The hotel charged an incidental fee to my husbands debit card of $200 after they could not figure out how to charge it to his company amex card. He checked out of the hotel on April 7th, as of today May 4th the fee has not been taken off our account and is still pending. After spending 30+ minutes on the phone with customer service they could see the pending fee and let us know it was released on April 20th and that we would probably see it removed soon. I am disappointed with how slow the hotel cleared the fee after his checkout. I asked if this was normal for the delays and customer service said no and that was the end of the convo. So please be aware this hotel may not release this fee for 2 weeks after you checkout and it may stay pending on your statement for a month.
kenzi rodriguez
Had a piece of glass in my drink. Brought it up to my server and she said she’d tell them. I’d think for a $20 drink they’d be more careful. Didn’t even get an apology.
Timothy E.
My wife and I met out-of-town friends at the Sazerac Bar during their recent visit to NOLA. We enjoy a visit to the Sazerac during the holiday season. However, this particular visit was very disappointing. We expected it to be busy, noisy, and expensive -- and it was. The drinks were fine. And we enjoyed catching up with our friends. But we did not expect Courtney's exceptionally slow and inattentive service. I had to walk up to the bar to ask for our check as she socialized with her co-worker. Other patrons nearby also complained of the inattentive service. Not the kind of service that I expect from a premier Hilton property.
Atmosphere: 5
Food: 1
Service: 1
christopher charles
I normally drink about 4-5 spirit heavy cocktails, but when I was here, I topped out at 2 most lol. Man was I slumped, I had a blast; the environment the people, staff was amazing.
Atmosphere: 5
Service: 5
Michael Catalanello
I want to share an unfortunate experience I had at the Sazerac Bar in the Roosevelt Hotel this past Saturday night, December 7, 2024. As a native New Orleanian, someone who takes immense pride in our city’s legendary hospitality, I left the bar feeling insulted and disheartened by the treatment I received.
I was there with a guest and ordered two glasses of champagne. The charge was $38. Later, I ordered another round, only to find the second charge had jumped to $56. Naturally, I brought this discrepancy to our server’s attention. Instead of receiving a clear explanation or resolution, the server appeared confused and called someone else to handle the issue.
When this second individual arrived, I tried to explain the situation again. Unfortunately, the loud atmosphere made his response unintelligible. He walked away without resolving anything, leaving me and my guest waiting awkwardly. After what felt like an unreasonable amount of time, he finally returned to the vicinity. I repeated my concerns and expressed my dissatisfaction. Another nearby patron (a stranger to me) even chimed in, confirming the validity of my account and supporting my perspective. Despite this, the server said nothing in response and walked away once more. At that point, I felt utterly dismissed and disrespected.
To add insult to injury, when I checked my card transactions online two days later, the charges that appeared were $38.00 and $67.20. There is no indication of how the second charge jumped from $56.00 to $67.20. Furthermore, there was no notice of an automatic service charge on the sales ticket, which would have at least explained part of the discrepancy. This lack of transparency is deeply concerning and reflects poorly on the establishment.
This kind of treatment is not what I, or any customer, should expect—especially in a city like New Orleans, where our economy relies heavily on the tourism and hospitality industry. The way my concern was brushed off was not only unprofessional but also disrespectful.
There are so many venues in New Orleans that respect their customers and work hard to leave a lasting, positive impression. Unfortunately, the Sazerac Bar failed in this regard. Until this matter is addressed to my satisfaction, I have no intention of returning. I feel compelled to share this experience with others who may be considering visiting the Sazerac Bar, in hopes that it encourages better customer service moving forward. Hospitality is at the heart of New Orleans, and establishments like the Sazerac Bar need to do better to uphold that reputation.
Atmosphere: 3
Service: 1
LaRonda Corrin
The hotel is amazing during the holiday season but the question you want answered is: Is the original Sazarac cocktail worth $22? It was well crafted, and delicious, but there are lots of other places with an equally good Sazerac for under $15. You are paying for the experience morethan anything.
Atmosphere: 4
Service: 3
Samuel Edmondson
The Ramos Gin Fizz was amazing, and I liked the coffee house sazerac a lot, too.
renata arrington
Love the vibe the bartenders are awesome. A great experience during our vacation. I did get a picture of one of the awesome bartenders Eric.
Atmosphere: 5
Service: 5
Will T
Get the Gin Fizz, you won't regret it
P. Kahn
Had to go have a sazerac at the place named after the drink. We didn't stay in the hotel, but it looked beautiful. We were lucky and got seats at the bar. Our bartender was kinda cranky and didn't speak a word to us. Drink was good though. We also met some super nice people who were sitting near us which is always fun. Cocktails were $22 just sayin.
thoroughly enjoyed our time here, and wish i could remember the name of our kind waiter who switched out a drink for us that wasn’t to our liking.
the vibe on a saturday evening was all over the place in an incredible and messy way. some wedding party flocking in, old drunk people, young somethings. it was, truly, absolutely perfect.
Atmosphere: 5
Food: 5
Service: 5
Sola Loy
We enjoy visiting this place for a relaxed atmosphere. Classic cocktails at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
jamie bencosme
Drinks were good and strong, the service was 10/10 and the vibe was nice.
Atmosphere: 5
Food: 5
Service: 5
Jonathan Murphy
Fantastic New Orleans staple inside of the Waldorf. Definitely recommend visiting and getting the Sazerac itself. Their other cocktails are fantastic so you can’t go wrong even if Rye is not your thing.
Atmosphere: 5
Food: 5
Service: 5
Hyper
everything sazarac af. very cool very nice Af. espresso martini was very nice i think the other guys liked their drinks too af. fasho
The hotel charged an incidental fee to my husbands debit card of $200 after they could not figure out how to charge it to his company amex card. He checked out of the hotel on April 7th, as of today May 4th the fee has not been taken off our account and is still pending. After spending 30+ minutes on the phone with customer service they could see the pending fee and let us know it was released on April 20th and that we would probably see it removed soon. I am disappointed with how slow the hotel cleared the fee after his checkout. I asked if this was normal for the delays and customer service said no and that was the end of the convo. So please be aware this hotel may not release this fee for 2 weeks after you checkout and it may stay pending on your statement for a month.
Had a piece of glass in my drink. Brought it up to my server and she said she’d tell them. I’d think for a $20 drink they’d be more careful. Didn’t even get an apology.
My wife and I met out-of-town friends at the Sazerac Bar during their recent visit to NOLA. We enjoy a visit to the Sazerac during the holiday season. However, this particular visit was very disappointing. We expected it to be busy, noisy, and expensive -- and it was. The drinks were fine. And we enjoyed catching up with our friends. But we did not expect Courtney's exceptionally slow and inattentive service. I had to walk up to the bar to ask for our check as she socialized with her co-worker. Other patrons nearby also complained of the inattentive service. Not the kind of service that I expect from a premier Hilton property.
Atmosphere: 5
Food: 1
Service: 1
I normally drink about 4-5 spirit heavy cocktails, but when I was here, I topped out at 2 most lol. Man was I slumped, I had a blast; the environment the people, staff was amazing.
Atmosphere: 5
Service: 5
I want to share an unfortunate experience I had at the Sazerac Bar in the Roosevelt Hotel this past Saturday night, December 7, 2024. As a native New Orleanian, someone who takes immense pride in our city’s legendary hospitality, I left the bar feeling insulted and disheartened by the treatment I received.
I was there with a guest and ordered two glasses of champagne. The charge was $38. Later, I ordered another round, only to find the second charge had jumped to $56. Naturally, I brought this discrepancy to our server’s attention. Instead of receiving a clear explanation or resolution, the server appeared confused and called someone else to handle the issue.
When this second individual arrived, I tried to explain the situation again. Unfortunately, the loud atmosphere made his response unintelligible. He walked away without resolving anything, leaving me and my guest waiting awkwardly. After what felt like an unreasonable amount of time, he finally returned to the vicinity. I repeated my concerns and expressed my dissatisfaction. Another nearby patron (a stranger to me) even chimed in, confirming the validity of my account and supporting my perspective. Despite this, the server said nothing in response and walked away once more. At that point, I felt utterly dismissed and disrespected.
To add insult to injury, when I checked my card transactions online two days later, the charges that appeared were $38.00 and $67.20. There is no indication of how the second charge jumped from $56.00 to $67.20. Furthermore, there was no notice of an automatic service charge on the sales ticket, which would have at least explained part of the discrepancy. This lack of transparency is deeply concerning and reflects poorly on the establishment.
This kind of treatment is not what I, or any customer, should expect—especially in a city like New Orleans, where our economy relies heavily on the tourism and hospitality industry. The way my concern was brushed off was not only unprofessional but also disrespectful.
There are so many venues in New Orleans that respect their customers and work hard to leave a lasting, positive impression. Unfortunately, the Sazerac Bar failed in this regard. Until this matter is addressed to my satisfaction, I have no intention of returning. I feel compelled to share this experience with others who may be considering visiting the Sazerac Bar, in hopes that it encourages better customer service moving forward. Hospitality is at the heart of New Orleans, and establishments like the Sazerac Bar need to do better to uphold that reputation.
Atmosphere: 3
Service: 1
The hotel is amazing during the holiday season but the question you want answered is: Is the original Sazarac cocktail worth $22? It was well crafted, and delicious, but there are lots of other places with an equally good Sazerac for under $15. You are paying for the experience morethan anything.
Atmosphere: 4
Service: 3
The Ramos Gin Fizz was amazing, and I liked the coffee house sazerac a lot, too.
Love the vibe the bartenders are awesome. A great experience during our vacation. I did get a picture of one of the awesome bartenders Eric.
Atmosphere: 5
Service: 5
Get the Gin Fizz, you won't regret it
Had to go have a sazerac at the place named after the drink. We didn't stay in the hotel, but it looked beautiful. We were lucky and got seats at the bar. Our bartender was kinda cranky and didn't speak a word to us. Drink was good though. We also met some super nice people who were sitting near us which is always fun. Cocktails were $22 just sayin.
Atmosphere: 5
Service: 2
Restaurantji Recommends
thoroughly enjoyed our time here, and wish i could remember the name of our kind waiter who switched out a drink for us that wasn’t to our liking.
the vibe on a saturday evening was all over the place in an incredible and messy way. some wedding party flocking in, old drunk people, young somethings. it was, truly, absolutely perfect.
Atmosphere: 5
Food: 5
Service: 5
We enjoy visiting this place for a relaxed atmosphere. Classic cocktails at a reasonable price.
Atmosphere: 5
Food: 5
Service: 5
Drinks were good and strong, the service was 10/10 and the vibe was nice.
Atmosphere: 5
Food: 5
Service: 5
Fantastic New Orleans staple inside of the Waldorf. Definitely recommend visiting and getting the Sazerac itself. Their other cocktails are fantastic so you can’t go wrong even if Rye is not your thing.
Atmosphere: 5
Food: 5
Service: 5
everything sazarac af. very cool very nice Af. espresso martini was very nice i think the other guys liked their drinks too af. fasho
Atmosphere: 5
Food: 5
Service: 5
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