Go for the baked goods, not the coffee.The galette king cake is maybe the best "traditional" French variant in town of the traditional New Orleans king cake - a flaky almond filled cloud, not the dense sugary New Orleans variety. Okay, no, as a follow-up to the original review, it's a very close third best galette in town. It's the French Galette des Rois, but don't ask the help if this is a "traditional" king cake. They'll say no. I suppose it's a question of what the word "traditional" means, but I chalked it up to a lack of training and an ability to upsell the goods.But the coffee? I saw mocha listed on the menu board, which inspired in my imagination the fragrant espresso-driven rich chocolate version produced by French Truck coffee shops. Instead, bad watery American coffee with a squirt of chocolate and barely a tablespoon of milk. Undrinkable, really. I left convinced that I should never again buy coffee from a place that doesn't specialize in coffee.Stick to the baked goods.
Tom Nagle
Three very rude women and one incompetent cashier. Why be in a service industry with that attitude? We didn't order anything complex, only pastries and black coffee. After literally 10 people received their order I had to interrupt the line to ask about my / our orders. Had to ask again about the order for another in my party, and on and on. Eventually even had to ask about the coffees. The rude lady rushed to give them to me, didn't place the top properly and of course the coffee spilled all over. Just WOW. Hopefully there's actually adult supervision somewhere in this business.
Atmosphere: 2
Food: 4
Service: 1
Kathy D
The few things I tried have been delicious but unfortunately the service is not great. I ordered 2 twists and a chicken hand pie. The twists were flaky on the outside, soft on the inside and absolutely worth a trip to this bakery. Unfortunately no clue how the hand pie tasted because I never got it. My order was to go and when I opened it at home instead of the hand pie they gave me a piece of quiche. It was very tasty just not what I ordered. I think it was an onion quiche. Crust was deep brown and flaky. I went back a second time (checked my order before I left) and got chicken salad on croissant. Again absolutely delicious. Large chunks of chicken, not overdressed with almonds and I think grapes. Great flavor and the croissant was also good. Service is not terribly friendly but the food is worth overlooking that.
This Gracious location is the worst by far. We've ordered from other Gracious bakeries and orders were received without issue. Every time I have ordered from this location there is a problem w/the latest being today, the order was canceled because they were waiting on lunch bread to complete our order. Not to mention, no one called us to inform but where the DoorDash driver showed up he was told what was going on & phoned me. The person from the store is talking in the background saying she didn't know why I kept placing the order as she or someone T the store was canceling it due to the bread issue. How about just picking up a phone and letting us know there was yet another problem. Will not try this place again & I suggest no one else does either. There are other locations
Dylan
Absolutely garbage
Food: 1
ByuBoy504
The two times I’ve been in the shop the service has been terrible. I’ve literally been yelled at by the barista. Ordered online six times in the last three months, once has it made it to my house and when it did it was wrong and The other FIVE TIMES they’ve cancelled it. Too overpriced, poorly run, and not good enough to bother
Atmosphere: 1
Food: 1
Service: 1
Keith M
Great spot to grab a coffee and a croissant or piece of cake. The store was clean, modern, and vibrant. The staff were super friendly and make you feel at home here in New Orleans.
Atmosphere: 5
Food: 4
Service: 5
Anne A.
This white cheddar biscuit with egg and smoked cheddar might actually be the best breakfast biscuit I've ever had. The bread was amazing, and the lovely ladies working today were the sweetest
I finally got to try the cruffin! Something I've been looking for the past couple of years. It was great. It's more like a croissant than a muffin, but either way would have been fine since I like them both. The staff are great too!
Atmosphere: 5
Food: 5
Service: 5
Michael Burkardt
Ordered a large cold brew and crossaint. Filled the whole cup with ice, poured about 2-3 ounces of coffee from a jug that had “I.C.” with yesterday’s date on it and then filled the rest with water. When put on the counter she said iced coffee. I said I ordered cold brew and she said yes, iced coffee, that’s cold brew. As someone who has worked in the local coffee industry I was a little taken aback to say the least. I guess this is the first and last time for me. Left before finishing because in addition to the “coffee” I didn’t realize they allowed smoking out back on the patio which was a bummer.
Atmosphere: 2
Food: 3
Service: 1
Mallory Kiefer
the cashier woman was incredibly rude. She also made my food: the chicken salad sandwich was served on cold hard ciabatta bread with hardly any chicken salad and 3 pieces of wilted lettuce. Too bad because the location is great and I usually love the other gracious locations.
Atmosphere: 2
Food: 1
Service: 1
Michael Greco
I just left here 10 minutes ago and won’t be coming back. Incredibly rude service. The cashier took my full payment without checking to see if the items I paid for were available. The barista then yelled “NO!” at me when I accidentally grabbed my friend’s iced coffees instead of mine. They didn’t bother to ask for names or otherwise identify whose coffee was whose - and just yelled at a patching customer. Finally, the barista was deeply unhappy with how I took my burnt pastries from her, loudly saying “you didn’t have to snatch them. You’re welcome!” All I could say was “are you serious?” This place just isn’t worth it given this extremely low level of customer service.
Atmosphere: 1
Food: 1
Service: 1
Geo H
Gracious is a nice gem. Beautiful pastries, friendly service, relaxing atmosphere in wonderfully decorated space.Parking: Street parkingWheelchair accessibility: Ample space to move around.
Go for the baked goods, not the coffee.The galette king cake is maybe the best "traditional" French variant in town of the traditional New Orleans king cake - a flaky almond filled cloud, not the dense sugary New Orleans variety. Okay, no, as a follow-up to the original review, it's a very close third best galette in town. It's the French Galette des Rois, but don't ask the help if this is a "traditional" king cake. They'll say no. I suppose it's a question of what the word "traditional" means, but I chalked it up to a lack of training and an ability to upsell the goods.But the coffee? I saw mocha listed on the menu board, which inspired in my imagination the fragrant espresso-driven rich chocolate version produced by French Truck coffee shops. Instead, bad watery American coffee with a squirt of chocolate and barely a tablespoon of milk. Undrinkable, really. I left convinced that I should never again buy coffee from a place that doesn't specialize in coffee.Stick to the baked goods.
Three very rude women and one incompetent cashier. Why be in a service industry with that attitude? We didn't order anything complex, only pastries and black coffee. After literally 10 people received their order I had to interrupt the line to ask about my / our orders. Had to ask again about the order for another in my party, and on and on. Eventually even had to ask about the coffees. The rude lady rushed to give them to me, didn't place the top properly and of course the coffee spilled all over. Just WOW. Hopefully there's actually adult supervision somewhere in this business.
Atmosphere: 2
Food: 4
Service: 1
The few things I tried have been delicious but unfortunately the service is not great. I ordered 2 twists and a chicken hand pie. The twists were flaky on the outside, soft on the inside and absolutely worth a trip to this bakery. Unfortunately no clue how the hand pie tasted because I never got it. My order was to go and when I opened it at home instead of the hand pie they gave me a piece of quiche. It was very tasty just not what I ordered. I think it was an onion quiche. Crust was deep brown and flaky. I went back a second time (checked my order before I left) and got chicken salad on croissant. Again absolutely delicious. Large chunks of chicken, not overdressed with almonds and I think grapes. Great flavor and the croissant was also good. Service is not terribly friendly but the food is worth overlooking that.
Atmosphere: 4
Food: 4
Service: 2
Recommended dishes: Croissant
Best Bakery in Nola hands down!!!!!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Almond Croissant, Tarragon Chicken Salad, Cinnamon Roll, Spinach and Artichoke Danish, Cheese Danish, Cruffin, Chocolate Croissant, Gingersnap, Plain Croissant, Morning Bun, King Cake Kit
This Gracious location is the worst by far. We've ordered from other Gracious bakeries and orders were received without issue. Every time I have ordered from this location there is a problem w/the latest being today, the order was canceled because they were waiting on lunch bread to complete our order. Not to mention, no one called us to inform but where the DoorDash driver showed up he was told what was going on & phoned me. The person from the store is talking in the background saying she didn't know why I kept placing the order as she or someone T the store was canceling it due to the bread issue. How about just picking up a phone and letting us know there was yet another problem. Will not try this place again & I suggest no one else does either. There are other locations
Absolutely garbage
Food: 1
The two times I’ve been in the shop the service has been terrible. I’ve literally been yelled at by the barista. Ordered online six times in the last three months, once has it made it to my house and when it did it was wrong and The other FIVE TIMES they’ve cancelled it. Too overpriced, poorly run, and not good enough to bother
Atmosphere: 1
Food: 1
Service: 1
Great spot to grab a coffee and a croissant or piece of cake. The store was clean, modern, and vibrant. The staff were super friendly and make you feel at home here in New Orleans.
Atmosphere: 5
Food: 4
Service: 5
This white cheddar biscuit with egg and smoked cheddar might actually be the best breakfast biscuit I've ever had. The bread was amazing, and the lovely ladies working today were the sweetest
Decent place with amaze
Atmosphere: 4
Food: 4
Service: 3
Restaurantji Recommends
I finally got to try the cruffin! Something I've been looking for the past couple of years. It was great. It's more like a croissant than a muffin, but either way would have been fine since I like them both. The staff are great too!
Atmosphere: 5
Food: 5
Service: 5
Ordered a large cold brew and crossaint. Filled the whole cup with ice, poured about 2-3 ounces of coffee from a jug that had “I.C.” with yesterday’s date on it and then filled the rest with water. When put on the counter she said iced coffee. I said I ordered cold brew and she said yes, iced coffee, that’s cold brew. As someone who has worked in the local coffee industry I was a little taken aback to say the least. I guess this is the first and last time for me. Left before finishing because in addition to the “coffee” I didn’t realize they allowed smoking out back on the patio which was a bummer.
Atmosphere: 2
Food: 3
Service: 1
the cashier woman was incredibly rude. She also made my food: the chicken salad sandwich was served on cold hard ciabatta bread with hardly any chicken salad and 3 pieces of wilted lettuce. Too bad because the location is great and I usually love the other gracious locations.
Atmosphere: 2
Food: 1
Service: 1
I just left here 10 minutes ago and won’t be coming back. Incredibly rude service. The cashier took my full payment without checking to see if the items I paid for were available. The barista then yelled “NO!” at me when I accidentally grabbed my friend’s iced coffees instead of mine. They didn’t bother to ask for names or otherwise identify whose coffee was whose - and just yelled at a patching customer. Finally, the barista was deeply unhappy with how I took my burnt pastries from her, loudly saying “you didn’t have to snatch them. You’re welcome!” All I could say was “are you serious?” This place just isn’t worth it given this extremely low level of customer service.
Atmosphere: 1
Food: 1
Service: 1
Gracious is a nice gem. Beautiful pastries, friendly service, relaxing atmosphere in wonderfully decorated space.Parking: Street parkingWheelchair accessibility: Ample space to move around.
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: Cinnamon Roll