Good morning I am reaching out in disappointment to what I was served at the drive thru window in Memphis location downtown. This was supposed to be a jr. bacon cheeseburger đ but as you see I donât know what to call it!!! The meat patty was hard as a brick, burned and stale and on top of that that ainât even a jr burger sized hamburger. The toppings was just thrown on top no cheese melt or anything and it was cold!!!!!! This is the 2nd time I have received an order like this and have gotten the same type of Service as sandwich wise.
I went on my lunch break and it was a waste of time very disappointed. Wendyâs you all have to do a better service than to be serving these size of burgers in person vs the pictures and advertisements you put out. This was once my favorite fast food but it has become a terrible place to eat lately due to the shortage and serving size of the burgers. Once again highly disappointed and still hungry from a terrible experience
Johnny Belyeu
The incredible disappearing food. Shrinking by the day. I have abandoned Wendyâs. The jr. burgers are so small and all bread. The single has been shrinking for years. Iâm done.
Porsche Cayenne
Food is decent but i came in Friday 10/17 around 9 pm and whoever the young lady is working the register and on the mic needs a lot of training. Customer service skills are complete garbage. I will never understand why people get jobs that require them to work with the public and they have stank attitudes. She had two ponytails and they were different colors. Get it together maam.
Atmosphere: 2
Food: 4
Service: 1
Eric Hernandez
Take too much time drive tru 17 min the place empty
Atmosphere: 1
Food: 2
Service: 3
Caprice Pearce
Wendy's used to be my favorite place. I don't know what happened, but the deals in the app are absolute crap now. The customer service is not as good, and the food is going downhill quickly. Wendy's used to have fresh food and great deals. Just another McDonald's now. :(
Rose Ellis
Didn't get what I ask for
Food: 2
Service: 3
Jonathon Ruple
Ordered through app and upon checking with employees was told THEN oh we don't have that. This is need to know information and in all reality needs to be addressed by corporate as the restaurant should be able to communicate with the customer or should be able to make remarks on app when they're out of an item. I'm sure it's not hurting these employees' minds but will not be returning to this location again. Cust. Service seems to a forgotten trait not only here but a great deal of fast food eateries
Atmosphere: 1
Food: 1
Service: 1
Justin Lain
I go here every now and then. They have a walk up window they allow you to order at when the lobby is closed. What you would expect from a fast food place as far as food and service.
Atmosphere: 3
Food: 3
Service: 3
Shawn Thrower
Do better every time I come to this Wendyâs always something wrong
Atmosphere: 1
Food: 1
Service: 1
Cheri Jo Burwell
You have nasty filthy people on drugs that donât bathe and itâs obviousâŚ. Makes you sick by the time you see them even touching my wrapper!!!â
Get rid of the junkies!!!!! Especially that Zach!!!!
Every time I stop by Wendyâs to grab food for a family member especially in the evening itâs consistently disappointing.The morning crew is a little different depending on the crew.
The quality and service are nowhere near what customers should expect. ⢠Refried fries are often served, noticeably darker, stale, and greasy. ⢠The food is cold, and nuggets taste old, likely from sitting under a heat lamp or being refried instead of freshly cooked. ⢠Iâve been told several times that theyâre âwaiting on a truckâ or âout of items,â but it seems more like they just donât want to drop fresh food close to closing time. ⢠On more than one occasion, the burger was wrapped inside out, and the overall presentation looked rushed and careless. ⢠Customer service is often unwelcoming and dismissive.
I understand working in fast food isnât easy, and most of us understands, but customers still deserve respect, quality food, and honesty especially when paying full price. I truly hope management takes the time to address these ongoing issues. People come to Wendyâs expecting fresh, hot meals.
Food: 1
Service: 1
Shenna Tipton
There taco salad used to be my go to now the bag of tortilla strips is so small and the creamy salsa dressing is 𤢠nasty! Y change it go back to the way use to be wonât be eating there again until.
Brandon Baney
sitting here in wendys east 12th street erie pa waiting 20 mins in line to get my order taken. short staffed to much chaos with drive through door dash orders to care about the customers in the store.
Lizzett Mounatin
They messed up our whole order and was very disrespectful and rude and they arenât sanitary and they donât care about peopleâs allergies
Cody James Szelogowski
yall need to do something about your fish sandwich. it's horrible
Good morning I am reaching out in disappointment to what I was served at the drive thru window in Memphis location downtown. This was supposed to be a jr. bacon cheeseburger đ but as you see I donât know what to call it!!! The meat patty was hard as a brick, burned and stale and on top of that that ainât even a jr burger sized hamburger. The toppings was just thrown on top no cheese melt or anything and it was cold!!!!!! This is the 2nd time I have received an order like this and have gotten the same type of Service as sandwich wise. I went on my lunch break and it was a waste of time very disappointed. Wendyâs you all have to do a better service than to be serving these size of burgers in person vs the pictures and advertisements you put out. This was once my favorite fast food but it has become a terrible place to eat lately due to the shortage and serving size of the burgers. Once again highly disappointed and still hungry from a terrible experience
The incredible disappearing food. Shrinking by the day. I have abandoned Wendyâs. The jr. burgers are so small and all bread. The single has been shrinking for years. Iâm done.
Food is decent but i came in Friday 10/17 around 9 pm and whoever the young lady is working the register and on the mic needs a lot of training. Customer service skills are complete garbage. I will never understand why people get jobs that require them to work with the public and they have stank attitudes. She had two ponytails and they were different colors. Get it together maam.
Atmosphere: 2
Food: 4
Service: 1
Take too much time drive tru 17 min the place empty
Atmosphere: 1
Food: 2
Service: 3
Wendy's used to be my favorite place. I don't know what happened, but the deals in the app are absolute crap now. The customer service is not as good, and the food is going downhill quickly. Wendy's used to have fresh food and great deals. Just another McDonald's now. :(
Didn't get what I ask for
Food: 2
Service: 3
Ordered through app and upon checking with employees was told THEN oh we don't have that. This is need to know information and in all reality needs to be addressed by corporate as the restaurant should be able to communicate with the customer or should be able to make remarks on app when they're out of an item. I'm sure it's not hurting these employees' minds but will not be returning to this location again. Cust. Service seems to a forgotten trait not only here but a great deal of fast food eateries
Atmosphere: 1
Food: 1
Service: 1
I go here every now and then. They have a walk up window they allow you to order at when the lobby is closed. What you would expect from a fast food place as far as food and service.
Atmosphere: 3
Food: 3
Service: 3
Do better every time I come to this Wendyâs always something wrong
Atmosphere: 1
Food: 1
Service: 1
You have nasty filthy people on drugs that donât bathe and itâs obviousâŚ. Makes you sick by the time you see them even touching my wrapper!!!â Get rid of the junkies!!!!! Especially that Zach!!!!
Restaurantji Recommends
Every time I stop by Wendyâs to grab food for a family member especially in the evening itâs consistently disappointing.The morning crew is a little different depending on the crew.
The quality and service are nowhere near what customers should expect.
⢠Refried fries are often served, noticeably darker, stale, and greasy.
⢠The food is cold, and nuggets taste old, likely from sitting under a heat lamp or being refried instead of freshly cooked.
⢠Iâve been told several times that theyâre âwaiting on a truckâ or âout of items,â but it seems more like they just donât want to drop fresh food close to closing time.
⢠On more than one occasion, the burger was wrapped inside out, and the overall presentation looked rushed and careless.
⢠Customer service is often unwelcoming and dismissive.
I understand working in fast food isnât easy, and most of us understands, but customers still deserve respect, quality food, and honesty especially when paying full price. I truly hope management takes the time to address these ongoing issues. People come to Wendyâs expecting fresh, hot meals.
Food: 1
Service: 1
There taco salad used to be my go to now the bag of tortilla strips is so small and the creamy salsa dressing is 𤢠nasty! Y change it go back to the way use to be wonât be eating there again until.
sitting here in wendys east 12th street erie pa waiting 20 mins in line to get my order taken. short staffed to much chaos with drive through door dash orders to care about the customers in the store.
They messed up our whole order and was very disrespectful and rude and they arenât sanitary and they donât care about peopleâs allergies
yall need to do something about your fish sandwich. it's horrible
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