sure our room was cleaned. Can you change our room please? Ready for lie number 2? Oh you missed the first one? You'll see where it was in a sec.. He says, No we don't have any open rooms.. remember all of those blue tags?? I say ok, do you think we could have someone clean and stock our room. While we are out to dinner? And he says - hold on let me let you talk to the HOUSEKEEPING manager. Shes right here.. oh, you mean the housekeeping people who ARENT here today? That housekeeping?? So, I ask politely if our room could be cleaned and restocked. She says absolutely. Away I go. With my 2 cups. We go to dinner. We.come back. The food is out of the fridge. The room is STILL not restocked. But at least I had my 2 cups! Oh and the $25 extra, was just in case we charged something to the room. #hilton #hiltonhotel #HiltonCleanStay So, what would you say??
Richard B
The location is terrible. Unless you have a layover there is no good reason to stay here. The area is depressing without much around. During the pandemic, instead of offering a breakfast too diamond members, you get a choice of two items from the hotel "store". A coffee counts as one. I know it is tough for hotels, but it's also tough on consumers. To cutback on these things where we are the reliable source of income is biting the hand that feeds you. To charge for parking when there is no possible place elsewhere to park is disguising an additional $12 to the cost of a night's stay.
10078
Unfortunately my company books us here . Transportation service is unreliable from the airport . Thus evening 4 calls were made to the front office and stated they are on their way . Liars !! Waited close to 30 minutes Also do not rely on a wake up call if you request one ! You wilL NEVER receive one . Better set your skate on your phone Wish i could stay somewhere else but unable due to company policy
Mirian Figueroa
Buen ambiente buena atención te diviertes fuera estrés
It's the best place in life
Excellent
Good food
The place is deceptively larger than what it looks like from outside. The problem is that it shares a wall with a run down tire shop and apparently shares the maintenance and cleaning staff. The place feels grungy and smells stale. I didn't have the courage to order a drink without finding some Lysol, so I couldn't comment on that. I would avoid this place is you value your health.
It was beautiful.I did enjoy a lot
each good
The best ???
very nice place
Great hotel and comfortable beds! My room was clean and everything was wrapped and appeared to be sanitized. I also love that the van runs every 15 minutes, it’s super helpful when you’re trying to squeeze in some last minute sleep in the morning and it keeps the wait times down on the other end when you arrive. Thanks for that! I stay here for work off and on, but last night I only had 4 hours to sleep and I just happened to have a large group of people right next door to me having a great time at midnight. They were extremely loud and I was unable to sleep through it. I called down twice, once security was sent up and the second time Bridgette again answered and said she would take care of it herself. I heard her come up and never heard a peep after that from them. She called me after to confirm they were no longer making noise and it really saved my sleep which subsequently saved the whole next day. I appreciate her concern with preserving the sleep of other guests. She was super friendly and I can’t say enough about how far customer service goes especially in the hotel industry. She deserves all the kudos and awards. Her prompt action and professionalism shows that customer service is at the forefront of her mind. She is an excellent representative for the company and I know she will go far. Also the manager Tiffany who took my call after the fact to compliment her was extremely nice and helpful as well! Everyone I encountered there was great. Keep up the good work!
We stayed overnight to catch an early flight and to keep our vehicle there while we were away. Nothing fancy about the place but was perfect for what we needed. Transportation to the airport wasn't horrible but wasn't the best.
Restaurantji Recommends
not complying with covid restrictions. every time they are open they are fully packed between 75 to 100 percent capacity and have multiple videos of them packed to capacity on their facebook page since covid restrictions started
The Hilton New Orleans Airport has asked me repeatedly, four times so far, to give a review. I called and spoke to someone because I didn't want to leave a written review, yet they persist. So, I'm going to give you the situation and you tell me what review YOU would leave. We checked in around 5. The total was around $25 more than the email confirmation. Meh. No big deal, I didnt say anything. Easy check in, we head upstairs. Every room but for maybe 3 had a blue sticker across the door and the door sill. It said that the room had been sanitized and was ready for guests. When you open the door it breaks the seal. This is important later. We get to our room. The last door on the left. No seal. Well ok, maybe they take it off before the guest comes in. No problem. We go in, its a pretty nice room. It has a coffee area, but hmm. Its not fully stocked- things are missing. Well ok, but I really do want a cup of tea. There's tea, but only 1 cup. Well, there are two of us booked in the room. Meanwhile I'm poking around, open the mini fridge and what do I see? The last persons food still in there. Yummy, they left us a snack. So ryan calls down to the desk. Hey there, there aren't enough cups up here could we get another one brought up? And by the way, there's food in the fridge. Was our room cleaned? And the answer?? No, but you can come down to the lobby and get the cups yourself. We have no housekeeping today. No answer on the cleanliness of the room. So I go down to guest service. Hi, our room wasn't really fully stocked. Can I please get some coffee cups? Sure here you go. Thanks. So, at this point I'm not sure our room was cleaned. Can you change our room please? Ready for lie number 2? Oh you missed the first one? You'll see where it was in a sec.. He says, No we don't have any open rooms.. remember all of those blue tags?? I say ok, do you think we could have someone clean and stock our room. While we are out to dinner? And he says - hold on let me let you talk to the HOUSEKEEPING manager. Shes right here.. oh, you mean the housekeeping people who ARENT here today? That housekeeping?? So, I ask politely if our room could be cleaned and restocked. She says absolutely. Away I go. With my 2 cups. We go to dinner. We.come back. The food is out of the fridge. The room is STILL not restocked. But at least I had my 2 cups! Oh and the $25 extra, was just in case we charged something to the room. #hilton #hiltonhotel #HiltonCleanStay So, what would you say??
The location is terrible. Unless you have a layover there is no good reason to stay here. The area is depressing without much around. During the pandemic, instead of offering a breakfast too diamond members, you get a choice of two items from the hotel "store". A coffee counts as one. I know it is tough for hotels, but it's also tough on consumers. To cutback on these things where we are the reliable source of income is biting the hand that feeds you. To charge for parking when there is no possible place elsewhere to park is disguising an additional $12 to the cost of a night's stay.
Unfortunately my company books us here . Transportation service is unreliable from the airport . Thus evening 4 calls were made to the front office and stated they are on their way . Liars !! Waited close to 30 minutes Also do not rely on a wake up call if you request one ! You wilL NEVER receive one . Better set your skate on your phone Wish i could stay somewhere else but unable due to company policy
Buen ambiente buena atención te diviertes fuera estrés