She accused me of trying to āget away withā something, demanded ātags or a collarā to prove he was a service dog (which is NOT required by law), talked over me when I tried to calmly explain the ADA rules, and then said she was calling the police.
Another employee stood behind the counter the entire time, watched this happen, and did absolutely nothing to step in, de-escalate, or correct her.
In the end, my family and I were refused service, humiliated, and forced to leave simply because I rely on a service dog. As a disabled person, this felt like blatant discrimination and a complete disregard for the Americans with Disabilities Act.
The only good part of this experience came AFTER I left, when I called another Subway and spoke with a manager named Mr. Warren, who was professional and helpful and told me how to report what happened. His behavior only highlighted how badly this particular store handled everything.
Subway corporate needs to pull the video from that day, retrain this location on service animal / ADA law, and make sure no other disabled customer is treated this way.
Atmosphere: 1
Service: 1
Isaac Cano
This place should be shut down and the man who got hair in my food, mumbled every word he said to me, and overcharged me on my food should have a required drug test. Me and my wife went in for two sandwich combos the woman who made the first half was extremely nice however the man who made the second half got hair in our food. The drinks all tasted like blood for some reason and gave both me and my wife terrible stomach pains. The food was mediocre like it had been set out for a while but I cannot reiterate this enough THERE WAS HAIR IN MY SANDWICH š¤¢. I only gave 2 stars to atmosphere because at least the tables were clean. The woman's toilet was clogged according to my wife, the men's restroom was disgusting, and the drink station was horrid. If you need a place to eat, do not stop here, at this point just make your own sandwich it would be a much better experience.
Atmosphere: 2
Food: 1
Service: 1
Jerry Franks
It was the worst sandwich and drink I have ever gotten. Subway club, I asked for toasted it was cold I asked for mayo and the put ranch. The Pepsi that came out of the machine didn't taste like Pepsi. It had a very bad taste to it. It was almost like the never cleaned it.
Atmosphere: 1
Food: 1
Service: 1
Jas
Horrible service. Everybody was rude and seemed to be bothered except for the younger gentleman fixing my sandwich. Thanks to him ONLY, the female that works there caught a attitude when she seen my phone to my ear (I was on hold btw so I was still able to order properly) I always tip but I happily pressed skip today. Been here multiple times before and never had an issue always was greeted and treated nicely except for today. Iām big on good service & they lacked that today
Atmosphere: 1
Food: 5
Service: 1
trell
GREAT EXPERIENCE! Very Fast.
Doug Pickle
Always a friendly staff willing to accommodate, freshly prepared food and clean deli!
Atmosphere: 5
Food: 5
Service: 5
Marie Ross
Visited on June 10, 2025, approx. 4:10PM. Terrible customer service. The young Black female employee was extremely rude just because I needed to order multiple sandwiches, including tuna. She got visibly upset, said she didnāt need the job, didnāt care, and refused to make my order. Then walked out. Patel (owner), please review your cameras. This behavior is completely unacceptable and unprofessional. I will not be returning to this location. I rather go next door to Chick-fil-A due to their amazing customer service.
Service: 1
Michelle Anderson
Just stopped in on my way through town on Monday, June 9, 2025 and unfortunately had to walk out because of how rude the girl making the sandwiches was. I have NEVER in my life had such an awful experience! Will never return to this location. Do better!
Evening/night staff is great. Day/lunch staff good but inconsistent. Overall, one of the best locations.
Atmosphere: 4
Food: 4
Service: 4
Jakiyah Faulk
Ordered a Black Forest ham and requested bacon added and the guy just completely left out the ham and gave me like 6 slices of bacon?? Wouldāve said something at the store but you arenāt able to really see when theyāre making the sandwich anymore. Nice black woman with glasses that rang me up made the experience a little better.
Gabe Thibeaux
Rude employees and manager.
Atmosphere: 1
Food: 1
Service: 1
madison Nunya
Yall if yall see an elderly lady working WALK THE OTHER WAY!!! She has not idea what sheās doing. I ordered online and she refused to make my food even though I showed and have proof of purchasing and it going through and she said was ā I canātā. She either needs to get trained and NEVER work alone or simply get FIRED. Also a lot of other people walked in and when they saw her immediately walked out. She must be notorious for messing everything up.
The food was amazing and delicious š good place for vegetarians
Atmosphere: 5
Food: 5
Service: 5
Disabled customer with service dog refused service and humiliated
I visited this Subway on November 14, 2025, around 11:30 a.m. with my fiancĆ©, my aunt, and my trained service dog. From the moment we walked in, the employee Brittney was hostile. She immediately told me my dog couldnāt be there, even after I said he is a service dog.
She accused me of trying to āget away withā something, demanded ātags or a collarā to prove he was a service dog (which is NOT required by law), talked over me when I tried to calmly explain the ADA rules, and then said she was calling the police.
Another employee stood behind the counter the entire time, watched this happen, and did absolutely nothing to step in, de-escalate, or correct her.
In the end, my family and I were refused service, humiliated, and forced to leave simply because I rely on a service dog. As a disabled person, this felt like blatant discrimination and a complete disregard for the Americans with Disabilities Act.
The only good part of this experience came AFTER I left, when I called another Subway and spoke with a manager named Mr. Warren, who was professional and helpful and told me how to report what happened. His behavior only highlighted how badly this particular store handled everything.
Subway corporate needs to pull the video from that day, retrain this location on service animal / ADA law, and make sure no other disabled customer is treated this way.
Atmosphere: 1
Service: 1
This place should be shut down and the man who got hair in my food, mumbled every word he said to me, and overcharged me on my food should have a required drug test.
Me and my wife went in for two sandwich combos the woman who made the first half was extremely nice however the man who made the second half got hair in our food. The drinks all tasted like blood for some reason and gave both me and my wife terrible stomach pains. The food was mediocre like it had been set out for a while but I cannot reiterate this enough THERE WAS HAIR IN MY SANDWICH š¤¢. I only gave 2 stars to atmosphere because at least the tables were clean. The woman's toilet was clogged according to my wife, the men's restroom was disgusting, and the drink station was horrid. If you need a place to eat, do not stop here, at this point just make your own sandwich it would be a much better experience.
Atmosphere: 2
Food: 1
Service: 1
It was the worst sandwich and drink I have ever gotten. Subway club, I asked for toasted it was cold I asked for mayo and the put ranch. The Pepsi that came out of the machine didn't taste like Pepsi. It had a very bad taste to it. It was almost like the never cleaned it.
Atmosphere: 1
Food: 1
Service: 1
Horrible service. Everybody was rude and seemed to be bothered except for the younger gentleman fixing my sandwich. Thanks to him ONLY, the female that works there caught a attitude when she seen my phone to my ear (I was on hold btw so I was still able to order properly) I always tip but I happily pressed skip today. Been here multiple times before and never had an issue always was greeted and treated nicely except for today. Iām big on good service & they lacked that today
Atmosphere: 1
Food: 5
Service: 1
GREAT EXPERIENCE! Very Fast.
Always a friendly staff willing to accommodate, freshly prepared food and clean deli!
Atmosphere: 5
Food: 5
Service: 5
Visited on June 10, 2025, approx. 4:10PM. Terrible customer service. The young Black female employee was extremely rude just because I needed to order multiple sandwiches, including tuna. She got visibly upset, said she didnāt need the job, didnāt care, and refused to make my order. Then walked out.
Patel (owner), please review your cameras. This behavior is completely unacceptable and unprofessional. I will not be returning to this location. I rather go next door to Chick-fil-A due to their amazing customer service.
Service: 1
Just stopped in on my way through town on Monday, June 9, 2025 and unfortunately had to walk out because of how rude the girl making the sandwiches was. I have NEVER in my life had such an awful experience! Will never return to this location. Do better!
Service: 1
Great subway for a road trip stop. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Evening/night staff is great. Day/lunch staff good but inconsistent. Overall, one of the best locations.
Atmosphere: 4
Food: 4
Service: 4
Ordered a Black Forest ham and requested bacon added and the guy just completely left out the ham and gave me like 6 slices of bacon?? Wouldāve said something at the store but you arenāt able to really see when theyāre making the sandwich anymore. Nice black woman with glasses that rang me up made the experience a little better.
Rude employees and manager.
Atmosphere: 1
Food: 1
Service: 1
Yall if yall see an elderly lady working WALK THE OTHER WAY!!! She has not idea what sheās doing. I ordered online and she refused to make my food even though I showed and have proof of purchasing and it going through and she said was ā I canātā. She either needs to get trained and NEVER work alone or simply get FIRED. Also a lot of other people walked in and when they saw her immediately walked out. She must be notorious for messing everything up.
Atmosphere: 1
Food: 3
Service: 1
Cashier was Very
Atmosphere: 2
Food: 3
Service: 1
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