I drove through the drive-through, which has a system where an AI person interacts with you. The AI person froze on me, so I drove away and waited in line for 15 minutes before arriving at the window. When I explained the situation to the worker, he rudely told me to turn around and did not assist me.
Atmosphere: 1
Food: 1
Service: 1
Xykia Sterling
I’m seeing that I’m not the only one who has experienced terrible customer service at this location. I DoorDash and was alerted to go to Tacobell. When I pulled up I noticed there was no line in drive through and no one inside. At this point the time is 10:29 so I assumed the lobby would be closed. I have been to many locations doing what I do. There is a pick up window at the majority of locations in the area or the drive through can be accessed if the lobby is closed. I chose to go through the drive through. Upon arrival I told the automated system whom I was picking up an order for. The young lady came to the speaker and said I would have to come inside so I’m like okay. There is one car ahead of me and it takes about 3 mins to complete his transaction. So I go around and park then proceed to approach the counter. There is a young man preparing food and a young lady at the window. I was never acknowledged as I tried to get either of their attention. I asked is the order ready while holding my screen to show that it is a DoorDash and I received a notification that the order is ready. I got ignored. The employees switched positions so I asked the young man if they were working on the order and why are they continuing to skip over this persons order and clear the drive through, when I was here first and my time, money and everything else is just as important as anyone else’s. There was another employee sitting in the back of the store with a head set talking to the guy. He made eye contact with me and started laughing. So at this point I’m pissed. They deliberately are not prioritizing the persons order that I have been patiently waiting on. So at this point I see orders keep going out to drive through and I even said out loud that I only took this order because I did not want to lower my acceptance rate and I would literally be delivering 2 miles away. No one tried to help me. The young man actually put his finger up as the universal sign to “wait a min” or “give him a moment” and wasn’t doing a damn thing but being messy and rude over the head set.Why tell delivery drivers to come in and not attempt to have the order prepared when they do come in. I stood there at least 11 mins. Long enough to ready every plaque and certificate on the wall. Mr. Barrow, manager, you have to do better. These youngsters you have working the night shift September 15th 2025 need to be fired. They must’ve thought I was a peer but I am very much old enough to be their mother. I was not rude and was very compliant and patient. Unfortunately I unassigned the order because it was never going to be made. It’s really sad and frustrating that they couldn’t work in the order of operations or at least give a time so I can relay to the customer.
foxeh blaze
One time they told me it would be a 25-minute wait on BEEF.. yes, the staple of 90% of the menu items. This time the chips tasted like they were fried in old oil and the taco's were cold. Do yourselves a favor and wait in line on Clearview.
Alyssa Wegman
DO NOT USE THEIR DRIVE THROUGH!! Honestly you should go to vets or bonnabel location regardless. The computer that we all have to talk to is annoying enough but at this location in particular, employees pretty much refuse to talk to customers. Whenever I’ve had a problem with the computer at another location, the person on the headset picks up and helps but no, not this location. They mess something up EVERYTIME I’ve been there. They up charged me for the donation thing even tho I said no, and they missed a whole meal. And when I went to ask for more sauce it was very obvious the lady at the window was aggravated to have to deal with customers. As someone who has worked in the restaurant industry and fast food itself, this place falls even further below the already low standards we hold fast food joints to. And these people are making $15 an hour just to literally be rude to customers. It’s been this way for years. They deserve to be shut down tbh.
Atmosphere: 1
Food: 3
Service: 1
Melissa Alleno
I just love this Taco Bell! My orders are always correct and the staff is amazing! They always go above and beyond
Atmosphere: 5
Food: 5
Service: 5
Samantha Schneider
Absolutely horrible service! DO NOT GET FOOD FROM HERE!
Sherry Parker
This is the Only Taco Bell I will go to in Metairie. The other ones the staff is rude and the food is dry dry and doesn't taste good. This is My Go To Taco Bell in Metairie. The staff here are always friendly which is the main reason I keep coming back! I will Not go back to the one on Clearview by Elmwood, the staff are Incredibly rude!
Atmosphere: 5
Food: 5
Service: 5
William Wilder
Spent 30$ in drive through and the food was definitely subpar. You know how you get that feeling after the fact of ugh.... I'm never doing that again. That's what it gave me for sure
Atmosphere: 2
Food: 1
Service: 3
Dedrielle LaBee
I eat at the taco bell on Airline. My order is always correct.
Horrible customer service employees are rude and unprofessional disrespectful reporting this to corporate
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Crunchy Taco
kayla lassabe
Placed a mobile order, get to store, they said it isnt ready please pull around to doors. We proceed to sit here for an hour and they still hadn't started making our food and now we are being told the lobby is closed when we tried to walk in to check progress of food. Meanwhile people have been leaving drive thru left and right. When your short staffed i understand to a certain degree, i should not have had to wait an hour for my PAID MOBILE order after had being check in 15mins after i placed it.
Atmosphere: 1
Food: 1
Service: 1
Alexander Luther (Lex)
Horrible. Wouldn't take my order in drive thru before they closed. I thought businesses set close times for a reason. Says 3am, but should be updated to 230am if they're only doing DoorDash or UberEats after a certain time. McDonald's is my only other option.
Atmosphere: 1
Food: 1
Service: 1
Lamarcus Smith
1st the automatic machine annoyed everyone in the drive thru . 2nd been waiting at the window for 20 minutes for them to even bring the order ….3rd everyone need to fix there attitudes…….. Straight trash
I drove through the drive-through, which has a system where an AI person interacts with you. The AI person froze on me, so I drove away and waited in line for 15 minutes before arriving at the window. When I explained the situation to the worker, he rudely told me to turn around and did not assist me.
Atmosphere: 1
Food: 1
Service: 1
I’m seeing that I’m not the only one who has experienced terrible customer service at this location. I DoorDash and was alerted to go to Tacobell. When I pulled up I noticed there was no line in drive through and no one inside. At this point the time is 10:29 so I assumed the lobby would be closed. I have been to many locations doing what I do. There is a pick up window at the majority of locations in the area or the drive through can be accessed if the lobby is closed. I chose to go through the drive through. Upon arrival I told the automated system whom I was picking up an order for. The young lady came to the speaker and said I would have to come inside so I’m like okay. There is one car ahead of me and it takes about 3 mins to complete his transaction. So I go around and park then proceed to approach the counter. There is a young man preparing food and a young lady at the window. I was never acknowledged as I tried to get either of their attention. I asked is the order ready while holding my screen to show that it is a DoorDash and I received a notification that the order is ready. I got ignored. The employees switched positions so I asked the young man if they were working on the order and why are they continuing to skip over this persons order and clear the drive through, when I was here first and my time, money and everything else is just as important as anyone else’s. There was another employee sitting in the back of the store with a head set talking to the guy. He made eye contact with me and started laughing. So at this point I’m pissed. They deliberately are not prioritizing the persons order that I have been patiently waiting on. So at this point I see orders keep going out to drive through and I even said out loud that I only took this order because I did not want to lower my acceptance rate and I would literally be delivering 2 miles away. No one tried to help me. The young man actually put his finger up as the universal sign to “wait a min” or “give him a moment” and wasn’t doing a damn thing but being messy and rude over the head set.Why tell delivery drivers to come in and not attempt to have the order prepared when they do come in. I stood there at least 11 mins. Long enough to ready every plaque and certificate on the wall. Mr. Barrow, manager, you have to do better. These youngsters you have working the night shift September 15th 2025 need to be fired. They must’ve thought I was a peer but I am very much old enough to be their mother. I was not rude and was very compliant and patient. Unfortunately I unassigned the order because it was never going to be made. It’s really sad and frustrating that they couldn’t work in the order of operations or at least give a time so I can relay to the customer.
One time they told me it would be a 25-minute wait on BEEF.. yes, the staple of 90% of the menu items. This time the chips tasted like they were fried in old oil and the taco's were cold. Do yourselves a favor and wait in line on Clearview.
DO NOT USE THEIR DRIVE THROUGH!! Honestly you should go to vets or bonnabel location regardless. The computer that we all have to talk to is annoying enough but at this location in particular, employees pretty much refuse to talk to customers. Whenever I’ve had a problem with the computer at another location, the person on the headset picks up and helps but no, not this location. They mess something up EVERYTIME I’ve been there. They up charged me for the donation thing even tho I said no, and they missed a whole meal. And when I went to ask for more sauce it was very obvious the lady at the window was aggravated to have to deal with customers. As someone who has worked in the restaurant industry and fast food itself, this place falls even further below the already low standards we hold fast food joints to. And these people are making $15 an hour just to literally be rude to customers. It’s been this way for years. They deserve to be shut down tbh.
Atmosphere: 1
Food: 3
Service: 1
I just love this Taco Bell! My orders are always correct and the staff is amazing! They always go above and beyond
Atmosphere: 5
Food: 5
Service: 5
Absolutely horrible service! DO NOT GET FOOD FROM HERE!
This is the Only Taco Bell I will go to in Metairie. The other ones the staff is rude and the food is dry dry and doesn't taste good.
This is My Go To Taco Bell in Metairie.
The staff here are always friendly which is the main reason I keep coming back! I will Not go back to the one on Clearview by Elmwood, the staff are Incredibly rude!
Atmosphere: 5
Food: 5
Service: 5
Spent 30$ in drive through and the food was definitely subpar. You know how you get that feeling after the fact of ugh.... I'm never doing that again. That's what it gave me for sure
Atmosphere: 2
Food: 1
Service: 3
I eat at the taco bell on Airline. My order is always correct.
Food: 4
Service: 4
Refused to take my order
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Horrible customer service employees are rude and unprofessional disrespectful reporting this to corporate
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Crunchy Taco
Placed a mobile order, get to store, they said it isnt ready please pull around to doors. We proceed to sit here for an hour and they still hadn't started making our food and now we are being told the lobby is closed when we tried to walk in to check progress of food. Meanwhile people have been leaving drive thru left and right. When your short staffed i understand to a certain degree, i should not have had to wait an hour for my PAID MOBILE order after had being check in 15mins after i placed it.
Atmosphere: 1
Food: 1
Service: 1
Horrible. Wouldn't take my order in drive thru before they closed. I thought businesses set close times for a reason. Says 3am, but should be updated to 230am if they're only doing DoorDash or UberEats after a certain time. McDonald's is my only other option.
Atmosphere: 1
Food: 1
Service: 1
1st the automatic machine annoyed everyone in the drive thru . 2nd been waiting at the window for 20 minutes for them to even bring the order ….3rd everyone need to fix there attitudes…….. Straight trash
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Crunchy Taco, Nachos, Chipotle Chicken Loaded Griller
No one in line and waited more than 4 mins to order so we drove off. Great employees!
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