I ordered 5 of the 8 piece boneless wings. I order of cheese sticks. I got them all together in two big containers instead of individual orders in their own containers. There cheese sticks barely had cheese them. The Parmesan cheese looked like greasy butter and not even like the sauce. I don’t know what that was but they need to do better. This is ridiculous. I wouldn’t recommend this Pizza Hut.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Create Your Own Pizza
ren veal
There pizza lately has been trash and it was making me sick
Dennis Hitt
Arrived late before closing and the staff were amazingly nice and very friendly.
Atmosphere: 5
Food: 5
Service: 5
Alexis Grae
This pizza made me sad.
Byron Owens
Worst Pizza Hut to go to. Placed my order online multiple times, when get there they always say they never receive my order and they are unorganized and do not do their job
Angelika Salazar
Placed an order Friday for a pizza delivery and waited about 1.5 hours. I figured something must be wrong or they were insanely busy. I head down to the store and find out that the dasher assigned as a third party to deliver our food stole mine and another customer’s order. Despite the circumstances, the manager and staff were incredibly kind, apologetic, and worked diligently to get our dinner fast before waiting much longer. Although it was of no fault on their end, I sincerely appreciate their transparency and means to try to rectify and make the experience pleasant. Great work y’all!
Atmosphere: 5
Food: 5
Service: 5
Sierra Barnes
undercooked my pizza and it made me sick
Atmosphere: 1
Food: 1
Service: 1
Monica Roy-White
The worst customer service and ineffective management that I've ever experienced. The shift manager had me waiting on a door dash order for over 30 minutes that he claims the store manager/ cashier had boxed up and delivered to my door dash customer.
What kind of manager leaves a new childish crew to fend for themselves? When I left there were about 7 frustrated and angry customers some of which had been waiting for over an hour for called in orders.
Atmosphere: 1
Food: 1
Service: 1
387izabelad
Ordered pizza online and then asked in store to add another one . Been charged different price as no one told me I have to order online for a deal if I knew I would just place another order on the app that takes 2 seconds . Long waiting time , pizza so thin you can barely even see anything on it . Wouldn’t recommend
Ever since they stared using door dash instead of delivery driver’s, I have to specifically request the use of a hot bag otherwise the pizza is delivered cold.
Food: 1
Service: 1
anthonybN5584SO
Pizza Hut has done it again. Tavern-Style Pizza Tonight, I tried Pizza Hut’s New Tavern-Style Pizza, and it exceeded my expectations and was one of the BEST pizzas I have ever tasted. I sat in the parking lot and ordered using the quick and easy Pizza Hut’s online ordering and found a deal for a large 5 – topping pizza for $12.99. My tavern style pizza was topped with barbeque sauce, pepperoni, Italian sausage, bacon, beef, onions, and smothered with extra cheese for an additional $2.00. Despite being a little busy with customers going in and out of the store either placing an order or picking an order up, my order was ready within 12 minutes. The pizza was freshly made, hot, and tasted very good. The crust was thin, had a good crunch, and held up extremely well considering all of toppings piled on top. The barbeque sauce was sweet. The pizza was well portioned with the topping properly itemized / place to cover the entire pizza crust. All the toppings tasted fresh and good. I’ve had a thin crust and Brookly crust pizza from Domino’s, and they cannot compare to the tavern style pizza offered by Pizza Hut. Pizza Hut 4443 Nelson Rd Lake Charles
Alexander Johnson
The store was having supply chain issues due to the hurricane and flooding in Houston , but Miss Brandi was extremely helpful and was able to get some supplies from another store, made my order, and had it delivered to me. She was incredibly friendly and helpful along with all the crew there.
They did what they could with the circumstances that were out of their control and deserve to be treated with respect and kindness.
Atmosphere: 5
Food: 5
Service: 5
Angela Davidson
Used to order here all the time. Great manager and friendly staff. New manager must be awful!!! You wait up to 30 min AFTER the app says your order is ready. Happens after time.
Atmosphere: 3
Food: 4
Service: 3
Darion Thompson
Ms. Brandi is Awesome I had a problem with my order she called the next day to sort everything out please note she is doing the absolute best, with what she have patience is key.. please make sure you guys go to this location they are newly staffed but they are trying there best. Make this location excell
Good pizza great atmosphere
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pizza Hut, Marinara, Cheese Sticks, Boneless Wings
I ordered 5 of the 8 piece boneless wings. I order of cheese sticks. I got them all together in two big containers instead of individual orders in their own containers. There cheese sticks barely had cheese them. The Parmesan cheese looked like greasy butter and not even like the sauce. I don’t know what that was but they need to do better. This is ridiculous. I wouldn’t recommend this Pizza Hut.
Atmosphere: 3
Food: 1
Service: 1
Recommended dishes: Create Your Own Pizza
There pizza lately has been trash and it was making me sick
Arrived late before closing and the staff were amazingly nice and very friendly.
Atmosphere: 5
Food: 5
Service: 5
This pizza made me sad.
Worst Pizza Hut to go to. Placed my order online multiple times, when get there they always say they never receive my order and they are unorganized and do not do their job
Placed an order Friday for a pizza delivery and waited about 1.5 hours. I figured something must be wrong or they were insanely busy. I head down to the store and find out that the dasher assigned as a third party to deliver our food stole mine and another customer’s order. Despite the circumstances, the manager and staff were incredibly kind, apologetic, and worked diligently to get our dinner fast before waiting much longer. Although it was of no fault on their end, I sincerely appreciate their transparency and means to try to rectify and make the experience pleasant. Great work y’all!
Atmosphere: 5
Food: 5
Service: 5
undercooked my pizza and it made me sick
Atmosphere: 1
Food: 1
Service: 1
The worst customer service and ineffective management that I've ever experienced. The shift manager had me waiting on a door dash order for over 30 minutes that he claims the store manager/ cashier had boxed up and delivered to my door dash customer.
What kind of manager leaves a new childish crew to fend for themselves? When I left there were about 7 frustrated and angry customers some of which had been waiting for over an hour for called in orders.
Atmosphere: 1
Food: 1
Service: 1
Ordered pizza online and then asked in store to add another one . Been charged different price as no one told me I have to order online for a deal if I knew I would just place another order on the app that takes 2 seconds . Long waiting time , pizza so thin you can barely even see anything on it . Wouldn’t recommend
Restaurantji Recommends
Ever since they stared using door dash instead of delivery driver’s, I have to specifically request the use of a hot bag otherwise the pizza is delivered cold.
Food: 1
Service: 1
Pizza Hut has done it again. Tavern-Style Pizza Tonight, I tried Pizza Hut’s New Tavern-Style Pizza, and it exceeded my expectations and was one of the BEST pizzas I have ever tasted. I sat in the parking lot and ordered using the quick and easy Pizza Hut’s online ordering and found a deal for a large 5 – topping pizza for $12.99. My tavern style pizza was topped with barbeque sauce, pepperoni, Italian sausage, bacon, beef, onions, and smothered with extra cheese for an additional $2.00. Despite being a little busy with customers going in and out of the store either placing an order or picking an order up, my order was ready within 12 minutes. The pizza was freshly made, hot, and tasted very good. The crust was thin, had a good crunch, and held up extremely well considering all of toppings piled on top. The barbeque sauce was sweet. The pizza was well portioned with the topping properly itemized / place to cover the entire pizza crust. All the toppings tasted fresh and good. I’ve had a thin crust and Brookly crust pizza from Domino’s, and they cannot compare to the tavern style pizza offered by Pizza Hut. Pizza Hut 4443 Nelson Rd Lake Charles
The store was having supply chain issues due to the hurricane and flooding in Houston , but Miss Brandi was extremely helpful and was able to get some supplies from another store, made my order, and had it delivered to me. She was incredibly friendly and helpful along with all the crew there.
They did what they could with the circumstances that were out of their control and deserve to be treated with respect and kindness.
Atmosphere: 5
Food: 5
Service: 5
Used to order here all the time. Great manager and friendly staff. New manager must be awful!!! You wait up to 30 min AFTER the app says your order is ready. Happens after time.
Atmosphere: 3
Food: 4
Service: 3
Ms. Brandi is Awesome I had a problem with my order she called the next day to sort everything out please note she is doing the absolute best, with what she have patience is key.. please make sure you guys go to this location they are newly staffed but they are trying there best. Make this location excell
Atmosphere: 4
Food: 2
Service: 5
Recommended dishes: Pizza Hut
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