Great American Cookies

A great big THANK YOU to Heather at Great American Cookie Lakeside Mall for decorating the cutest PREGNANT GIRL Cookie Cake and to the BAKE team at Lakeside for preparing the most delicious m&m Cookie Cake!!! You guys are the very BEST!!! Thank you for making my daughter's birthdays over the last 32 years so very special!!! Regardless of age, she always requests YOUR Cookie Cake!!! Thanks for being such a wonderful part of our family celebrations!!!⭐️⭐️⭐️⭐️⭐️⭐️

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake Cookie

I was charged a $0.45 "commodity charge" that I did not see and was not told about until after seeing my receipt. The cashier could not explain what this charge was and would not refund it. Please tell me what this "commodity charge" is.

Was starting to place an order online when I needed more clarification on something, so I decided to call the store that I was going to place the order with. The first person that answered the phone didn't seem to know what I needed, so she got someone named "Kelly". I asked my question and she responded "uh-huh" in a very condescending tone. I asked my second question and received the same condescending response. Needless to say, I said "thank you" and hung up. If I'm spending 50 bucks on a cookie cake, I don't need a side order of attitude to go with it. We are obviously going another route for the cake. I refuse to give my business or my money to someone who has no respect for anyone and treats them like they're idiots for needing further clarification on something. My college education was for the medical field, not cookie decorating. NEVER AGAIN.....

Service: 1

Nice staff!

Atmosphere: 5

Food: 5

Service: 5

Loved the cookie cake they made for my grandson’s birthday

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Birthday Cake Cookie

Nice staff!

Atmosphere: 5

Food: 5

Service: 5

Customer service is terrible and employees are rude. How is it that a person working at a cookie cake place can be as rude as I have experienced is baffling. It’s cookie cake ffs.

Atmosphere: 2

Food: 4

Service: 1

Ppl are lazy. Bearly looking at you and keep taking to each other while there is a line. They said. “Business different when the boss is there” and he/she is not there i

Atmosphere: 1

Food: 1

Service: 1

I had the displeasure of ordering my daughter’s 13th birthday cake from here. I got the number 13. It was so darn small I had to go to a local grocery store for cupcakes. Don’t get me started on the fact it wasn’t ready when I arrived and had to walk the mall to wait on it. Then it looked like it was rush. So very upset with the whole situation.10/27/2023Spoke with corporate and the situation was rectified.

Atmosphere: 3

Food: 1

Service: 3

Absolutely loved the turn out of this cake, the employees at this store were so nice and made sure they got all of the details right with this one. I will definitely use them again.

The Cake decoration here is TOP NOTCH!!! GIVE THOSE FOLKS A RAISE!!

Bad cookies that are overpriced. Cookies were about 2-3 dollars a piece. They're undercooked and just mediocre.You would do better going to the whole foods bakery department.

Not sure what these people are talking about. I ordered a cake online for my 50th birthday last year. It was ready when I picked it up and was the way I ordered it. I don't tip and never had a problem with that. And the employees aren't really rude but not overly friendly either. I can understand that though since they have to put up with some very rude customers. And the space they have to work in is very small and cramped. I couldn't work in that type of environment. Kudos to those who are trying.

Love their cookies.

Bad customer service