Never got food. Sat there for an hour. Multiple people had to get refunds. The manager was the problem. She was rude and lazy.
Atmosphere: 1
Food: 1
Service: 1
Mariah Knight
So we go to the Taco Bell on Wells Road in Cypress and tell me why it took a whole hour and we were ordering our food and we still never got it on top of that. Somebody had to go ask them to turn around and pay attention to their customers because they were not a parent had to come in and said this is the most unprofessional workplace that they have ever been to. We also had to get a refund because we had things to do and we didn’t have a whole Nother hour to wait for our food. And people wonder why they can’t get a raise
Atmosphere: 1
Food: 1
Service: 1
Alyceea Neeley
I ordered online and when I pulled in and tried to pick up my order in the lobby a worker was standing outside. She then told me the lobby was closed. When I told her that I had a pickup order, she then said that I had to go through the drive thru. I went through the drive thru and confirmed my name on the screen and the window and they gave me my food. When I got home I realized they gave me the wrong order even though I confirmed who I was multiple times and my name was nowhere near close to the name on the wrong order they gave me. So I drove all the way back to the location and double checked that their lobby was still closed and went through the drive thru. I told them that they had gave me the wrong order and pulled to the window. I handed them back the order that they mixed up and when I tried to get my correct order they looked at me like I was crazy for giving the wrong order back and wanting my actual one. They kept repeating my name over and over and looking at me in disbelief that I could be the one on the order. When I told them that yes that was me they finally reluctantly gave me my order and gave me a rude look. When I pulled around to leave I look back at there lobby and saw that they in fact had customers in there because I saw two gentlemen leaving the lobby as I left. Safe to say I will never come back to this location I have been coming here for years and they truly messed up in so many ways. Do better.
Atmosphere: 1
Food: 1
Service: 1
Vet Craft
Worst Taco bell. The AI bot can't ever get the my order right. So I can inside to order. Was made to use the kisok. And still got my order wrong. People just standing around in their phones, then have me attitude when I told them my order was wrong. I grew up in the restaurant busy my whole life. Just sorry. I'll be sending a email to corporate. As I type this the employee's are yelling at each other. Sad
Atmosphere: 1
Food: 1
Service: 1
Andrew Shaver
Its taco bell....
Atmosphere: 4
Food: 4
Service: 4
Michelle Kirkland
This location wasn't busy on our most recent visit. We have had a few bad experiences here before but today was good. I am not a big fan of the kiosk ordering, as it limits personal interaction. While the staff was friendly when delivering the order, there was no greeting upon entering and it looked liek a ghost town in the kitchen. The order was completed correctly and the food was fresh and tasted good.
Atmosphere: 5
Food: 5
Service: 5
Roman Fields
Order your food from a kiosk. This place has gone downhill from its previous two incarnations.
Atmosphere: 2
Food: 3
Service: 1
Andrew Roberts
Never got to eat because they have a terrible ai in the order box that can’t even hear or correct itself lol. I guess it’s burger night
Atmosphere: 1
Food: 5
Service: 1
Dusty Davis
The night crew at this restaurant are amazing. They always go above and beyond their jobs for exceptional customer service. I would recommend this restaurant. They try very hard even if they are shorthanded their attitude is always positive! I went in Sunday night and the lady in the drive thru went out of her way to get my orders quickly.😋
Atmosphere: 5
Food: 5
Service: 5
Mike Antley
Yall suck so bad on everything yall do. I ordered my food thru door dash and it's been over an hour and a half still no food.
Can’t stand this location , they mess up everytime never answers the phone either . I will NEVER return to this location terrible management a staff very unfriendly they don’t care about anything ..
Atmosphere: 1
Food: 1
Service: 1
Andrewia Stewart
Wheelchair accessibility: NA
Atmosphere: 1
Food: 1
Service: 1
Denis Matwychuk
Ordering is very second rate. Nothing personal!
Food: 3
Service: 3
Jeff Bailey
Guaranteed to mess your order up
Jakob Brown
I have bad experiences each time I try to eat here, from wrong orders, missing items, cold food, wads of hair, but this is the most ridiculous.
This is how my Catina chicken taco was served. Why did you guys think it was cool to serve a smashed taco? The other taco wasn’t even correct, it was supposed to be 2 carina chickens and one was beef.
How do you guys mess up every single time? If I would have left a bad review for each experience they would be at least 7 within the past 6 months. So yeah, it’s on me for trying again but geez you’d they would eventually get better.
Never got food. Sat there for an hour. Multiple people had to get refunds. The manager was the problem. She was rude and lazy.
Atmosphere: 1
Food: 1
Service: 1
So we go to the Taco Bell on Wells Road in Cypress and tell me why it took a whole hour and we were ordering our food and we still never got it on top of that. Somebody had to go ask them to turn around and pay attention to their customers because they were not a parent had to come in and said this is the most unprofessional workplace that they have ever been to. We also had to get a refund because we had things to do and we didn’t have a whole Nother hour to wait for our food. And people wonder why they can’t get a raise
Atmosphere: 1
Food: 1
Service: 1
I ordered online and when I pulled in and tried to pick up my order in the lobby a worker was standing outside. She then told me the lobby was closed. When I told her that I had a pickup order, she then said that I had to go through the drive thru. I went through the drive thru and confirmed my name on the screen and the window and they gave me my food. When I got home I realized they gave me the wrong order even though I confirmed who I was multiple times and my name was nowhere near close to the name on the wrong order they gave me. So I drove all the way back to the location and double checked that their lobby was still closed and went through the drive thru. I told them that they had gave me the wrong order and pulled to the window. I handed them back the order that they mixed up and when I tried to get my correct order they looked at me like I was crazy for giving the wrong order back and wanting my actual one. They kept repeating my name over and over and looking at me in disbelief that I could be the one on the order. When I told them that yes that was me they finally reluctantly gave me my order and gave me a rude look. When I pulled around to leave I look back at there lobby and saw that they in fact had customers in there because I saw two gentlemen leaving the lobby as I left. Safe to say I will never come back to this location I have been coming here for years and they truly messed up in so many ways. Do better.
Atmosphere: 1
Food: 1
Service: 1
Worst Taco bell. The AI bot can't ever get the my order right. So I can inside to order. Was made to use the kisok. And still got my order wrong. People just standing around in their phones, then have me attitude when I told them my order was wrong. I grew up in the restaurant busy my whole life. Just sorry. I'll be sending a email to corporate. As I type this the employee's are yelling at each other. Sad
Atmosphere: 1
Food: 1
Service: 1
Its taco bell....
Atmosphere: 4
Food: 4
Service: 4
This location wasn't busy on our most recent visit. We have had a few bad experiences here before but today was good. I am not a big fan of the kiosk ordering, as it limits personal interaction. While the staff was friendly when delivering the order, there was no greeting upon entering and it looked liek a ghost town in the kitchen. The order was completed correctly and the food was fresh and tasted good.
Atmosphere: 5
Food: 5
Service: 5
Order your food from a kiosk. This place has gone downhill from its previous two incarnations.
Atmosphere: 2
Food: 3
Service: 1
Never got to eat because they have a terrible ai in the order box that can’t even hear or correct itself lol. I guess it’s burger night
Atmosphere: 1
Food: 5
Service: 1
The night crew at this restaurant are amazing. They always go above and beyond their jobs for exceptional customer service. I would recommend this restaurant. They try very hard even if they are shorthanded their attitude is always positive! I went in Sunday night and the lady in the drive thru went out of her way to get my orders quickly.😋
Atmosphere: 5
Food: 5
Service: 5
Yall suck so bad on everything yall do. I ordered my food thru door dash and it's been over an hour and a half still no food.
Service: 1
Restaurantji Recommends
Can’t stand this location , they mess up everytime never answers the phone either .
I will NEVER return to this location terrible management a staff very unfriendly they don’t care about anything ..
Atmosphere: 1
Food: 1
Service: 1
Wheelchair accessibility: NA
Atmosphere: 1
Food: 1
Service: 1
Ordering is very second rate. Nothing personal!
Food: 3
Service: 3
Guaranteed to mess your order up
I have bad experiences each time I try to eat here, from wrong orders, missing items, cold food, wads of hair, but this is the most ridiculous.
This is how my Catina chicken taco was served. Why did you guys think it was cool to serve a smashed taco? The other taco wasn’t even correct, it was supposed to be 2 carina chickens and one was beef.
How do you guys mess up every single time? If I would have left a bad review for each experience they would be at least 7 within the past 6 months. So yeah, it’s on me for trying again but geez you’d they would eventually get better.
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