We stood in line for a little over an hour to even order, then another 30 minutes to get food so an hour and a half wait! Fries were rubbery and cold,
Atmosphere: 1
Food: 1
Service: 1
Joy Davis
Service horrible. Had to pull up to wait on nuggets. Had 3 orders off nuggets 2 orders cold and one order hot and fresh. 1 of the orders was mixed spicy with regular trying to finish it off instead of putting all fresh nuggests, also the fries was cold. But waited over 10 mins to get food. Couldn't even give me the right sauce that I asked for.
Food: 2
Service: 1
Nathaniel
they made me wait for a cold chicken sandwich
Atmosphere: 1
Food: 1
Service: 1
Bill
Didn't put salad dressing nor fork in bag with salad
Food: 3
Service: 1
Shakiro Sewell
Horrible Gabe me cold 20 piece nuggets said I had to buy two ten piece to make 20 so I did with a shake and it was cold
Atmosphere: 1
Food: 1
Service: 1
Eliot Kerlin
I ordered on the mobile app I am leaving a review from my husband‘s account because I’m really that pissed off. I ordered it on the mobile app for drive-through pick up like I usually do because I am pregnant and huge. I just wanna go ahead and get food at the window and go on about my day. Not only do I get to the drive-through And I’m told to come inside to pick up my order even though it instruct me to go through the drive-through per their GM, I go walk around on the Sidewalk and doors are locked. So I go wobble my big self back and get back in my car, And go through the drive-through again just to find out that the entrance is in the middle of the drive-through and even though my app says pick up in drive through their GM said it doesn’t matter they can’t hand me my order through the window, which is CRAZY bcuz I am not Uber eats or doordyas I’m a mobile app paying customer instructed to go pick up at the drive thru window. So now I gotta wait for the car in front of me to get out of my way so I can go again and wobble through the middle of the drive-through and not get ran over to go inside and get my order. Walk up to the counter I’m not there fixing food. They don’t say maam hold on. They don’t say I’ll be right with you. They were just talking to each other and working. So I go and start checking our orders to find out which one is mine and find out that one of them is mine and there’s only one drink when I ordered four meals. I let them know. I’m missing three drinks and strawberry lemonade is ready. I have to make the other three drinks from my order that should’ve been made. I Go ahead to the drink area, make my drinks and have ants crawling all around my cups and then as I’m on my way out I get a drink carrier and leave. I’m annoyed bcuz I just got back from church standing n singing n clapping n my pregnant self is tired and I have to play ring around the Wendy’s to find the entrance with dry customer service. And I’m writing to corporate bcuz after working two hospitality jobs, there’s no way this service is good and then didn’t even have all my silverware for my bbq nuggets. I’m really annoyed as I love Wendy’s but I’m definitely going to let corporate know they have some kitchen and service issues that need to be explored.
Atmosphere: 1
Food: 1
Service: 1
Monica Hughes
My family and I stopped here while traveling. The food was thrown together, cold and the lift was wrong after waiting 10 minutes. It then took another 30 minutes just to get a refund because the "mgr" didn't know how to process the refund. Absolutely ridiculous service.
Atmosphere: 1
Food: 1
Service: 1
John George
Horrible
Keith Thomas
The absolute best in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Jose Valentin
If this is the one downtown, is hidden but the welcoming feeling of being downtown Lake Charles & presence of the historical areas even the now demolished Capital One building. This Wendy’s has very positive workers and always polite and helpful!
The store was dirty. We had to clean a table so we could eat
Atmosphere: 1
Food: 4
Service: 3
Kristin Vincent
This was the last Wendys in Lake Charles that I thought actually cared. Had to pull up because they had to cook my spicy chicken sandwich. After several minutes of waiting for our order and getting home, open it to find it was dressed like a burger with cheese, pickles, ketchup and mustard. Totally not even edible. I mean, take a look at the picture! I tried to call 3 times and the phone just rang.
Food: 1
Service: 1
Grace LaGrone
I’ve been coming to Lake Charles ever since I was a little girl and now I live here but I have ALWAYS called this Wendy’s “the bad Wendy’s”. I ordered food but it took 45 mins for them to make 2 crispy chicken sandwiches… TWO!! I canceled the order because that was ridiculous. They need new staff and new management or just shut the whole place down because I think this town would be better off without that Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Carmen Johnson
Was not impressed with the food
Atmosphere: 2
Food: 3
Service: 4
Dane
Their food is okay, but they'll make you wait in line for 15 minutes to ask them to unlock the bathroom.
We stood in line for a little over an hour to even order, then another 30 minutes to get food so an hour and a half wait! Fries were rubbery and cold,
Atmosphere: 1
Food: 1
Service: 1
Service horrible. Had to pull up to wait on nuggets. Had 3 orders off nuggets 2 orders cold and one order hot and fresh. 1 of the orders was mixed spicy with regular trying to finish it off instead of putting all fresh nuggests, also the fries was cold. But waited over 10 mins to get food. Couldn't even give me the right sauce that I asked for.
Food: 2
Service: 1
they made me wait for a cold chicken sandwich
Atmosphere: 1
Food: 1
Service: 1
Didn't put salad dressing nor fork in bag with salad
Food: 3
Service: 1
Horrible Gabe me cold 20 piece nuggets said I had to buy two ten piece to make 20 so I did with a shake and it was cold
Atmosphere: 1
Food: 1
Service: 1
I ordered on the mobile app I am leaving a review from my husband‘s account because I’m really that pissed off. I ordered it on the mobile app for drive-through pick up like I usually do because I am pregnant and huge. I just wanna go ahead and get food at the window and go on about my day. Not only do I get to the drive-through And I’m told to come inside to pick up my order even though it instruct me to go through the drive-through per their GM, I go walk around on the Sidewalk and doors are locked. So I go wobble my big self back and get back in my car, And go through the drive-through again just to find out that the entrance is in the middle of the drive-through and even though my app says pick up in drive through their GM said it doesn’t matter they can’t hand me my order through the window, which is CRAZY bcuz I am not Uber eats or doordyas I’m a mobile app paying customer instructed to go pick up at the drive thru window. So now I gotta wait for the car in front of me to get out of my way so I can go again and wobble through the middle of the drive-through and not get ran over to go inside and get my order. Walk up to the counter I’m not there fixing food. They don’t say maam hold on. They don’t say I’ll be right with you. They were just talking to each other and working. So I go and start checking our orders to find out which one is mine and find out that one of them is mine and there’s only one drink when I ordered four meals. I let them know. I’m missing three drinks and strawberry lemonade is ready. I have to make the other three drinks from my order that should’ve been made. I Go ahead to the drink area, make my drinks and have ants crawling all around my cups and then as I’m on my way out I get a drink carrier and leave. I’m annoyed bcuz I just got back from church standing n singing n clapping n my pregnant self is tired and I have to play ring around the Wendy’s to find the entrance with dry customer service. And I’m writing to corporate bcuz after working two hospitality jobs, there’s no way this service is good and then didn’t even have all my silverware for my bbq nuggets. I’m really annoyed as I love Wendy’s but I’m definitely going to let corporate know they have some kitchen and service issues that need to be explored.
Atmosphere: 1
Food: 1
Service: 1
My family and I stopped here while traveling. The food was thrown together, cold and the lift was wrong after waiting 10 minutes. It then took another 30 minutes just to get a refund because the "mgr" didn't know how to process the refund. Absolutely ridiculous service.
Atmosphere: 1
Food: 1
Service: 1
Horrible
The absolute best in the area!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
If this is the one downtown, is hidden but the welcoming feeling of being downtown Lake Charles & presence of the historical areas even the now demolished Capital One building. This Wendy’s has very positive workers and always polite and helpful!
Parking: Right across from the Chase bank
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries
Restaurantji Recommends
The store was dirty. We had to clean a table so we could eat
Atmosphere: 1
Food: 4
Service: 3
This was the last Wendys in Lake Charles that I thought actually cared. Had to pull up because they had to cook my spicy chicken sandwich. After several minutes of waiting for our order and getting home, open it to find it was dressed like a burger with cheese, pickles, ketchup and mustard. Totally not even edible. I mean, take a look at the picture! I tried to call 3 times and the phone just rang.
Food: 1
Service: 1
I’ve been coming to Lake Charles ever since I was a little girl and now I live here but I have ALWAYS called this Wendy’s “the bad Wendy’s”. I ordered food but it took 45 mins for them to make 2 crispy chicken sandwiches… TWO!! I canceled the order because that was ridiculous. They need new staff and new management or just shut the whole place down because I think this town would be better off without that Wendy’s.
Atmosphere: 1
Food: 1
Service: 1
Was not impressed with the food
Atmosphere: 2
Food: 3
Service: 4
Their food is okay, but they'll make you wait in line for 15 minutes to ask them to unlock the bathroom.
Atmosphere: 3
Food: 3
Service: 1
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