Masker Family McDonald's Franchise Office

Your store on Brownswitch is a joke. 10 minutes in line to not get all of my stuff due to waiting too long. Your order taker, you can’t hear her for anything. Your girl making frappes….cant read. Asked for no whip cream and she loaded it down. I asked for it to be remade and she couldn’t do that in a timely manner. Ask for a refund and your “manager” couldn’t process it. Y’all need to retrain that staff…all they wanted to do is blame the computers on being slow

Not gonna lie, the food actually ain't trippin down there!

I enjoyed the hot food despite the lines that happens in Galveston. Some other McDonald's like mine really take slow and even forget the MAIN items on the menu..

But y'all have heightened MY Interest!

Would most go again with a group!

Unable to leave a review for the cedar lake exit in Mississippi because even spending 50 plus dollars they refused to break a 100$ bill . So now my kids won’t get breakfast as we are traveling. This is an absolutely strange policy “legal tender for all debts public and private”, “not McDonald’s”

I was at the cedar lake unit drive thru for 45 minutes today. Inside drive thru lane moved but outside lane did not move once for over ten to fifteen minutes! I called and asked if there was a problem with drive thru. Responded no!!! I will NOT be using them again. I hope they gave video of the drive thru because it certainly needs their attention!

Horribly slow backed up drive-thru. Ordered one sandwich and hash browns at 9:00. 20 minutes later still no food.

The online orders and drive through take precedent, don’t go inside it took 20 mins to get to meal deals! The cars were fairly quick but several messed up meals (people bringing them back inside)

For the most part I get good service. I go at least five times a week.

Could not get a receipt for my purchase
Fish tasted very bland
No customer service only robots in flesh doing what the computer screen tells them
Only keious machine only one out of four working
Very poor service
I have had a horrible experience

Just wanna know why when i ask for no pickles i get pickles. Or when i ask for sauce i get no sauce. Your store i front of hard rock is the worst one in the cost. Either close down or you come personally work it. This shit i ridiculous. Year after year complaint after complaint and nothing changes.

Rude human resources manager named John or Joe he yelled at me on the phone I've never experienced anything like this place before being hired

Rude and unprofessional

All the ones they own are screwin up all orders im pissed its all the time

Your employees shouldn't slam the window in your face because you choose not to pull forward.

No service at counter. Took 20 minutes to get food. My last trip ever to McDonald's.

Keith had the BEST customer service ever given, thank you again for your hospitality!! 5/5