We dined in at El Pollo Loco on Johnson St. today. The girl taking orders forgot to put in our order as we waited for 20 minutes, while she played on her phone. Finally had to ask what was taking so long. Salsa bar was a mess, as were both bathrooms. Management, take notice. Not going back!
Lacey Paige Ingram
Uber eats is a joke, it was buy one get one and it did not apply. Angry. The food got us sick; it was cold. We are not happy. Also packed full of cilantro and got the sauce with it in it as well when we put ranch. I cannot have cilantro! We want a refund badly but the app we used is ridiculous. Never again. Also, I tried calling and nobody answered. :(
Food: 1
Service: 1
Adrian Perron
I've been dining at El Pollo Loco in Lafayette, LA since it opened. Tonight, I went to pickup dinner and frankly I was extremely disappointed. Tonight, I ordered dinner and the person taking my order seemed incoveniced when taking my order in the drive-thru. I purchased the Leg and Thigh meal and the chicken was overcooked, the exterior skin inedible. The beans and rice were flavorless. I got my wife a Grande Avocado Chicken Bowl and she said the same it was flavorless an unappetizing, she ended up not eating it. It's disappointing to experience poor quality food, especially when this location opened and it was great.
Atmosphere: 1
Food: 1
Service: 2
Jeff Pearson
I’ve been a Taco Bell die hard ever since my mom ate Taco Bell when I was in her womb. I was literally born with Taco Bell addiction. This is the only place I found to be consistently better with ingredients and portions across-the-board when compared to price. Roughly half the time I eat anywhere else I usually wind up leaving thinking “man, I should’ve just got Taco Bell because I’d be the same level of full for way less money”. Out of the 10 times or so that I’ve eaten here, I’ve never once left with that feeling. Bravo El Pollo Loco, bravo.
Atmosphere: 5
Food: 5
Service: 5
Angel Rodriguez
It's good food
Atmosphere: 5
Food: 5
Service: 5
Kolbe Rogers
Would not suggest. A slight step above taco bell. Mid at best. The chicken was okay. All the sides are not flavorful. Nothing here screams Latin. I walked in and I felt like I was at taco bell. The service was bad. I watched the girl at the register walk away and touch food on the line preparing someone's order with no gloves. Game me my money for my order. Walked back to the line, did not wash her hands, still no gloves, and started to prepare another order. Dropped broccoli on the table and put it back in the bowl. It appears to be a clean environment but it's clear why there was no one else here. I will not be back.
Atmosphere: 3
Food: 1
Service: 1
Polet Erias ruiz
The chicken and churros (freshly made) are highly recommended, they taste good.
Atmosphere: 5
Food: 5
Service: 5
Jordi VanWinkle
I really like the $5 bowls.
Atmosphere: 5
Food: 5
Service: 5
Melissa Miller
I don’t have a problem with the food here. So the 1 star is a result for tonight’s service. I’ve frequented El Pollo Loco many times since it opened but at the drive thru. This evening, 8/8/24 @ about 8:35 pm, I decide to park and go inside for the very first time. As soon as I walked in and approached the counter to order, an employee behind the counter immediately walks up, gestures around and says nothing is working there, so assumedly I can’t order. But there were 2 cars at the drive thru when I drove up. So I exit and get in my car and decide to try the drive thru just to see. I was able to order, pay and get my food with no problem. But I thought nothing was working? Seems like the person who stated it just didn’t want to take the order. I don’t appreciate stuff like that. Please don’t lie to customers just because you don’t feel like taking orders and serving.
We dined in at El Pollo Loco on Johnson St. today. The girl taking orders forgot to put in our order as we waited for 20 minutes, while she played on her phone. Finally had to ask what was taking so long. Salsa bar was a mess, as were both bathrooms. Management, take notice. Not going back!
Uber eats is a joke, it was buy one get one and it did not apply. Angry. The food got us sick; it was cold. We are not happy. Also packed full of cilantro and got the sauce with it in it as well when we put ranch. I cannot have cilantro! We want a refund badly but the app we used is ridiculous. Never again. Also, I tried calling and nobody answered. :(
Food: 1
Service: 1
I've been dining at El Pollo Loco in Lafayette, LA since it opened.
Tonight, I went to pickup dinner and frankly I was extremely disappointed. Tonight, I ordered dinner and the person taking my order seemed incoveniced when taking my order in the drive-thru. I purchased the Leg and Thigh meal and the chicken was overcooked, the exterior skin inedible. The beans and rice were flavorless. I got my wife a Grande Avocado Chicken Bowl and she said the same it was flavorless an unappetizing, she ended up not eating it. It's disappointing to experience poor quality food, especially when this location opened and it was great.
Atmosphere: 1
Food: 1
Service: 2
I’ve been a Taco Bell die hard ever since my mom ate Taco Bell when I was in her womb. I was literally born with Taco Bell addiction. This is the only place I found to be consistently better with ingredients and portions across-the-board when compared to price. Roughly half the time I eat anywhere else I usually wind up leaving thinking “man, I should’ve just got Taco Bell because I’d be the same level of full for way less money”. Out of the 10 times or so that I’ve eaten here, I’ve never once left with that feeling. Bravo El Pollo Loco, bravo.
Atmosphere: 5
Food: 5
Service: 5
It's good food
Atmosphere: 5
Food: 5
Service: 5
Would not suggest. A slight step above taco bell. Mid at best. The chicken was okay. All the sides are not flavorful. Nothing here screams Latin. I walked in and I felt like I was at taco bell. The service was bad. I watched the girl at the register walk away and touch food on the line preparing someone's order with no gloves. Game me my money for my order. Walked back to the line, did not wash her hands, still no gloves, and started to prepare another order. Dropped broccoli on the table and put it back in the bowl. It appears to be a clean environment but it's clear why there was no one else here. I will not be back.
Atmosphere: 3
Food: 1
Service: 1
The chicken and churros (freshly made) are highly recommended, they taste good.
Atmosphere: 5
Food: 5
Service: 5
I really like the $5 bowls.
Atmosphere: 5
Food: 5
Service: 5
I don’t have a problem with the food here. So the 1 star is a result for tonight’s service. I’ve frequented El Pollo Loco many times since it opened but at the drive thru. This evening, 8/8/24 @ about 8:35 pm, I decide to park and go inside for the very first time. As soon as I walked in and approached the counter to order, an employee behind the counter immediately walks up, gestures around and says nothing is working there, so assumedly I can’t order. But there were 2 cars at the drive thru when I drove up. So I exit and get in my car and decide to try the drive thru just to see. I was able to order, pay and get my food with no problem. But I thought nothing was working? Seems like the person who stated it just didn’t want to take the order. I don’t appreciate stuff like that. Please don’t lie to customers just because you don’t feel like taking orders and serving.
Service: 1
It was good i enjoy myself
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Avocado, Chips
Restaurantji Recommends
This place is great if you want some good California Mexican food. Love the burritos!
Atmosphere: 5
Food: 5
Service: 5
Good deals and fresh
Good deals and fresh
Really good shrimp tacos for only $6.50 with coupon. Can't go wrong
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Avocado, Guacamole
The food was excellent as well as the service, in the drive thru very efficient and friendly.
Atmosphere: 5
Food: 5
Service: 5
Loading...