If I could give this place 0 stars I would. We have been sitting in a double drive thru line for 30 minutes after we placed our order. They have come out multiple times to the car to get our re order and discuss payment then after 25 minutes bring straws and drinks still no food. After 35 minutes we walked up to the drive thru window and they said our order was lost and they will remake it. BY FAR WORST WHATABURGER EVER!!!
Jason Rich
The drive through is terrible not sure if there is a problem but it is to much
Atmosphere: 1
Food: 5
Service: 1
John Briscoe
Had a dinner stop in Canton, Tx. Best WB I’ve had and the service was amazing!
Binh Nguyen
“Imagine serving your country for years, then being denied a simple cup of coffee you were promised.”
It was the evening of August 9, 2025, right around 20:00, in Louisiana. My friend and I both proud U.S. veterans and respected, successful members of our community were driving together after a long day. We weren’t looking for anything extravagant, just a small pick me up and a quiet moment to enjoy. That’s when we saw it: the warm glow of the drive thru lights and, right beneath them, a sign that caught our attention “Free Coffee for Veterans.”
To someone else, that might just be another promotion. But to us, it’s more than words on a sign. It’s a nod of appreciation, a small but meaningful acknowledgment of the sacrifices we and countless others have made. We both smiled and thought, “What a nice way to end the day.”
We pulled into the drive thru, but quickly realized the speaker wasn’t working. No problem things break sometimes. We rolled forward to the window, expecting to be greeted with a smile and maybe even a “Thank you for your service.” Instead, we were met with something entirely different.
The employee leaned out with an expression that could only be described as annoyance, like we were an interruption to her evening rather than paying customers. We politely asked about the free veteran coffee and even pointed to the sign to make sure there was no misunderstanding. Her response? A flat, cold, dismissive “No.”
No explanation. No “I’m sorry, the promotion isn’t valid right now.” No effort to clarify or double check. Just a tone and look that made it clear she felt above us like we were trying to take something we didn’t deserve.
We sat there for a moment, a bit stunned. I glanced over at my buddy and couldn’t help but wonder what was running through his mind. He’s served with honor, built a good life after the military, and does so much for the community just like me. I felt a wave of embarrassment and even emotional distress, not because of the coffee, but because in that moment we were both made to feel small, like our service didn’t matter. It hurt more than I care to admit.
As veterans, we’ve faced difficult moments. We’ve dealt with far greater challenges than a denied cup of coffee. But the sting wasn’t from the drink we didn’t get it was from the lack of respect in the exchange. As the saying goes, “It’s not the coffee it’s the respect in the cup.” And that night, there was neither coffee nor respect to be found.
It’s not about a free drink. It’s about integrity honoring your word and showing consistent respect to customers, especially those you publicly claim to honor. If you don’t mean it, take the sign down. If you do mean it, make sure every employee is informed, prepared, and capable of delivering the offer with basic courtesy.
We didn’t leave with coffee that night, but we did leave with something else: disappointment and a heaviness I wasn’t expecting. A small act of kindness could have been a bright spot in our day. Instead, it became a moment I’ll remember for all the wrong reasons.
A cold shoulder at a coffee window doesn’t just ruin a cup it leaves a lasting impression. And unfortunately, that night, Whataburger served us something we never ordered: disrespect.
Atmosphere: 1
Food: 1
Service: 1
Edward Lamb
I pulled up to the restaurant and it took five minutes to place an order for a burger and chicken strips. I can’t explain why that would take five minutes after paying I was asked to pull up and waited. 10 minutes go by and a different lady came out in a huff and asked me to pull up even farther. After a total of 25 minutes at the place, I finally had my food and still had to remind them to give me the extra sauce that I paid for.
Atmosphere: 2
Food: 4
Service: 1
Christopher Kelley
I’m used to Whataburgers being very slow, and this one was great. Super fast. Forgot my ranch, but I forgive them.
Food: 5
Service: 4
Ethan Chunn
This business has great service and great management all the way around. Mr. Kevin has his employees go above and beyond for great service. Food was delicious and I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
Doug Strain
over 40 minutes in drive through...horrible service... will never go here again....what a disappointment compared to the other whataburger locations ive dined at....a pox on this so-called restaurant
Atmosphere: 1
Food: 2
Service: 1
Schuyler Olivier
Just be ready to wait at least 20 to 30 minutes for your food... Typical Whataburger quality as far as taste but ridiculously long wait even if no one's there...
Christy G was so hateful and rude and could not smile to save her soul and was so hateful and could not get the order right and they were not that busy …if it was not for the employee Shi we would have left. She came out and was taking care of us and a few others and was so polite and professional!! Thank you beautiful SHI!!
Drive through had quick and efficient service. The worker was very personable and polite. Food was delicious and piping hot.
Atmosphere: 5
Food: 5
Service: 5
Max Smith
Worst service - 45 mins waiting and the burger was salty and burnt. Went in and no one was working!!! There was a line of cars waiting with wrong orders given. Christy G cashier couldn't even process it correctly. I have receipt time stamped and corporate needs to know that .. lazy folks that should be fired! 115 arrived and didnt get food literally time 205pm. So take your business somewhere else!! Worth the time! Corporate complaint sent in
Atmosphere: 1
Food: 1
Service: 1
john martin
Very fast and efficient staff. Perfect dining experience during long road trip.
Atmosphere: 5
Food: 5
Service: 5
Dale Thames
Staff were friendly, professional, impeccable. Food was good typical Whataburger. Facility very clean . However in a blind taste test I doubt anyone could identify the chocolate shake as Chocolate! It's barely pale caramel colored. Has a vanilla taste to it or artificial banana!! My husband thought his chocolate shake tasted like weak coconut. Whataburger - please fix this. We all want a nice chocolate shake or take this off the menu
Atmosphere: 5
Food: 4
Service: 5
Johnnybearsgirl
The food was prepared quickly and correctly. The staff was very friendly and not sitting around chatting. The manager circulated the lobby cleaning and checking on customers. It was a great experience! My fav Whataburger I've been in!
If I could give this place 0 stars I would. We have been sitting in a double drive thru line for 30 minutes after we placed our order. They have come out multiple times to the car to get our re order and discuss payment then after 25 minutes bring straws and drinks still no food. After 35 minutes we walked up to the drive thru window and they said our order was lost and they will remake it. BY FAR WORST WHATABURGER EVER!!!
The drive through is terrible not sure if there is a problem but it is to much
Atmosphere: 1
Food: 5
Service: 1
Had a dinner stop in Canton, Tx. Best WB I’ve had and the service was amazing!
“Imagine serving your country for years, then being denied a simple cup of coffee you were promised.”
It was the evening of August 9, 2025, right around 20:00, in Louisiana. My friend and I both proud U.S. veterans and respected, successful members of our community were driving together after a long day. We weren’t looking for anything extravagant, just a small pick me up and a quiet moment to enjoy. That’s when we saw it: the warm glow of the drive thru lights and, right beneath them, a sign that caught our attention “Free Coffee for Veterans.”
To someone else, that might just be another promotion. But to us, it’s more than words on a sign. It’s a nod of appreciation, a small but meaningful acknowledgment of the sacrifices we and countless others have made. We both smiled and thought, “What a nice way to end the day.”
We pulled into the drive thru, but quickly realized the speaker wasn’t working. No problem things break sometimes. We rolled forward to the window, expecting to be greeted with a smile and maybe even a “Thank you for your service.” Instead, we were met with something entirely different.
The employee leaned out with an expression that could only be described as annoyance, like we were an interruption to her evening rather than paying customers. We politely asked about the free veteran coffee and even pointed to the sign to make sure there was no misunderstanding. Her response? A flat, cold, dismissive “No.”
No explanation. No “I’m sorry, the promotion isn’t valid right now.” No effort to clarify or double check. Just a tone and look that made it clear she felt above us like we were trying to take something we didn’t deserve.
We sat there for a moment, a bit stunned. I glanced over at my buddy and couldn’t help but wonder what was running through his mind. He’s served with honor, built a good life after the military, and does so much for the community just like me. I felt a wave of embarrassment and even emotional distress, not because of the coffee, but because in that moment we were both made to feel small, like our service didn’t matter. It hurt more than I care to admit.
As veterans, we’ve faced difficult moments. We’ve dealt with far greater challenges than a denied cup of coffee. But the sting wasn’t from the drink we didn’t get it was from the lack of respect in the exchange. As the saying goes, “It’s not the coffee it’s the respect in the cup.” And that night, there was neither coffee nor respect to be found.
It’s not about a free drink. It’s about integrity honoring your word and showing consistent respect to customers, especially those you publicly claim to honor. If you don’t mean it, take the sign down. If you do mean it, make sure every employee is informed, prepared, and capable of delivering the offer with basic courtesy.
We didn’t leave with coffee that night, but we did leave with something else: disappointment and a heaviness I wasn’t expecting. A small act of kindness could have been a bright spot in our day. Instead, it became a moment I’ll remember for all the wrong reasons.
A cold shoulder at a coffee window doesn’t just ruin a cup it leaves a lasting impression. And unfortunately, that night, Whataburger served us something we never ordered: disrespect.
Atmosphere: 1
Food: 1
Service: 1
I pulled up to the restaurant and it took five minutes to place an order for a burger and chicken strips. I can’t explain why that would take five minutes after paying I was asked to pull up and waited. 10 minutes go by and a different lady came out in a huff and asked me to pull up even farther. After a total of 25 minutes at the place, I finally had my food and still had to remind them to give me the extra sauce that I paid for.
Atmosphere: 2
Food: 4
Service: 1
I’m used to Whataburgers being very slow, and this one was great. Super fast. Forgot my ranch, but I forgive them.
Food: 5
Service: 4
This business has great service and great management all the way around. Mr. Kevin has his employees go above and beyond for great service. Food was delicious and I will definitely be coming back
Atmosphere: 5
Food: 5
Service: 5
over 40 minutes in drive through...horrible service... will never go here again....what a disappointment compared to the other whataburger locations ive dined at....a pox on this so-called restaurant
Atmosphere: 1
Food: 2
Service: 1
Just be ready to wait at least 20 to 30 minutes for your food... Typical Whataburger quality as far as taste but ridiculously long wait even if no one's there...
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hamburger, Whataburger, Onion Rings, Mushroom Swiss Burger, Bacon Cheese Burger, Chicken Strip Basket
Christy G was so hateful and rude and could not smile to save her soul and was so hateful and could not get the order right and they were not that busy …if it was not for the employee Shi we would have left. She came out and was taking care of us and a few others and was so polite and professional!! Thank you beautiful SHI!!
Atmosphere: 5
Food: 5
Service: 1
Restaurantji Recommends
Drive through had quick and efficient service. The worker was very personable and polite. Food was delicious and piping hot.
Atmosphere: 5
Food: 5
Service: 5
Worst service - 45 mins waiting and the burger was salty and burnt. Went in and no one was working!!! There was a line of cars waiting with wrong orders given. Christy G cashier couldn't even process it correctly. I have receipt time stamped and corporate needs to know that .. lazy folks that should be fired! 115 arrived and didnt get food literally time 205pm. So take your business somewhere else!! Worth the time! Corporate complaint sent in
Atmosphere: 1
Food: 1
Service: 1
Very fast and efficient staff. Perfect dining experience during long road trip.
Atmosphere: 5
Food: 5
Service: 5
Staff were friendly, professional, impeccable. Food was good typical Whataburger. Facility very clean .
However in a blind taste test I doubt anyone could identify the chocolate shake as Chocolate! It's barely pale caramel
colored. Has a vanilla taste to it or artificial banana!! My husband thought his chocolate shake tasted like weak coconut.
Whataburger - please fix this. We all want a nice chocolate shake or take this off the menu
Atmosphere: 5
Food: 4
Service: 5
The food was prepared quickly and correctly. The staff was very friendly and not sitting around chatting. The manager circulated the lobby cleaning and checking on customers. It was a great experience! My fav Whataburger I've been in!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
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