Lack professionalism. Horrible service and attitudes.
Atmosphere: 1
Food: 3
Service: 1
Nathan DeWeese
Waited 30 minutes in the drive through just to get a chunky icy smoothie. Waste of time if I have to bring it home and fix it and blend it again.
Atmosphere: 1
Food: 1
Service: 1
Brik Allen
Omg the absolute worst smoothie king on the planet
Desmond Desmond
Love this Smoothie King off Elysian Fields I usually stop by a couple afternoons a week my last visit I ran into the young man Devin that works the drive-thru. He was calm and really respectful, I enjoyed the customer service he provided me with that day as well as the smoothie that was on point as usual.
Atmosphere: 5
Food: 5
Service: 5
revenge
Great service!!! Young man named Devin assisted me well very and he was quite handsome. Very respectful and the smoothie was very delicious! Will come again!
Atmosphere: 5
Food: 5
Service: 5
Mia Angelique Jackson
Leaving a review here cause I purchased a smoothie for someone else and they complained about their drink.
When I got to the drive thru, the young man asked what I was getting. I told him I was getting 3 smoothies. On the second one, I asked if they had creatine (muscle builder). He told me no. I continued with my order, but at the end, I asked again to confirm if they sold muscle builder. I’m guessing either he didn’t know what was in the muscle builder or I should have worded it as “muscle builder” (understandable); he said they do. But he rang me up for hulk blend.
When I got to the window, it was a young woman. She asked me what I ordered. I used the site to find specific drinks and had already exited out (my mistake), so it took me a second to find and relay the order to her. She found it and handed me my receipt and that’s when I realized I was charged for the wrong thing. The guy came to the window to hand me the drinks and I let him know that I was rang up for the wrong thing. After the two employees chatted for a bit, they asked me to pull to the drive thru.
I was confused because why couldn’t they just remake my drink then and there and hand it to me? I had to leave the premises and drive around the corner just to get back to the drive thru (they told me “you’re running our drive thru time up; we have other drinks to make”). When I got back to the premises, I went up to the door and the girl came to the door. I told her I wasn’t trying to be any trouble but wanted to confirm that the right ingredients were added. She seemed dismissive as if I was inconveniencing them.
What should have been a quick remake took another 10+ minutes. I spent almost $40 on 1 good drink and 2 that got thrown away because of bad quality.
I know I will get the usual “we’re sorry about your experience; we’ll handle it” and nothing will be done. But if something is done, I would like a refund for my order and for the customer service to improve for future customers. Neither I, or my family and friends, will be back to this location.
And before you copy and paste your “send us feedback on the site” response, I already did.
Atmosphere: 1
Food: 1
Service: 1
Amanda Mester
just had a horrendous experience at this location. we ordered two smoothies, they scanned the app and then i gave em cash for payment. they were having some kind of technical issue and gave me the cash back as they worked on it. we sat in the car for 6 minutes and just decided to leave because nothing was happening. and now we realize they charged us when they scanned the app, so now we’re out the $26 for the smoothies we never got. employees on duty should be fired
Atmosphere: 1
Food: 1
Service: 1
Miya Morris
This smoothie king sucks. Awful wait time and awful service. Took over 20 minutes to fix ONE SMOOTHIE and I was the first car in line. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Ann Charles
We were on our way to choir rehearsal and drove by to get a smoothie. They were delicious and the young folks were very pleasant who serviced me.
I went through the drive through yesterday morning and sat at the speaker for over 5 minutes. My friend with me said maybe we order at the window, so I drove up and saw 4 employees just standing there. The one opening the window gave us a terrible look. I asked “do we order here?” And he said no you need to order at the speaker…. That’s when I said well nobody said anything to us at the speaker. We asked if we could order with him and he said yeah. We wanted a mango drink so he named two different ones. We said we would have one large mangofest. Still acting annoyed with us, he says okay that will be $28….. we both said “$28!?” And he said yeah. We said never mind and left, did not purchase anything because of bad customer service and trying to upcharge us for one drink. For reference, we looked up the drink price online and it said around $10, so I’m assuming he just priced it at that so he wouldn’t have to make it.
We had every intent on spending money there but the employee at the window was very rude and uninvinting for no reason! Just want this location to be aware they are losing customers and business.
Service: 1
Cheyla Canelas
Love this smoothie -
Atmosphere: 5
Food: 5
Service: 5
samuelcamp1
Very nice and helpful team.
Atmosphere: 5
Food: 5
Service: 5
Joe Signorelli
I ordered two smoothies on November 22nd on the app for this location and instead of calling to tell me they were out of the ingredients for what I ordered, they took my money and waited until I was in line to tell me they couldn't make it. At this point I was really running out of time and ask for a refund which they told me they could not do without filling out a contact form which I never heard back from. I filed the dispute with my bank and they couldn't prove I did not get the smoothie. I have the manager's personal cell phone number and she is now ignoring my texts. I don't imagine the employees there have the kind of income to just have their money stolen by a business like this, but this is just theft and really appalling behavior considering almost anyone in there wouldn't tolerate this happening to them. A gift card or a free Smoothie or literally any compensation would be adequate, this is insane! I will probably come in at some point to block the line and speak to the manager again if you just suggest I fill out another form
Atmosphere: 1
Food: 1
Service: 1
Blake Sticker
What can I say other than WOW! Absolutely amazing job by Jess! She’s very attentive and there for your every need, sometimes it feels like she knows what I need before I do, ASTONISHING!
Great service and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Lack professionalism. Horrible service and attitudes.
Atmosphere: 1
Food: 3
Service: 1
Waited 30 minutes in the drive through just to get a chunky icy smoothie. Waste of time if I have to bring it home and fix it and blend it again.
Atmosphere: 1
Food: 1
Service: 1
Omg the absolute worst smoothie king on the planet
Love this Smoothie King off Elysian Fields I usually stop by a couple afternoons a week my last visit I ran into the young man Devin that works the drive-thru. He was calm and really respectful, I enjoyed the customer service he provided me with that day as well as the smoothie that was on point as usual.
Atmosphere: 5
Food: 5
Service: 5
Great service!!! Young man named Devin assisted me well very and he was quite handsome. Very respectful and the smoothie was very delicious! Will come again!
Atmosphere: 5
Food: 5
Service: 5
Leaving a review here cause I purchased a smoothie for someone else and they complained about their drink.
When I got to the drive thru, the young man asked what I was getting. I told him I was getting 3 smoothies. On the second one, I asked if they had creatine (muscle builder). He told me no. I continued with my order, but at the end, I asked again to confirm if they sold muscle builder. I’m guessing either he didn’t know what was in the muscle builder or I should have worded it as “muscle builder” (understandable); he said they do. But he rang me up for hulk blend.
When I got to the window, it was a young woman. She asked me what I ordered. I used the site to find specific drinks and had already exited out (my mistake), so it took me a second to find and relay the order to her. She found it and handed me my receipt and that’s when I realized I was charged for the wrong thing. The guy came to the window to hand me the drinks and I let him know that I was rang up for the wrong thing. After the two employees chatted for a bit, they asked me to pull to the drive thru.
I was confused because why couldn’t they just remake my drink then and there and hand it to me? I had to leave the premises and drive around the corner just to get back to the drive thru (they told me “you’re running our drive thru time up; we have other drinks to make”). When I got back to the premises, I went up to the door and the girl came to the door. I told her I wasn’t trying to be any trouble but wanted to confirm that the right ingredients were added. She seemed dismissive as if I was inconveniencing them.
What should have been a quick remake took another 10+ minutes. I spent almost $40 on 1 good drink and 2 that got thrown away because of bad quality.
I know I will get the usual “we’re sorry about your experience; we’ll handle it” and nothing will be done. But if something is done, I would like a refund for my order and for the customer service to improve for future customers. Neither I, or my family and friends, will be back to this location.
And before you copy and paste your “send us feedback on the site” response, I already did.
Atmosphere: 1
Food: 1
Service: 1
just had a horrendous experience at this location. we ordered two smoothies, they scanned the app and then i gave em cash for payment. they were having some kind of technical issue and gave me the cash back as they worked on it. we sat in the car for 6 minutes and just decided to leave because nothing was happening. and now we realize they charged us when they scanned the app, so now we’re out the $26 for the smoothies we never got. employees on duty should be fired
Atmosphere: 1
Food: 1
Service: 1
This smoothie king sucks. Awful wait time and awful service. Took over 20 minutes to fix ONE SMOOTHIE and I was the first car in line. Will not be returning.
Atmosphere: 1
Food: 1
Service: 1
We were on our way to choir rehearsal and drove by to get a smoothie. They were delicious and the young folks were very pleasant who serviced me.
Food: 5
Service: 5
Restaurantji Recommends
I went through the drive through yesterday morning and sat at the speaker for over 5 minutes. My friend with me said maybe we order at the window, so I drove up and saw 4 employees just standing there. The one opening the window gave us a terrible look. I asked “do we order here?” And he said no you need to order at the speaker…. That’s when I said well nobody said anything to us at the speaker. We asked if we could order with him and he said yeah. We wanted a mango drink so he named two different ones. We said we would have one large mangofest. Still acting annoyed with us, he says okay that will be $28….. we both said “$28!?” And he said yeah. We said never mind and left, did not purchase anything because of bad customer service and trying to upcharge us for one drink. For reference, we looked up the drink price online and it said around $10, so I’m assuming he just priced it at that so he wouldn’t have to make it.
We had every intent on spending money there but the employee at the window was very rude and uninvinting for no reason! Just want this location to be aware they are losing customers and business.
Service: 1
Love this smoothie -
Atmosphere: 5
Food: 5
Service: 5
Very nice and helpful team.
Atmosphere: 5
Food: 5
Service: 5
I ordered two smoothies on November 22nd on the app for this location and instead of calling to tell me they were out of the ingredients for what I ordered, they took my money and waited until I was in line to tell me they couldn't make it. At this point I was really running out of time and ask for a refund which they told me they could not do without filling out a contact form which I never heard back from. I filed the dispute with my bank and they couldn't prove I did not get the smoothie. I have the manager's personal cell phone number and she is now ignoring my texts. I don't imagine the employees there have the kind of income to just have their money stolen by a business like this, but this is just theft and really appalling behavior considering almost anyone in there wouldn't tolerate this happening to them. A gift card or a free Smoothie or literally any compensation would be adequate, this is insane! I will probably come in at some point to block the line and speak to the manager again if you just suggest I fill out another form
Atmosphere: 1
Food: 1
Service: 1
What can I say other than WOW! Absolutely amazing job by Jess! She’s very attentive and there for your every need, sometimes it feels like she knows what I need before I do, ASTONISHING!
Atmosphere: 5
Food: 5
Service: 5
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