8:30ish on a Tuesday morning. I did not get the names of the workers. The drink and food are good as always. HOWEVER, 2 of the 3 girls were actually working and one was working VERY HARD.Girl #1 white w/ brown long hair was working the cashier.Girl #2 skinny, black with shoulder length straight black hair, was making ALL the drinks but one.Girl #3 white, very large girl w/ long brown hair was talking, making sample drinks and tasting them, talking w/girl #1 and NOT HELPING girl #2 at all.Girl #2 made 5 drinks including mine. The other one customer and myself had a long wait because NEITHER of the other two helped her make drinks. She had to make them all.My professional opinion, being an administrator and in charge of hiring and managing over 20 tutors, #2 needs a promotion/raise. #3 needs to be fired.I’m hoping management sees this and praises #2. She VERY MUCH deserves it. Well done young lady!!
Atmosphere: 3
Food: 5
Service: 2
Brig K.
Never open, says they are closed for the season, what season would that be, WINTER! They need a coffee shop for sure.
Taylor Short
the staff was so nice, the service was fast, they were patient and polite! 12/10 recommend this starbucks to
Atmosphere: 5
Food: 5
Service: 5
Victoria Reyes
Service sucks. Even talked to the manager on duty didn’t help much!!
Atmosphere: 1
Food: 1
Service: 1
MWhitehead67
I have been receiving offers for a complimentary room over the past year, finally decided to take advantage of it to take my mother for her 80th birthday. That being said, I understand the room was complimentary and would not write this review if it was somewhat satisfactory... however, for a hotel of this caliber, I expected better. Pictures will show for themselves, you decide. Upon arrival, it was noted that the room appeared old and worn. The back headboard of the bed was ripped and torn in several places, the chair was also ripped. I could live with worn, given the price... we rushed out because mom was ready to gamble, lol. So did not realize extent of how unacceptable it was until much later. There was someone else's hair all over the bathroom floor. The counter tops in the room were not cleaned. I went to get a clean hand towel the next morning to dry my face after washing it and when I unfolded it ... it was dirty, also pictured. We made coffee and it was full of grinds and a complete mess. We have a Keurig and know how to work this type of coffee machine, lol. With all of this noted, I can only assume that the sheets were probably not washed from previous occupants... but trying not to think of that. Had I realized all of this earlier we would have definitely requested another room... sigh. Also, on a side note, the pillows on the king size bed were 4 very small standard pillows, looked barely bigger than airport size. I called for a couple extra, they said they would have them hanging on outside of door when we returned for the night. Found them hanging on someone else's door a few doors down... at least I hope they were for me, lol. I will say that the gambling was not bad, wish they had more video roulette options and open during the day, but that's just me. We had two nice meals with good service at the terrace cafe. However, this particular stay was enough for us to say... we most likely will NOT BE BACK. I've read other good reviews... guess we were the unlucky ones.
Kerry Davenport
It's about a dollar more than a normal Starbucks, since it's in a casino- but as it's the only real coffee place between Alexandria & Lake Charles- it's worth it if you need a fix!
Shaun Siddiqui
Their Chai Tea Latte is so delicious
Vincent Lincoln
It's about a dollar more than a normal Starbucks, since it's in a casino- but as it's the only real coffee place between Alexandria & Lake Charles- it's worth it if you need a fix!
Taylor Aucoin
Staff was really polite. She was really attentive, would definitely recommend stopping in at Starbucks in Coushatta Casino Resort.
Kimberly P.
I always go here when I have time I always get the pink drink with mocha or cold foam on top
After two years holed up because of covid this was a much-needed getaway. Had not been there in six years and room was comped for two nights, Awesome! Forced us to go.! lol. Room was good. I realize the Hotel/Casino took a hit the last two years so little things that bothered my wife did not bother me as much, such as windows were very dirty on the outside, glasses didn't look clean, a little dusty and dated. Everything else was Great! King room came with fridge and microwave. The casino - same as before slots galore.! One thing different, when playing you won't be asked if you need a drink. Now have to get an advantage card, put it in the machine, pick from the menu and drink arrives within 5 min. really fast!! Food - Gumbeaux's, seafood platter was the best. Terrace Cafe, had a great omelette for breakfast. Noodles Chinese, someone needs to show them how to make egg rolls, Dam.!! Slots were tight.! Good fun stay though.
Istre Tv
Beyond friendly & wonderful staff ❤️
OldTexanLady
We paid as much for two nights at the Grand as we did in a very nice hotel in Honolulu. Even though we had our "Please Clean Room" sign hanging on the door, they did not clean our room. I found housekeeping down the hall, asked for clean towels and they brought towels, toilet paper and soap then told me to leave our dirty towels in the hallway outside the door and they would pick them up. I did that, and the towels were still there the following morning. There was thick dust on either side of the the mirror in the restroom and the seal on the shower door was covered in mold. There was dust and hair in all the corners. Disgusting. Will not stay there again.
Barbara Selman
Fast and very friendly service!
xplorers2
This is the best of the 3 Coushatta lodgings near the casino, it's in the same structure and is only an elevator ride to the casino entrance. At the time we stayed there was no valet service, room service, or housekeeping service, all due to covid causing a worker shortage. Rooms are very nice, well furnished and decorated. Beds are a bit firmer than we like. Roomy desk, and very large TV with good channel selections available. Small kitchenette with microwave and fridge. Nice large bathroom with dual-head shower. An oddity, there was only one soap bar provided. Wifi was surprisingly fast. There is a safe in the room. See pics.
8:30ish on a Tuesday morning. I did not get the names of the workers. The drink and food are good as always. HOWEVER, 2 of the 3 girls were actually working and one was working VERY HARD.Girl #1 white w/ brown long hair was working the cashier.Girl #2 skinny, black with shoulder length straight black hair, was making ALL the drinks but one.Girl #3 white, very large girl w/ long brown hair was talking, making sample drinks and tasting them, talking w/girl #1 and NOT HELPING girl #2 at all.Girl #2 made 5 drinks including mine. The other one customer and myself had a long wait because NEITHER of the other two helped her make drinks. She had to make them all.My professional opinion, being an administrator and in charge of hiring and managing over 20 tutors, #2 needs a promotion/raise. #3 needs to be fired.I’m hoping management sees this and praises #2. She VERY MUCH deserves it. Well done young lady!!
Atmosphere: 3
Food: 5
Service: 2
Never open, says they are closed for the season, what season would that be, WINTER! They need a coffee shop for sure.
the staff was so nice, the service was fast, they were patient and polite! 12/10 recommend this starbucks to
Atmosphere: 5
Food: 5
Service: 5
Service sucks. Even talked to the manager on duty didn’t help much!!
Atmosphere: 1
Food: 1
Service: 1
I have been receiving offers for a complimentary room over the past year, finally decided to take advantage of it to take my mother for her 80th birthday. That being said, I understand the room was complimentary and would not write this review if it was somewhat satisfactory... however, for a hotel of this caliber, I expected better. Pictures will show for themselves, you decide. Upon arrival, it was noted that the room appeared old and worn. The back headboard of the bed was ripped and torn in several places, the chair was also ripped. I could live with worn, given the price... we rushed out because mom was ready to gamble, lol. So did not realize extent of how unacceptable it was until much later. There was someone else's hair all over the bathroom floor. The counter tops in the room were not cleaned. I went to get a clean hand towel the next morning to dry my face after washing it and when I unfolded it ... it was dirty, also pictured. We made coffee and it was full of grinds and a complete mess. We have a Keurig and know how to work this type of coffee machine, lol. With all of this noted, I can only assume that the sheets were probably not washed from previous occupants... but trying not to think of that. Had I realized all of this earlier we would have definitely requested another room... sigh. Also, on a side note, the pillows on the king size bed were 4 very small standard pillows, looked barely bigger than airport size. I called for a couple extra, they said they would have them hanging on outside of door when we returned for the night. Found them hanging on someone else's door a few doors down... at least I hope they were for me, lol. I will say that the gambling was not bad, wish they had more video roulette options and open during the day, but that's just me. We had two nice meals with good service at the terrace cafe. However, this particular stay was enough for us to say... we most likely will NOT BE BACK. I've read other good reviews... guess we were the unlucky ones.
It's about a dollar more than a normal Starbucks, since it's in a casino- but as it's the only real coffee place between Alexandria & Lake Charles- it's worth it if you need a fix!
Their Chai Tea Latte is so delicious
It's about a dollar more than a normal Starbucks, since it's in a casino- but as it's the only real coffee place between Alexandria & Lake Charles- it's worth it if you need a fix!
Staff was really polite. She was really attentive, would definitely recommend stopping in at Starbucks in Coushatta Casino Resort.
I always go here when I have time I always get the pink drink with mocha or cold foam on top
Restaurantji Recommends
After two years holed up because of covid this was a much-needed getaway. Had not been there in six years and room was comped for two nights, Awesome! Forced us to go.! lol. Room was good. I realize the Hotel/Casino took a hit the last two years so little things that bothered my wife did not bother me as much, such as windows were very dirty on the outside, glasses didn't look clean, a little dusty and dated. Everything else was Great! King room came with fridge and microwave. The casino - same as before slots galore.! One thing different, when playing you won't be asked if you need a drink. Now have to get an advantage card, put it in the machine, pick from the menu and drink arrives within 5 min. really fast!! Food - Gumbeaux's, seafood platter was the best. Terrace Cafe, had a great omelette for breakfast. Noodles Chinese, someone needs to show them how to make egg rolls, Dam.!! Slots were tight.! Good fun stay though.
Beyond friendly & wonderful staff ❤️
We paid as much for two nights at the Grand as we did in a very nice hotel in Honolulu. Even though we had our "Please Clean Room" sign hanging on the door, they did not clean our room. I found housekeeping down the hall, asked for clean towels and they brought towels, toilet paper and soap then told me to leave our dirty towels in the hallway outside the door and they would pick them up. I did that, and the towels were still there the following morning. There was thick dust on either side of the the mirror in the restroom and the seal on the shower door was covered in mold. There was dust and hair in all the corners. Disgusting. Will not stay there again.
Fast and very friendly service!
This is the best of the 3 Coushatta lodgings near the casino, it's in the same structure and is only an elevator ride to the casino entrance. At the time we stayed there was no valet service, room service, or housekeeping service, all due to covid causing a worker shortage. Rooms are very nice, well furnished and decorated. Beds are a bit firmer than we like. Roomy desk, and very large TV with good channel selections available. Small kitchenette with microwave and fridge. Nice large bathroom with dual-head shower. An oddity, there was only one soap bar provided. Wifi was surprisingly fast. There is a safe in the room. See pics.