I had a terrible experience at this McDonald’s today. Pulled up to the drive-thru, the employee said, “Order when you’re ready.” As soon as we actually started ordering, she cut us off and repeated, “Order when you’re ready,” but with an attitude like we were moving too slow.
We asked for an apple pie and a hot chocolate, and instead of just taking the order, she snapped, “What size?” in the rudest tone like we were bothering her. The attitude in her voice was completely unnecessary.
Then, when we continued the order, she rushed us again with an annoyed “Anything else?” And when we said yes, she snapped, “Well speak up, because I can’t hear you.” The tone, the attitude, and the way she spoke to us were completely unacceptable.
She was rushing us, interrupting us, and talking to us like we were a problem instead of paying customers. This was hands-down one of the worst customer service experiences I’ve had at any McDonald’s.
Management needs to address this immediately because this kind of behavior will drive customers away. Extremely disappointing.
Atmosphere: 1
Service: 1
Brandy Dupuy
Went through the drive thru and I ordered two spicy chicken sandwiches, they gave me the wrong order. So I went inside to get my right order. I assume the lady that I spoke to was a manager. Needless to say say she was extremely rude, I was supposed to get money back because they overcharged me for my order and she didn’t even give me my money owed. This is extremely frustrating, having people that don’t like people, working in customer service.
Atmosphere: 1
Food: 1
Service: 1
Troy Chatelain
Whoever worked drive up taking morning orders on 11/10/25 is the rudest POS ever
Atmosphere: 3
Food: 3
angela boyles
Stopped here at 10:45 PM Went inside and was very welcomed even though it was close to closing time in the dining room. Manager was amazing!
Atmosphere: 5
Food: 5
Service: 5
Ya'Shan Randle
I had to wait for my food which is fine but my frappe was already made so it was like chocolate milk and no syrup for my big breakfast I AM PISSED!!!!!!
Danny McGovern
Occasional long lines... But a lady by the name of Treme makes the morning nice.
Adam Relayson
Sunday, October 12, 2025.
Got here at 10am. Ordered food through the app. Chose table service since it was available. My food was finally ready —half assed thrown together—- at 10:30. They did not bring the food to the table, just yelled the order number once and walked away. The only reason I knew my food was ready was because I got up and walked over when I saw that a man who had arrived 15 minutes after I had was getting his food. I saw they were preparing my order and sat back down. Then she called my number. I was paying attention, since I kind of expected that. I went over and complained. I was polite, if agitated. I told her I understood that they were busy (though I noticed the drive thru line was constantly moving) but why was someone who arrived well after me getting served before me? She just stared rudely at me until I walked away. As I did, I could hear her grumbling about me. Look, I don’t expect much from a McDonalds. The table service isn’t even necessary. But it should not take half an hour to get a big breakfast and a Diet Coke. And the orders should not be filled at random. I understand prioritizing drive thru, but there must have been two dozen drive thru orders processed before mine. And who knows how many other customers in store? It’s ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Brian
Waited in line for 30 minutes to have my food just thrown in the bag . Every lunch employee needs to be reevaluated. Horrible service
Atmosphere: 1
Food: 1
Service: 1
yvvngastro
Shenita was an amazing worker she really loves what she does and i could feel that from her attitude !! I will def come back here just to get great service like this again because you don't find that often ! Thank you Shenita !
Atmosphere: 5
Food: 5
Service: 5
Rileigh Robert
Super clean and the staff was so nice and went out of their way to help us. Best McDonalds I’ve ever been to.
Came here with my friend after grabbing something in the area wanting something cheap to eat. Staff was extremely friendly food was good, atmosphere was nice. Best Mc Donald's I've been to in my life.
Atmosphere: 5
Food: 5
Service: 5
MaKrae Jones
Pretty sure this is the best McDonald’s I’ve ever been to!! The lady at the drive thru window was so nice and friendly! Our order was right the first time 😉
Atmosphere: 5
Food: 5
Service: 5
Zoe Santos
Thank yall for the food it is good god bless yalll
Atmosphere: 5
Food: 5
Service: 5
Pam Carcich
I I visited McDonald’s restaurant number 3194 on the corner of Severn Avenue and West Esplanade on June 19, 3025. I actually went in there on my way to a doctors appointment. I ordered from the kiosk which I thought would be the shortest way for me to get my food. After 30 minutes of waiting, people were getting their food who just walked into the place. I noticed that my order number was not appearing on the screen. The gentleman at the counter told me he had to take my receipt so he could fill the order waited another 15 minutes and I had to leave so I went to the counter and asked for my receipt back I didn’t have time for them to refund me my money so I left. I called the number on the receipt. And left the information for someone to call me back. The voicemail box was full, so it asked for my name and phone number and someone will get back to me. I left that same message for several days and no one ever called me back. So needless to say. I’m out of the $18.93, charged to my credit card. I will never get food from them again very poor customer service.
John B Barrett
I usually stop at this location whenever I am in the area, because of the service and the food being served quickly. It's always very clean. This morning was quite different, I stepped inline to order and was greeted by a young man who was very polite. I ordered a Burrito meal and did not realize that this would be a problem. The employee seemed confused because of his lack of training. First he was going to charge me for a single burrito and I advised him I wanted the meal. I asked him twice to ask his supervisor to come over to assist. He went into the back twice and returned by himself. I guess the supervisor was too busy to come out front. Eventually one of his co-workers stepped over and showed him which buttons to use when entering a meal. Finally, when I received the order the burritos were cold to the touch, probably just taken out of the cooler. I did not return to the counter because I figured it would be useless to ask for a supervisor for a 3rd time. I fault the supervisor for not training the employees. I urge the manager to turn this experience around and make this location a 5 star experience like it has been in the past.
I had a terrible experience at this McDonald’s today. Pulled up to the drive-thru, the employee said, “Order when you’re ready.” As soon as we actually started ordering, she cut us off and repeated, “Order when you’re ready,” but with an attitude like we were moving too slow.
We asked for an apple pie and a hot chocolate, and instead of just taking the order, she snapped, “What size?” in the rudest tone like we were bothering her. The attitude in her voice was completely unnecessary.
Then, when we continued the order, she rushed us again with an annoyed “Anything else?” And when we said yes, she snapped, “Well speak up, because I can’t hear you.” The tone, the attitude, and the way she spoke to us were completely unacceptable.
She was rushing us, interrupting us, and talking to us like we were a problem instead of paying customers. This was hands-down one of the worst customer service experiences I’ve had at any McDonald’s.
Management needs to address this immediately because this kind of behavior will drive customers away. Extremely disappointing.
Atmosphere: 1
Service: 1
Went through the drive thru and I ordered two spicy chicken sandwiches, they gave me the wrong order. So I went inside to get my right order. I assume the lady that I spoke to was a manager. Needless to say say she was extremely rude, I was supposed to get money back because they overcharged me for my order and she didn’t even give me my money owed. This is extremely frustrating, having people that don’t like people, working in customer service.
Atmosphere: 1
Food: 1
Service: 1
Whoever worked drive up taking morning orders on 11/10/25 is the rudest POS ever
Atmosphere: 3
Food: 3
Stopped here at 10:45 PM
Went inside and was very welcomed even though it was close to closing time in the dining room. Manager was amazing!
Atmosphere: 5
Food: 5
Service: 5
I had to wait for my food which is fine but my frappe was already made so it was like chocolate milk and no syrup for my big breakfast I AM PISSED!!!!!!
Occasional long lines... But a lady by the name of Treme makes the morning nice.
Sunday, October 12, 2025.
Got here at 10am. Ordered food through the app. Chose table service since it was available. My food was finally ready —half assed thrown together—- at 10:30. They did not bring the food to the table, just yelled the order number once and walked away. The only reason I knew my food was ready was because I got up and walked over when I saw that a man who had arrived 15 minutes after I had was getting his food. I saw they were preparing my order and sat back down. Then she called my number. I was paying attention, since I kind of expected that. I went over and complained. I was polite, if agitated. I told her I understood that they were busy (though I noticed the drive thru line was constantly moving) but why was someone who arrived well after me getting served before me? She just stared rudely at me until I walked away. As I did, I could hear her grumbling about me. Look, I don’t expect much from a McDonalds. The table service isn’t even necessary. But it should not take half an hour to get a big breakfast and a Diet Coke. And the orders should not be filled at random. I understand prioritizing drive thru, but there must have been two dozen drive thru orders processed before mine. And who knows how many other customers in store? It’s ridiculous.
Atmosphere: 3
Food: 4
Service: 1
Waited in line for 30 minutes to have my food just thrown in the bag . Every lunch employee needs to be reevaluated. Horrible service
Atmosphere: 1
Food: 1
Service: 1
Shenita was an amazing worker she really loves what she does and i could feel that from her attitude !! I will def come back here just to get great service like this again because you don't find that often ! Thank you Shenita !
Atmosphere: 5
Food: 5
Service: 5
Super clean and the staff was so nice and went out of their way to help us. Best McDonalds I’ve ever been to.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Came here with my friend after grabbing something in the area wanting something cheap to eat. Staff was extremely friendly food was good, atmosphere was nice. Best Mc Donald's I've been to in my life.
Atmosphere: 5
Food: 5
Service: 5
Pretty sure this is the best McDonald’s I’ve ever been to!! The lady at the drive thru window was so nice and friendly! Our order was right the first time 😉
Atmosphere: 5
Food: 5
Service: 5
Thank yall for the food it is good god bless yalll
Atmosphere: 5
Food: 5
Service: 5
I I visited McDonald’s restaurant number 3194 on the corner of Severn Avenue and West Esplanade on June 19, 3025. I actually went in there on my way to a doctors appointment. I ordered from the kiosk which I thought would be the shortest way for me to get my food. After 30 minutes of waiting, people were getting their food who just walked into the place. I noticed that my order number was not appearing on the screen. The gentleman at the counter told me he had to take my receipt so he could fill the order waited another 15 minutes and I had to leave so I went to the counter and asked for my receipt back I didn’t have time for them to refund me my money so I left. I called the number on the receipt. And left the information for someone to call me back. The voicemail box was full, so it asked for my name and phone number and someone will get back to me. I left that same message for several days and no one ever called me back. So needless to say. I’m out of the $18.93, charged to my credit card. I will never get food from them again very poor customer service.
I usually stop at this location whenever I am in the area, because of the service and the food being served quickly. It's always very clean.
This morning was quite different, I stepped inline to order and was greeted by a young man who was very polite. I ordered a Burrito meal and did not realize that this would be a problem. The employee seemed confused because of his lack of training.
First he was going to charge me for a single burrito and I advised him I wanted the meal. I asked him twice to ask his supervisor to come over to assist. He went into the back twice and returned by himself. I guess the supervisor was too busy to come out front.
Eventually one of his co-workers stepped over and showed him which buttons to use when entering a meal.
Finally, when I received the order the burritos were cold to the touch, probably just taken out of the cooler. I did not return to the counter because I figured it would be useless to ask for a supervisor for a 3rd time.
I fault the supervisor for not training the employees.
I urge the manager to turn this experience around and make this location a 5 star experience like it has been in the past.
Atmosphere: 4
Food: 1
Service: 3
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