Waited 50 minutes for a "15-20" minute to-go order, still charged 15% gratuity.
Scott Holder
Glad to be able to eat here again. Food was great. I do miss the old atmosphere.Wheelchair accessibility: Easy access
Atmosphere: 4
Food: 5
Service: 5
Erica “Lady E” Miller
Love their food!Lots of options to choose from!!
Atmosphere: 5
Food: 5
Service: 5
Kayden Moeller
Good food nice ppl and
Atmosphere: 5
Food: 5
Service: 5
Destin Givens
The food is really good, and the staff are great, but they seem overwhelmed most of the time. It's one of the busiest restaurants in Monroe and often you have to call multiple times for the line not to be busy to order to-go.The staff really are kind and helpful, it just seems like they need more help at times. I'll continue to go because you can't beat the quality of the food in our area.
Atmosphere: 3
Food: 5
Service: 4
Jenn Haley
Food is always amazing! Great wait staff!! Brooks, the bartender, fantastic! Def knows his stuff!!! Favorite place in town!
Atmosphere: 5
Food: 5
Service: 5
lorelei pugh
I love Basil!! Best restaurant, interactive bartender, food is delicious! ?
Atmosphere: 5
Food: 5
Service: 5
Anurag Kanase
If you are habitual with thai food, this is not a place recommended to eat. Spices and herbs are missing and tastes merely like curry from frozen veggies and cold cuts.While ordering take out, it's very difficult to communicate with the host who answers the call. Partly she cannot understand what the order is, and partly she doesn't know the menu.
Food: 2
Service: 1
Syed Adil Mehmood MD
Was very disappointed at the food. Ordered the appetizer calamari, and it came out burnt and not edible. The flat noodles what OK the vegetables other than the bok choy look like came out of a frozen vegetable packet you can get at Sam’s Club.
Atmosphere: 3
Food: 1
Service: 3
Sarah Pitchon
I took myself to lunch eagerly wanting to try that place. When I walked in 3 servers up front were telling the host t9 n9t seat them. They finally decide whos.section I'm in. Thani get sat ask for extra extra extra lemons I was given 2. I start ordering food and the waiter tells me that quite a bit of food. My pho come out out just barely warm. I asked for extra limes got 2 little slivers. Finally I asked for a manager the lady told me he wasn't there but she could help me I explained all the issues I was having. Yes the waiter apologized for being rude and he didn't mean anything bad about the lot of food comment. I finally just had enough put most of my food to go and got out of there. The food itself was good but my whole experience sucked. They didn't give me any discounts on anything, which I thought was odd. At my restaurant that I serve tables in if there's a complaint like mine there would define been some sort of comp plus a appetizer or dessert. And That experience needed to be told
The place was slammed busy but we were seated, waited on and served in a timely manner. Super friendly staff and amazing food.
Atmosphere: 5
Food: 5
Service: 5
Grace Soto
As a vegan and a vegetarian, my boyfriend and I found plenty of delicious options. The basil Thai entree with tofu and fried rice was warm, comforting and flavorful. Tofu fried rice and jungle curry were excellent as well. We received attentive, friendly service from the moment we entered. I'd recommend Basil of Monroe to anyone looking for a satisfying meal.
Atmosphere: 4
Food: 5
Service: 5
Rebecca Mixon
The only reason for the 4 in atmosphere is because it's so busy, they need more tables. It's a great problem to have. This is a top-notch restaurant in all aspects. Everything on the menu is worth trying.
Atmosphere: 4
Food: 5
Service: 5
Robin Richard
We were seated pretty quickly for lunch. It was pretty busy so our food took awhile longer than you might like when hungry but for busy lunchtime, as expected. Our food was great. I had Beef Pho and do recommend it. We also had Green Tea ice cream and highly recommend it especially if you are looking for something not overly sweet. Staff was very friendly and that is always a plus!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho
Tonia Holiday
Great food...terribly slow service. Waited 30 plus minutes to get a drink. The host got it for us after I asked. Then a different waiter brought out food to us because we had Waited 30 plus min. For it as well.not terribly busy. The food as always was great...but the service was severely lacking...
Waited 50 minutes for a "15-20" minute to-go order, still charged 15% gratuity.
Glad to be able to eat here again. Food was great. I do miss the old atmosphere.Wheelchair accessibility: Easy access
Atmosphere: 4
Food: 5
Service: 5
Love their food!Lots of options to choose from!!
Atmosphere: 5
Food: 5
Service: 5
Good food nice ppl and
Atmosphere: 5
Food: 5
Service: 5
The food is really good, and the staff are great, but they seem overwhelmed most of the time. It's one of the busiest restaurants in Monroe and often you have to call multiple times for the line not to be busy to order to-go.The staff really are kind and helpful, it just seems like they need more help at times. I'll continue to go because you can't beat the quality of the food in our area.
Atmosphere: 3
Food: 5
Service: 4
Food is always amazing! Great wait staff!! Brooks, the bartender, fantastic! Def knows his stuff!!! Favorite place in town!
Atmosphere: 5
Food: 5
Service: 5
I love Basil!! Best restaurant, interactive bartender, food is delicious! ?
Atmosphere: 5
Food: 5
Service: 5
If you are habitual with thai food, this is not a place recommended to eat. Spices and herbs are missing and tastes merely like curry from frozen veggies and cold cuts.While ordering take out, it's very difficult to communicate with the host who answers the call. Partly she cannot understand what the order is, and partly she doesn't know the menu.
Food: 2
Service: 1
Was very disappointed at the food. Ordered the appetizer calamari, and it came out burnt and not edible. The flat noodles what OK the vegetables other than the bok choy look like came out of a frozen vegetable packet you can get at Sam’s Club.
Atmosphere: 3
Food: 1
Service: 3
I took myself to lunch eagerly wanting to try that place. When I walked in 3 servers up front were telling the host t9 n9t seat them. They finally decide whos.section I'm in. Thani get sat ask for extra extra extra lemons I was given 2. I start ordering food and the waiter tells me that quite a bit of food. My pho come out out just barely warm. I asked for extra limes got 2 little slivers. Finally I asked for a manager the lady told me he wasn't there but she could help me I explained all the issues I was having. Yes the waiter apologized for being rude and he didn't mean anything bad about the lot of food comment. I finally just had enough put most of my food to go and got out of there. The food itself was good but my whole experience sucked. They didn't give me any discounts on anything, which I thought was odd. At my restaurant that I serve tables in if there's a complaint like mine there would define been some sort of comp plus a appetizer or dessert. And That experience needed to be told
Atmosphere: 1
Food: 4
Service: 1
Restaurantji Recommends
The place was slammed busy but we were seated, waited on and served in a timely manner. Super friendly staff and amazing food.
Atmosphere: 5
Food: 5
Service: 5
As a vegan and a vegetarian, my boyfriend and I found plenty of delicious options. The basil Thai entree with tofu and fried rice was warm, comforting and flavorful. Tofu fried rice and jungle curry were excellent as well. We received attentive, friendly service from the moment we entered. I'd recommend Basil of Monroe to anyone looking for a satisfying meal.
Atmosphere: 4
Food: 5
Service: 5
The only reason for the 4 in atmosphere is because it's so busy, they need more tables. It's a great problem to have. This is a top-notch restaurant in all aspects. Everything on the menu is worth trying.
Atmosphere: 4
Food: 5
Service: 5
We were seated pretty quickly for lunch. It was pretty busy so our food took awhile longer than you might like when hungry but for busy lunchtime, as expected. Our food was great. I had Beef Pho and do recommend it. We also had Green Tea ice cream and highly recommend it especially if you are looking for something not overly sweet. Staff was very friendly and that is always a plus!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pho
Great food...terribly slow service. Waited 30 plus minutes to get a drink. The host got it for us after I asked. Then a different waiter brought out food to us because we had Waited 30 plus min. For it as well.not terribly busy. The food as always was great...but the service was severely lacking...
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Pad Thai Noodles