Drive through. Ordered coffee. Coffee not that great, but people were great
Atmosphere: 5
Food: 5
Service: 5
Patrick Booker
Not sure what happened, but the food served here lately is great! Keep up the good work đ
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Wendy's Hot & Crispy Fries
Ashley Meyer
We showed up 3 hours before close and they said they were short staffed and not taking ordersâŠ
Atmosphere: 1
Food: 1
Service: 1
Samuel murillo
Food was good and hot
Food: 4
Service: 4
Alyssa Carstairs
I never write reviews because nothing has ever been so good or bad that I've felt the need to, but this was truly the WORST experience I've had trying to literally just pick up food I already ordered. I ordered through doordash and saw the instructions said to go through the drive-through when inside the restaurant was closed so that's what I did. There were only 2 cars in front of me and I patiently waited to get up to the mic. I waited at the mic for a few minutes and no one greeted me, so I wasn't sure if someone was there or if it was necessary to wait in the first place since I already preordered on the app and was just picking up. I figured because I already ordered and paid I could just find out when I got up to the window. SILLY ME! Once I FINALLY got up to the window and stated that I was picking up a doordash order that was supposedly ready, the person in the window immediately caught an attitude with me and told me I had to go back around through the drive through AGAIN and wait for someone to come on the mic because there is only 2 of them working. I told her that I did wait at the mic already and my order was already ready and she refused to listen to me until I went back around. This doesn't seem very efficient in a situation where you're supposedly short staffed? I was not trying to break the rules I was just genuinely confused since I waited so long and knew that I didn't need to order in person. There is also not a single other person in the drive-through (gee, I wonder why that could be?!) so this is just genuinely an absurd request, BUT I was trying to be understanding of her situation. I understand that being understaffed can be tough, so I humor her and go around for a second time since she wants to play it that way. I get to the mic and it's the woman I just spoke to at the window and she asks me what I want. I then informed her that I already ordered and was simply just trying to pick up my food. THEN she tells me she doesn't have my order and tries to tell me that I'm at the wrong location (I was not) and that I had ordered from the other Veterans location. She asks for the restaurant's address on my app and I tell her it's showing this location on Veterans and Carrolton(the cross street) and she says no this is the one on Veterans...Like yeah girl that's what I just said. So I go back and forth with her until I just give up and put my order in with her to finally end my suffering. Not only did she pull her little stunt, but she also lost my order/never put it in in the first place and then had the AUDACITY to try to convince me that I was the one that made the mistake. Sorry to break it to you, but you are simply just not good at your job and trying to lie instead of owning up to your mistakes is just embarrassing for you. I know no one is going to read this novel, but in conclusion I am never EVER ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
Charles Riggs
AVOID THIS WENDYS AT ALL COST!
Even if you havenât had Wendyâs in a decade and are craving it, drive to another location.
Iâve never experienced an employee there that wasnât rude, disrespectful, or poor worker. The order is always wrong, and thatâs if they arenât out of whatever you want already (which is often). Every now and then I give them a try to gauge any improvement. Somehow itâs always worse. This most recent time, at the drive thru, the lady asks what I want three times, after I answer three times, Iâm told to hold on. Then she comes back and asks again. I go to the window only to be asked yet again what I wanted as she punched it in the computer. All of that for them to make the wrong order and not even check it at the window before giving it to me. I get all of the way home only to have been given the wrong order somehow after telling her 4/5 times. I go back and politely describe what happened, only to be greeted with no shortage of attitude. âYOU WANT SPICY NUGGETS OR REGULAR?â It was the new saucy nugs which I ordered straight off of the menu because I was trying a new item. And at the drive thru I wasnât asked that question either. I said âI donât know. I ordered saucy nugs with spicy buffalo as the menu says. Please just make it.â Unreal.
Atmosphere: 1
Food: 1
Service: 1
Gwen Freeze
They consistently get orders wrong and never give a receipt even if you ask for one because "they move too fast" so you can't even ask them to fix it. The manager berates employees and customers alike and everyone there looks dead inside. I hope this place shuts down because if this is how they deal with the public and their basic operations I can't imagine how nasty the kitchen is.
Atmosphere: 1
Food: 1
Service: 1
Kellie Tunstall
The staff was super polite and got the order correct.
Atmosphere: 5
Food: 5
Service: 5
Pete T
This is the worst Wendy's location. The order is incorrect almost every time I make the mistake of stopping at this location. It is almost impressive the consistency of the inaccuracy...
Camille Burgin
Literally the most disgusting "baked potato" ever. I could have broken a windshield with it, and absolutely no potato to speak of, just skin.
Worst Wendyâs in Metairie, line is always empty Wait is always longer than 30-40 minutes barely can get your order taken. When you do your food is wrong or in my case this time multiple hairs in my cheeseburger in plain sight inside and outside. I will never purchase food from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
Eddie Price (EPrice4)
Without fail it always takes 15 minutes to get your drive through order if itâs past 9:30. The workers just stand around.
Service: 1
pangris
Drove thru only when I tried to dine in
ACE G
Walked in they told us they don't have a cashier it's 9:53am. Then they said that the drive thru was priority they were rude. Don't recommend this place at all.
Atmosphere: 1
Service: 1
Christina Melara
This Wendyâs is the worst Wendyâs Iâve ever been to. Itâs close to our house and my toddler loves their nuggets, so despite the many horrible experiences, we keep going (probably because we also love the drama). Also, we only ever use the drive through.1. They donât show your order on the screen when you use drive through to confirm your order. This is problematic because they will undoubtedly get your order wrong. They also donât give you a receipt, and will gaslight you into thinking youâre wrong about what you ordered. Theyâll huff and puff when you ask them to correct. They will also side eye you when you take the time to check everything in your order.2. One time I got a baconator that was cold and stale. I bit into it and immediately thought I was going to contract ecoli because it tasted so off.3. One time I bit into a nugget and chomped onto a hard piece of blue plastic. I submitted a picture to corporate but have yet to receive word back about this.4. One time I noticed one of my 2, 10-piece nuggets was missing, I told the attendant it was missing- she said âno itâs thereâ and like an idiot I believed her (it was a big order). When I got home- it was not, in fact there.5. One time I drove through the drive though and no one was taking orders. As I drove past I did not see any workers, but did see a bunch of people waiting in the Wendyâs.Writing it all out, I probably shouldnât return. My toddler had moved on to liking Canes now, which is convenient because itâs right next to this Wendyâs.
Drive through. Ordered coffee. Coffee not that great, but people were great
Atmosphere: 5
Food: 5
Service: 5
Not sure what happened, but the food served here lately is great! Keep up the good work đ
Atmosphere: 3
Food: 5
Service: 4
Recommended dishes: Wendy's Hot & Crispy Fries
We showed up 3 hours before close and they said they were short staffed and not taking ordersâŠ
Atmosphere: 1
Food: 1
Service: 1
Food was good and hot
Food: 4
Service: 4
I never write reviews because nothing has ever been so good or bad that I've felt the need to, but this was truly the WORST experience I've had trying to literally just pick up food I already ordered. I ordered through doordash and saw the instructions said to go through the drive-through when inside the restaurant was closed so that's what I did. There were only 2 cars in front of me and I patiently waited to get up to the mic. I waited at the mic for a few minutes and no one greeted me, so I wasn't sure if someone was there or if it was necessary to wait in the first place since I already preordered on the app and was just picking up. I figured because I already ordered and paid I could just find out when I got up to the window. SILLY ME! Once I FINALLY got up to the window and stated that I was picking up a doordash order that was supposedly ready, the person in the window immediately caught an attitude with me and told me I had to go back around through the drive through AGAIN and wait for someone to come on the mic because there is only 2 of them working. I told her that I did wait at the mic already and my order was already ready and she refused to listen to me until I went back around. This doesn't seem very efficient in a situation where you're supposedly short staffed? I was not trying to break the rules I was just genuinely confused since I waited so long and knew that I didn't need to order in person. There is also not a single other person in the drive-through (gee, I wonder why that could be?!) so this is just genuinely an absurd request, BUT I was trying to be understanding of her situation. I understand that being understaffed can be tough, so I humor her and go around for a second time since she wants to play it that way. I get to the mic and it's the woman I just spoke to at the window and she asks me what I want. I then informed her that I already ordered and was simply just trying to pick up my food. THEN she tells me she doesn't have my order and tries to tell me that I'm at the wrong location (I was not) and that I had ordered from the other Veterans location. She asks for the restaurant's address on my app and I tell her it's showing this location on Veterans and Carrolton(the cross street) and she says no this is the one on Veterans...Like yeah girl that's what I just said. So I go back and forth with her until I just give up and put my order in with her to finally end my suffering. Not only did she pull her little stunt, but she also lost my order/never put it in in the first place and then had the AUDACITY to try to convince me that I was the one that made the mistake. Sorry to break it to you, but you are simply just not good at your job and trying to lie instead of owning up to your mistakes is just embarrassing for you. I know no one is going to read this novel, but in conclusion I am never EVER ordering from here again.
Atmosphere: 1
Food: 1
Service: 1
AVOID THIS WENDYS AT ALL COST!
Even if you havenât had Wendyâs in a decade and are craving it, drive to another location.
Iâve never experienced an employee there that wasnât rude, disrespectful, or poor worker. The order is always wrong, and thatâs if they arenât out of whatever you want already (which is often). Every now and then I give them a try to gauge any improvement. Somehow itâs always worse. This most recent time, at the drive thru, the lady asks what I want three times, after I answer three times, Iâm told to hold on. Then she comes back and asks again. I go to the window only to be asked yet again what I wanted as she punched it in the computer. All of that for them to make the wrong order and not even check it at the window before giving it to me. I get all of the way home only to have been given the wrong order somehow after telling her 4/5 times. I go back and politely describe what happened, only to be greeted with no shortage of attitude. âYOU WANT SPICY NUGGETS OR REGULAR?â It was the new saucy nugs which I ordered straight off of the menu because I was trying a new item. And at the drive thru I wasnât asked that question either. I said âI donât know. I ordered saucy nugs with spicy buffalo as the menu says. Please just make it.â Unreal.
Atmosphere: 1
Food: 1
Service: 1
They consistently get orders wrong and never give a receipt even if you ask for one because "they move too fast" so you can't even ask them to fix it. The manager berates employees and customers alike and everyone there looks dead inside. I hope this place shuts down because if this is how they deal with the public and their basic operations I can't imagine how nasty the kitchen is.
Atmosphere: 1
Food: 1
Service: 1
The staff was super polite and got the order correct.
Atmosphere: 5
Food: 5
Service: 5
This is the worst Wendy's location. The order is incorrect almost every time I make the mistake of stopping at this location. It is almost impressive the consistency of the inaccuracy...
Literally the most disgusting "baked potato" ever. I could have broken a windshield with it, and absolutely no potato to speak of, just skin.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Worst Wendyâs in Metairie, line is always empty Wait is always longer than 30-40 minutes barely can get your order taken. When you do your food is wrong or in my case this time multiple hairs in my cheeseburger in plain sight inside and outside. I will never purchase food from this establishment again.
Atmosphere: 1
Food: 1
Service: 1
Without fail it always takes 15 minutes to get your drive through order if itâs past 9:30. The workers just stand around.
Service: 1
Drove thru only when I tried to dine in
Walked in they told us they don't have a cashier it's 9:53am. Then they said that the drive thru was priority they were rude. Don't recommend this place at all.
Atmosphere: 1
Service: 1
This Wendyâs is the worst Wendyâs Iâve ever been to. Itâs close to our house and my toddler loves their nuggets, so despite the many horrible experiences, we keep going (probably because we also love the drama). Also, we only ever use the drive through.1. They donât show your order on the screen when you use drive through to confirm your order. This is problematic because they will undoubtedly get your order wrong. They also donât give you a receipt, and will gaslight you into thinking youâre wrong about what you ordered. Theyâll huff and puff when you ask them to correct. They will also side eye you when you take the time to check everything in your order.2. One time I got a baconator that was cold and stale. I bit into it and immediately thought I was going to contract ecoli because it tasted so off.3. One time I bit into a nugget and chomped onto a hard piece of blue plastic. I submitted a picture to corporate but have yet to receive word back about this.4. One time I noticed one of my 2, 10-piece nuggets was missing, I told the attendant it was missing- she said âno itâs thereâ and like an idiot I believed her (it was a big order). When I got home- it was not, in fact there.5. One time I drove through the drive though and no one was taking orders. As I drove past I did not see any workers, but did see a bunch of people waiting in the Wendyâs.Writing it all out, I probably shouldnât return. My toddler had moved on to liking Canes now, which is convenient because itâs right next to this Wendyâs.
Atmosphere: 1
Food: 1
Service: 1
Loading...