Pepe's Mexican Grill
4221 Williams Blvd, Kenner
(504) 881-0812
Recent Reviews
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The food and Mango Margaritas were excellent. Mauricio was the best. He really took good care of us.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enchiladas Trio, Quesabirrias
Where do i start? Not usually the type to leave reviews much less bad ones but this experience was flat out horrible. Let me start by saying that it was our first time going there after seeing a tiktok pos so we figured why not. Let’s go try it. The food, not bad, but not a wow factor neither. So i will just go with an “ok” grade.
The service, besides getting seated, horrible to non existent. When we walked in there were literally two tables leaving and we were the only ones there. We got seated by our server “Carlos”, took our drink order, brought the drinks, and disappeared for a good bit. Fine. Maybe he was giving us time to decide on food. When he finally came back, he took our order. While waiting, a couple walked in which if i was to guess were either regulars, or they knew our server because once he seated them, it was all about them and we were just non existent. Not ONCE throughout the meal or our time there we were asked how we were doing, how was the food, if everything was to our liking, if we needed anything, if we needed more drinks, etc… asked for sour cream as soon as we were getting our food, 15-20 mins go by and no server at the table. Why u may ask? Because he is giving it all to the other couple that walked in. They literally got to be seated, order taken, food brought, WITH special treatment, with extra sauces to try, drink refills, the whole shabang. Not to mention they were sitting at the booth right next to us. Not like he had to walk extra. My fiancee had to literally call for him across the floor while walking to get some form of recognition. Even when we asked for the check. The attention was so focused on that other table that we asked first but they got their check, paid, said their goodbyes, shook hands, walked out got in their car and were leaving while we were still waiting. I personally worked service industry and restaurants myself and i know proper customer service and that was far from it. It was a sad sad experience and it is safe to say that we will NOT return to your establishment. Staff and customer service NEED WORK !!!
Atmosphere: 1
Food: 2
Service: 1
Service was absolutely horrible! When we got there there was one other couple in the restaurant. Carlos was our “server”. Took about 15 minutes to even come take our order. At this time another couple he apparently knows comes in. They have their order taken and delivered to them in about 15 minutes. Meanwhile we wait on sour cream for more than 15 minutes. We ask for the e check before this other couple and they get their check before us and cashed all the way out and left before we got our check. Zero recommendation for this place!
Atmosphere: 1
Food: 1
Service: 1
Always the nicest and friendliest folks! Server has always been friendly and homely. Always smiling and providing lots of information. The food has been so exceptional every single time we have gone. Drinks are strong and food has impeccable quality and flavor. This has been the only Mexican place we have gone to since finding out about them. The Taco Tuesday special for $1.50 per taco can’t be beat. This will need to be your next stop if you haven’t tried or your go to in the future.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Enchiladas Trio, Quesabirrias, Churros, Chicken Fajitas, Enchiladas Verdes, Quesadilla Grande, Beef Street Tacos, Chips Salsa
Great food
Atmosphere: 5
Food: 5
Service: 5
Great food and serve
Atmosphere: 5
Food: 5
Service: 5
Bad Service. I placed a to go order and waited around 20 mins. Then, they told me they ran out of what I had ordered.
Service: 1
Real good food and friendly service.
Atmosphere: 5
Food: 5
Service: 5
This place is great, food great, drinks great. Drink special fabulous.. And Mauricio did a great Job especially today he was by himself hustling. Great servicie.
Atmosphere: 5
Food: 5
Service: 5
We had a great experience here! Our service was exceptional! Our server was so great! Food was fresh and service was quick!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Very cozy space. Not suitable for large crowds. The bar is has about 4 seats (tiny). The atmosphere and esthetics is comfortable. Food quality is ok. Parking is off street but very limited. Egress in and out of the parking area is risky.
Atmosphere: 3
Food: 3
Service: 4
First time eating here. The food was delicious. I will definitely be going back soon.
Atmosphere: 5
Food: 5
Service: 5
So freaking delicious. Definitely one of the best tex mex places ever. Everything was fresh and the staff was SUPER friendly. The parking lot is a but cramped but i parked around the corner with no issues.
Atmosphere: 5
Food: 5
Service: 5
Pepe's is a great place to go and get your fix... They have a wide variety of authentic Mexican dishes and the quesabirria tacos are magnifico!!
Atmosphere: 3
Food: 5
Service: 4
My son ordered the Mocajete (sp?) and for a teenage boy to have leftovers, says something. They are accommodating to service dogs. Out of our two visits thus far, Mauricio was our server, we never had to ask for anything, he was on top of everything, sweet and helpful. Caring, helpful, great food and service we couldn't have asked for more.
Atmosphere: 5
Food: 5
Service: 5
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