I hate to have to report this because my family loves your tacos and we have been eating there for years. We recently moved back to Lake Charles LA from Austin TX. Saturday we ate at torchy's here in Lake Charles with my entire family for my daughter's bday. Yesterday, we wanted more, so we ordered delivery thru door dash. My daughter was the first to open her food; she ordered the grande burrito with chicken. A few bites in, she discovered an inch and a half of black wire. (photo in comments) Anyway, I immediately called the manager of the store asking her to identify the black wire. I told her I was calling because I was concerned and would like to know what the black wire is because my daughter had eaten a few bites of the burrito. I did not ask for or demand anything; I felt I was doing the right thing by calling so she could dump out the bins of food used to make the burrito and not serve pieces of wire to anyone else. Rather than apologize and promise to look into it, she just kept speaking over me to state over and over that the wire didn't come from the restaurant. I told her it was inside of the burrito that was perfectly wrapped in undisturbed foil; it definitely came from the restaurant. She got angry, still insisting it didn't come from there and hung up on me. She only apologized after I emailed torchy's and left a review with a photo of the wire on google on her store's google page. She lied in her "apology" call to me about how she behaved earlier, still didn't ask for a photo of the item or the item itself (I even told her someone could come pick it up, she didn't respond to this), and still offered no intention to figure out where the wire came from. Today when I copied the store on my email to the sanitation department in Louisiana, she responded acknowledging it was wire from the brush they use to clean the grill. She also lied saying she offered a refund; she did not. She never offered an apology nor a refund. In fact, she told me since it was a delivery order that if there was an issue with my order, I needed to contact door dash. Mind you, I didn't ask her for a refund. I asked her to find out where the wire came from which she continuously denied came from the store. In my opinion, the first thing she should have done is apologize and then assure me that they would investigate their bins of food before serving anyone else. She did none of these things. I think everyone should know about this. Thanks.
Joy Pitre
Food,drinks, and service were great and our Bartender Asia was awesome.
Absolutely love this place !! Especially the frozen margaritas and trailer park tacos 👏👏 and raven was amazing and very friendly thank you for letting us have a wonderful experience once again!!
Raven was very welcoming and friendly! Definitely will go again!!
Atmosphere: 5
Food: 5
Service: 5
Grechen LaCour
Delicious tacos and Hillbilly Queso! Samiyah checked us out and cleaned up our table. I noticed that she was very attentive to the needs of all of the guests. Great job, Shamiyah!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brushfire Tacos, Trailer Park
Drew Corbello
Drinks, and food were fast and fresh. Nice service always made sure I was okay.
Parking: Plenty of parking
Kid-friendliness: Kids are welcomed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Democrat Taco, Trailer Park Trashy, Ranch Hand Breakfast Taco
Trent Whitley
Samiyah was very helpful and kind, and we really enjoyed the experience and food.
Raven was awesome! She was so helpful and patient. It was our first time here and she explained everything in such a nice manner. Will definitely come back.
I hate to have to report this because my family loves your tacos and we have been eating there for years. We recently moved back to Lake Charles LA from Austin TX. Saturday we ate at torchy's here in Lake Charles with my entire family for my daughter's bday. Yesterday, we wanted more, so we ordered delivery thru door dash. My daughter was the first to open her food; she ordered the grande burrito with chicken. A few bites in, she discovered an inch and a half of black wire. (photo in comments) Anyway, I immediately called the manager of the store asking her to identify the black wire. I told her I was calling because I was concerned and would like to know what the black wire is because my daughter had eaten a few bites of the burrito. I did not ask for or demand anything; I felt I was doing the right thing by calling so she could dump out the bins of food used to make the burrito and not serve pieces of wire to anyone else. Rather than apologize and promise to look into it, she just kept speaking over me to state over and over that the wire didn't come from the restaurant. I told her it was inside of the burrito that was perfectly wrapped in undisturbed foil; it definitely came from the restaurant. She got angry, still insisting it didn't come from there and hung up on me. She only apologized after I emailed torchy's and left a review with a photo of the wire on google on her store's google page. She lied in her "apology" call to me about how she behaved earlier, still didn't ask for a photo of the item or the item itself (I even told her someone could come pick it up, she didn't respond to this), and still offered no intention to figure out where the wire came from. Today when I copied the store on my email to the sanitation department in Louisiana, she responded acknowledging it was wire from the brush they use to clean the grill. She also lied saying she offered a refund; she did not. She never offered an apology nor a refund. In fact, she told me since it was a delivery order that if there was an issue with my order, I needed to contact door dash. Mind you, I didn't ask her for a refund. I asked her to find out where the wire came from which she continuously denied came from the store. In my opinion, the first thing she should have done is apologize and then assure me that they would investigate their bins of food before serving anyone else. She did none of these things. I think everyone should know about this. Thanks.
Food,drinks, and service were great and our Bartender Asia was awesome.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brushfire Tacos, Fried Avocado
Great experience. Thanks Helena!
Atmosphere: 5
Food: 5
Service: 5
Lake Charles Torchys is awesome! Raven is so attentive with pick up orders
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Trailer Park
Raven was great!
The staff was slightly bland but sweet
Vegetarian options: Amazing care taken in kitchen to ensure separation from animal products.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crossroads, Cheese Dip
Such a great place to hang with friends - have a few drinks and yummy tacos!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Fajita
Samiyah was very sweet and made sure we were well taken care of!
Kid-friendliness: She even brought colors and a color sheet to us
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crossroads, Cheese Dip, Democrat
Yummy big portions, served by
Atmosphere: 4
Food: 4
Service: 5
Absolutely love this place !! Especially the frozen margaritas and trailer park tacos 👏👏 and raven was amazing and very friendly thank you for letting us have a wonderful experience once again!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Trailer Park
Restaurantji Recommends
Raven was very welcoming and friendly! Definitely will go again!!
Atmosphere: 5
Food: 5
Service: 5
Delicious tacos and Hillbilly Queso! Samiyah checked us out and cleaned up our table. I noticed that she was very attentive to the needs of all of the guests. Great job, Shamiyah!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Brushfire Tacos, Trailer Park
Drinks, and food were fast and fresh. Nice service always made sure I was okay.
Parking: Plenty of parking
Kid-friendliness: Kids are welcomed
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chips and Salsa, Democrat Taco, Trailer Park Trashy, Ranch Hand Breakfast Taco
Samiyah was very helpful and kind, and we really enjoyed the experience and food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Fajita, Chicken Fajita, Crossroads, Cheese Dip
Raven was awesome! She was so helpful and patient. It was our first time here and she explained everything in such a nice manner. Will definitely come back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Beef Fajita, Trailer Park
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