Ok I tried giving them a chance to make things right but since they’re refusing to help me, I guess I’m going to have to turn to social media to get my $9 refund ? and yes I sure am doing all this over $9 because I paid for something I did not get!I ordered joes cafe in westwego through Uber eats Saturday night and they had a buy one get one deal for the half dozen mixed donuts so I ordered some. When the driver got to joe’s, he called me and advised that they did not have the donuts I ordered I asked if there was even just glazed donuts and he said no. I told him to tell the store to just mark it unavailable so that I’d get a refund. I WAS TOLD I WOULD GET A REFUND! When my order arrived, nothing was adjusted (which the stores can do on their end because they sure as hell would have adjusted it to charge me extra if I asked for something to be added, so they’re 100% able to mark something unavailable and do a price adjustment) but ANYWAY I noticed it wasn’t done so I contacted Uber eats they wanted to confirm with Joe’s that what I was saying was true so they asked me to hold and called joes. Nobody answered. This agent called several times and I even tried multiple times because I was furious at this point. He was unable to refund me because of Uber eats policy AND JOES SIMPLY IGNORING THE PHONE RINGING OFF THE HOOK!!! I decided to wait until the next morning. I called in and the kitchen manager spoke with me and advised she would pass it on to the other manager and they would follow up with me. I have yet to receive a phone call. So I tried messaging the Facebook page. (Messages exchanged below) Y’all are playing games bro. This is legit the worst customer service I have ever experienced I just want my damn $9 back for what I did not receive!!! My family has frequented joes for years and never had issues until now. It’s absolutely ridiculous that I’m having to go to this extent for someone to simply do the right thing!!!! I’m truly disappointed af bc I love y’all’s donuts and food but this is bad management at its finest and I will not be back to support this business any longer!!!
Judy Lockwood
Good food, clean restaurant and friendly service. Glazed beignets will melt in your mouth. The big fat cinnamon rolls are delicious too!
Frederick
The best
Jess
The donuts are so so so good! The food was okay, except the grits were made with water instead of milk and no butter. So I wouldn't recommend them. The donuts though... Wheelchair accessibility: Seemed fully accessible to me.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Great Donuts
James Dwoskin
Best apple fritter I've ever had!
Thomas Maletic
if you see their king cakes anywhere they are absolutely the BEST -- doughy, delightfully full bodied, flavor and texture in every bite. I've tried many and this one's the absolute pinnacle.
Atmosphere: 5
Food: 5
Service: 5
Shive Magazine
Love this place the food is great! You won't regret
Atmosphere: 5
Food: 5
Service: 5
Dinah Jones
I go der only for the bacon ? log dey are so dam good ?????? y'all got to try Dem I go an sometimes but Dem all that's how good ???? dey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Dionne Gillard
Love the fresh doughnuts and king cakes when in season! I WISH they had more times hot doughnuts were available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Donuts
Brown Candy
Guaranteed freshnessParking: Always somewhere to park and they have a drive thruKid-friendliness: Kids loved the place and wanted to sit on the stools and dine inWheelchair accessibility: It's available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Beignets, Apple Fritter
Got breakfast Monday morning. Got a lena bowl. It didn't have everything in it, that it was suppose to. Went back the people said it had what it was suppose to but on the menu it said something different. We got French toast. It was burnt and and chewy. Then a week ago went to get a king cake. Was told they were out of the one we wanted. Had to go to the Joe's in marrero. Never eating at Joe's in Westwego again.
Atmosphere: 1
Food: 1
Service: 1
Misty (Storm)
Everytime i go for donuts theyre not warm and lil crusty airy and hard. Sliders are nothing to brag about either.
Atmosphere: 5
Food: 4
Service: 5
Justin McKenzie
Fantastic local diner with delicious food and friendly service! First time experiencing a Joe's, highly recommended and wish we had one closer to home.
Atmosphere: 5
Food: 5
Service: 5
Jim Jager
We are from Michigan, camping at nearby Bayou Segnette State Park, had to stop by to try local dining AND "2023 Best King Cakes". Ordered 3 egg grilled shrimp omelette and split it, as well as biscuits, sausage, and gravy; all was GREAT, as was our waitress Dawn. Will definitely go back againParking: Spaces open even during morning rush, + drive-thru
Ok I tried giving them a chance to make things right but since they’re refusing to help me, I guess I’m going to have to turn to social media to get my $9 refund ? and yes I sure am doing all this over $9 because I paid for something I did not get!I ordered joes cafe in westwego through Uber eats Saturday night and they had a buy one get one deal for the half dozen mixed donuts so I ordered some. When the driver got to joe’s, he called me and advised that they did not have the donuts I ordered I asked if there was even just glazed donuts and he said no. I told him to tell the store to just mark it unavailable so that I’d get a refund. I WAS TOLD I WOULD GET A REFUND! When my order arrived, nothing was adjusted (which the stores can do on their end because they sure as hell would have adjusted it to charge me extra if I asked for something to be added, so they’re 100% able to mark something unavailable and do a price adjustment) but ANYWAY I noticed it wasn’t done so I contacted Uber eats they wanted to confirm with Joe’s that what I was saying was true so they asked me to hold and called joes. Nobody answered. This agent called several times and I even tried multiple times because I was furious at this point. He was unable to refund me because of Uber eats policy AND JOES SIMPLY IGNORING THE PHONE RINGING OFF THE HOOK!!! I decided to wait until the next morning. I called in and the kitchen manager spoke with me and advised she would pass it on to the other manager and they would follow up with me. I have yet to receive a phone call. So I tried messaging the Facebook page. (Messages exchanged below) Y’all are playing games bro. This is legit the worst customer service I have ever experienced I just want my damn $9 back for what I did not receive!!! My family has frequented joes for years and never had issues until now. It’s absolutely ridiculous that I’m having to go to this extent for someone to simply do the right thing!!!! I’m truly disappointed af bc I love y’all’s donuts and food but this is bad management at its finest and I will not be back to support this business any longer!!!
Good food, clean restaurant and friendly service. Glazed beignets will melt in your mouth. The big fat cinnamon rolls are delicious too!
The best
The donuts are so so so good! The food was okay, except the grits were made with water instead of milk and no butter. So I wouldn't recommend them. The donuts though... Wheelchair accessibility: Seemed fully accessible to me.
Atmosphere: 3
Food: 3
Service: 4
Recommended dishes: Great Donuts
Best apple fritter I've ever had!
if you see their king cakes anywhere they are absolutely the BEST -- doughy, delightfully full bodied, flavor and texture in every bite. I've tried many and this one's the absolute pinnacle.
Atmosphere: 5
Food: 5
Service: 5
Love this place the food is great! You won't regret
Atmosphere: 5
Food: 5
Service: 5
I go der only for the bacon ? log dey are so dam good ?????? y'all got to try Dem I go an sometimes but Dem all that's how good ???? dey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Doughnut
Love the fresh doughnuts and king cakes when in season! I WISH they had more times hot doughnuts were available.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Great Donuts
Guaranteed freshnessParking: Always somewhere to park and they have a drive thruKid-friendliness: Kids loved the place and wanted to sit on the stools and dine inWheelchair accessibility: It's available
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Glazed Beignets, Apple Fritter
Restaurantji Recommends
Got breakfast Monday morning. Got a lena bowl. It didn't have everything in it, that it was suppose to. Went back the people said it had what it was suppose to but on the menu it said something different. We got French toast. It was burnt and and chewy. Then a week ago went to get a king cake. Was told they were out of the one we wanted. Had to go to the Joe's in marrero. Never eating at Joe's in Westwego again.
Atmosphere: 1
Food: 1
Service: 1
Everytime i go for donuts theyre not warm and lil crusty airy and hard. Sliders are nothing to brag about either.
Atmosphere: 5
Food: 4
Service: 5
Fantastic local diner with delicious food and friendly service! First time experiencing a Joe's, highly recommended and wish we had one closer to home.
Atmosphere: 5
Food: 5
Service: 5
We are from Michigan, camping at nearby Bayou Segnette State Park, had to stop by to try local dining AND "2023 Best King Cakes". Ordered 3 egg grilled shrimp omelette and split it, as well as biscuits, sausage, and gravy; all was GREAT, as was our waitress Dawn. Will definitely go back againParking: Spaces open even during morning rush, + drive-thru
Atmosphere: 5
Food: 5
Service: 5
Great
Atmosphere: 5
Food: 5
Service: 5