I ordered a 12 piece family meal it has no breast are wings and I didn’t get a receipt I think that was intentional I called back no one answered this is the reason we can’t have anything out here in the East horrible service .
Ladana Jackson
They are never open and running on time. Every time I came there from 10 to 1030. They kept saying 15 minutes. It was a 15 minute wait .They're opening up late. They're not fried Chicken on time. If you're store opens up at 10, then why aren't you there for 8 o'clock? Fried Chicken by 9 so it can be open for 10 horrible service. Horrible customer service skills no manners, and the place was. A ghost town because they kept telling people it was a wait . , I would never try to eat here again. I never even got any food I never got any service I hate this place
Atmosphere: 1
Food: 1
Service: 1
Larakey Brown
They are never opened and running on time I got there for 10:00 she told me there was an opening up for 10:30 and the time clearly says online that they open for 10:00 I waited around until 10:30 and I still didn't get any service another worker came and told me 15 more minutes I went around to the drive-thru that didn't work then when I did get my food it was half cooked and I had a bug in my food I had a horrible experience here unprofessional Z-Ro customer service if I can give them zero Stars I would I hate this place now!!!!!
Atmosphere: 2
Food: 1
Service: 1
Daryl Long
This KFC is the best and friendliest I've been to in many, many years and j good was wonderful. Kudos to the whole staff here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Combo, 1 Piece Breast Fill Up, Fried Chicken
John Adkins
I had not been to KFC for more than 20 years, and I was reminded why I've made that choice.First let me say that this particular fast food restaurant surprised me with how nice and clean it appears. The dining room as well as the restroom were both very clean. I'm not sure if that is true when they have a lot of diners, because clientele was very scarce on this day except for the drive up.I ordered the three piece chicken meal with mashed potatoes and gravy on the side. The chicken was well cooked and juicy, but so greasy that the entire breaded outside just slides off on the first bite. This quickly reminded me why I do not frequent KFS and have not been there for so long. Once all that breading, with all the herbs and spices is gone, why would I want to eat the bare chicken thighs and leg. The mashed potatoes are nothing to write home about either, and quite close to flavorless.Don't stop because of the price either, they are at least as expensive as other places offering chicken meals. Just do yourself a favor and stop at a competitor establishment. The chicken hasn't been good since the Colonel died, and no one is interested in reviving the restaurant.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: 3 PC Chicken Box
Renata Tallo
The manager on this night to us from the start we had to wait on fresh chicken nuggets for the smashed bowl..we said no problem but why she gave me cold old fries...The fries was so hard I could not eat them. So I bring them back and she had attitude about the fries. She replace the fries and gave me 3 pieces of small nuggets on one of my smashed bowls...She a petty manager and needs to be suspended ASAP. Now I see why y'all don't get no business. me and my husband ordered two smashed bowls from KFCParking: Free Parking lot
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crispy Colonel Sandwich
Napoleon Pineda
Order wasn't
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fried Chicken
Omnivia
Went to order a 3 price big meal. Wanted 2 breast and 1 wing with 3 biscuits. The girl at the drive thru Cas no clue was customer service is. Her attitude was horrible. She told be they had only ONE breast and I would have to get dark meat. I told her I needed the breast and she said they didn't have but one. So I changed the order to get one breast and 3 biscuits. I got to the window and asked how could they have only one breast when all they served is chicken. She said because he hasn't dropped it yet. I asked doesn't that mean cooked them. She said no it means dropped them. I asked, what is dropped and she said put them in the grease. I asked if putting then in the grease is the same as cooking them and she said yes. REALLY! I then asked, why he can't cook small portions at a more frequent time, that way chicken is ready for customers without them going to waste if no one shows and she said do you want to wait for him to drop some. I asked how long as she said 20 min. I said no. It's right at dinner time and they have NO chicken "dropped", really. Then the 1 chicken breast she gave was cold and the biscuits hard. Just sad.
Everyone was very rude and unprofessional. Not worth my time going into further detail...
Atmosphere: 1
Food: 2
Service: 1
Lisa Washinton
This went all wrong....I was pulled up for over 45 mins so I went in to check on my food and the manager started to yell at me saying she didn't have a order for me......this order was almost 70$ after waiting another 30 mins I still got all the wrong food most of my family couldn't eat the food because it was all spicy wings they have high blood pressure so the food went to waste because most of them couldn't eat it....
Atmosphere: 1
Food: 1
Service: 1
Robert Carney
Customer service sucks. I didn't check my order, and they gave me mash potatoes instead of macaroni. I don't think they realize that lobby customers are drive-thru customers. They were very rude and condescending in the presence of the lobby traffic.
Atmosphere: 1
Food: 3
Service: 1
Grindlike Lito
Horrible team. Bad customer service.
Darren Paige
Horrible customer service stood at the counter 5 minutes before being acknowledged and I was the only person inside and no one was in the drive thru and then they just sit my food on the counter and just walked away and wouldn't answer when I asked was that my order and I could tell the food had been out for a while wouldn't be going back to this KFC no time soon
I ordered a 12 piece family meal it has no breast are wings and I didn’t get a receipt I think that was intentional I called back no one answered this is the reason we can’t have anything out here in the East horrible service .
They are never open and running on time. Every time I came there from 10 to 1030. They kept saying 15 minutes. It was a 15 minute wait .They're opening up late. They're not fried Chicken on time. If you're store opens up at 10, then why aren't you there for 8 o'clock? Fried Chicken by 9 so it can be open for 10 horrible service. Horrible customer service skills no manners, and the place was. A ghost town because they kept telling people it was a wait . , I would never try to eat here again. I never even got any food I never got any service I hate this place
Atmosphere: 1
Food: 1
Service: 1
They are never opened and running on time I got there for 10:00 she told me there was an opening up for 10:30 and the time clearly says online that they open for 10:00 I waited around until 10:30 and I still didn't get any service another worker came and told me 15 more minutes I went around to the drive-thru that didn't work then when I did get my food it was half cooked and I had a bug in my food I had a horrible experience here unprofessional Z-Ro customer service if I can give them zero Stars I would I hate this place now!!!!!
Atmosphere: 2
Food: 1
Service: 1
This KFC is the best and friendliest I've been to in many, many years and j good was wonderful. Kudos to the whole staff here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Crispy Colonel Combo, 1 Piece Breast Fill Up, Fried Chicken
I had not been to KFC for more than 20 years, and I was reminded why I've made that choice.First let me say that this particular fast food restaurant surprised me with how nice and clean it appears. The dining room as well as the restroom were both very clean. I'm not sure if that is true when they have a lot of diners, because clientele was very scarce on this day except for the drive up.I ordered the three piece chicken meal with mashed potatoes and gravy on the side. The chicken was well cooked and juicy, but so greasy that the entire breaded outside just slides off on the first bite. This quickly reminded me why I do not frequent KFS and have not been there for so long. Once all that breading, with all the herbs and spices is gone, why would I want to eat the bare chicken thighs and leg. The mashed potatoes are nothing to write home about either, and quite close to flavorless.Don't stop because of the price either, they are at least as expensive as other places offering chicken meals. Just do yourself a favor and stop at a competitor establishment. The chicken hasn't been good since the Colonel died, and no one is interested in reviving the restaurant.
Atmosphere: 5
Food: 2
Service: 3
Recommended dishes: 3 PC Chicken Box
The manager on this night to us from the start we had to wait on fresh chicken nuggets for the smashed bowl..we said no problem but why she gave me cold old fries...The fries was so hard I could not eat them. So I bring them back and she had attitude about the fries. She replace the fries and gave me 3 pieces of small nuggets on one of my smashed bowls...She a petty manager and needs to be suspended ASAP. Now I see why y'all don't get no business. me and my husband ordered two smashed bowls from KFCParking: Free Parking lot
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Crispy Colonel Sandwich
Order wasn't
Atmosphere: 1
Food: 1
Service: 2
Recommended dishes: Fried Chicken
Went to order a 3 price big meal. Wanted 2 breast and 1 wing with 3 biscuits. The girl at the drive thru Cas no clue was customer service is. Her attitude was horrible. She told be they had only ONE breast and I would have to get dark meat. I told her I needed the breast and she said they didn't have but one. So I changed the order to get one breast and 3 biscuits. I got to the window and asked how could they have only one breast when all they served is chicken. She said because he hasn't dropped it yet. I asked doesn't that mean cooked them. She said no it means dropped them. I asked, what is dropped and she said put them in the grease. I asked if putting then in the grease is the same as cooking them and she said yes. REALLY! I then asked, why he can't cook small portions at a more frequent time, that way chicken is ready for customers without them going to waste if no one shows and she said do you want to wait for him to drop some. I asked how long as she said 20 min. I said no. It's right at dinner time and they have NO chicken "dropped", really. Then the 1 chicken breast she gave was cold and the biscuits hard. Just sad.
Atmosphere: 1
Food: 1
Service: 1
Don’t answer drive thru after 10.. just awful..
Atmosphere: 2
Food: 3
Service: 1
Recommended dishes: Fried Chicken
I was served expired Spicy Wings.
Restaurantji Recommends
Everyone was very rude and unprofessional. Not worth my time going into further detail...
Atmosphere: 1
Food: 2
Service: 1
This went all wrong....I was pulled up for over 45 mins so I went in to check on my food and the manager started to yell at me saying she didn't have a order for me......this order was almost 70$ after waiting another 30 mins I still got all the wrong food most of my family couldn't eat the food because it was all spicy wings they have high blood pressure so the food went to waste because most of them couldn't eat it....
Atmosphere: 1
Food: 1
Service: 1
Customer service sucks. I didn't check my order, and they gave me mash potatoes instead of macaroni. I don't think they realize that lobby customers are drive-thru customers. They were very rude and condescending in the presence of the lobby traffic.
Atmosphere: 1
Food: 3
Service: 1
Horrible team. Bad customer service.
Horrible customer service stood at the counter 5 minutes before being acknowledged and I was the only person inside and no one was in the drive thru and then they just sit my food on the counter and just walked away and wouldn't answer when I asked was that my order and I could tell the food had been out for a while wouldn't be going back to this KFC no time soon
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Chicken Sandwich