Popeyes Louisiana Kitchen

Popeyes on Prien Lake Rd, YOU SUCK! Just waited 35 minutes for a 10 piece. A 10 PIECE! No one in front of me. 25 minutes in, they come out and tell me there was another big order in front of me (as if a 10 piece is a big order). I motioned to where no one was in front of me. They said it was a mobile order. Meanwhile, everyone behind me is driving up, getting their food and leaving. All you do is make and sell chicken. That is literally your only job. There could be 5 orders in front of me, and it shouldn’t take 35 minutes at a “Fast Food” place.

Gotta be one of the worst ran Popeyes in swla. The people that work there are so angry and hate being there, it'd actually wild anyone would hire or keep someone like that. Says a lot about the leadership. Which is none

Atmosphere: 1

Food: 1

Service: 1

Shauna is the most pleasant and helpful customer service I have ever received. She made my day as she patiently waited on customer with care. POPEYES is lucky to have her!!!

Atmosphere: 5

Food: 5

Service: 5

Ordered online! I pulled up to window and was immediately told to pull up they were working on my order. I waited for an hour when someone yelled out the window and asked if I got my oder yet. I responded no and they said they were working on it now. 20 minutes later someone comes out with my food. She is apologizing and kept repeating how she gave me extra food due to me waiting so long. She then ask if I have my drinks. I say no and she ask if I can get down and get them because they are short handed. No problem I got down and grabbed them. The lady inside told the worker who brought my food " you better hook her up with extra food" and the lady said oh I already did. Although it was kinda ridiculous to wait 1.5 hours for drive thru food at this point I was cool calm and collective cause I wasn't in a hurry. I get home open the bag and start sorting out everyones food. We might have gotten some extra food in the bag but there was nothing in that bag that we ordered. Normally it's whatever but when my 4 year old wants "chicken with a bone" and I spend $14 on her some chicken with a bone I expect to get it but instead all I got was a bunch of spicy tenders that none of my children could even eat could eat and a bunch of sides. Didn't even get the dips we ordered to us the dips we ordered. Only thing they got correct was drinks and the drinks were so watered down by the time I got them that they went in the trash. Back when we could have fed our entire family for $20 this might not have been such a big deal but when I'm paying damn near $20 for one meal I expect to get that meal. Throwing away $20 is alot different then throwing away $5. If yall want to charge those kinda prices yall need to make damn sure people are getting what they paid for.

Atmosphere: 1

Food: 1

Service: 1

Taste!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Coleslaw

They take too long and there is no one in line waiting at the drive-thru
I think they should improve that or put capable people in charge.

Atmosphere: 1

Food: 4

Service: 1

Terrible waited 40 minutes for 4 pieces of chicken

Atmosphere: 1

Food: 1

Service: 1

No chicken and no biscuits. Had to wait 25 minutes for order.
One girl waiting on customers inside and getting orders together. Kitchen help having personal conversations and not watching what needed to be replaced that’s why there’s no chicken Spicey or mild and no biscuits available.
The containers of side have gotten smaller and then they were not even filled half way.

Atmosphere: 1

Food: 2

Service: 2

Best chicken around

Would not let me order what I wanted.

Atmosphere: 1

Food: 3

Service: 1

Went on a Friday at lunch, they were slammed. They informed me there would be a wait. Food came out fresh and staff was very friendly.

Service: 5

Worsr popeyes ever

Atmosphere: 3

Food: 1

Service: 2

I used the app to order so normally that ensures fast and accurate service except at this location. I’ve used this app several times at this location and they often have trouble delivering quality customer service either my other is wrong or they just take forever to deliver my food to the window.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Popeyes Strawberry Biscuits

I used the app to order so normally that ensures fast and accurate service except at this location. I’ve used this app several times at this location and they often have trouble delivering quality customer service either my other is wrong or they just take forever to deliver my food to the window.

Atmosphere: 2

Food: 3

Service: 2

Recommended dishes: Popeyes Strawberry Biscuits, Chicken Wings

I love Popeye's chicken. The portion sizes seemed to have gotten smaller, both the sizes of the pieces of chicken and the cup size on the sides.

Food: 3

Service: 3