This was my go-to McDonald's for a few years. No more!!! I will find another McDonald's store to frequent. On Dec 17 I purchased several items including a Big Breakfast with Hotcakes and Steak. I drove 3 miles home to find sausage and not steak. I immediately called and talked to the manager Lorraine. She told me to come back and she'd take care of it. I couldn't make it back on the 17th and told her I'd return the next day. I didn't plan on going back the next day, but they messed up my order and were willing to make it right. I went back on the 18th, driving 3 miles out of my way thinking Lorraine was going to remake the whole Big Breakfast with Hotcakes and Steak. NOPE!!! I drove 3 miles out of my way and 3 miles back - 6 miles for a small piece of processed meat. To not make it a wasted trip, I ended up placing an order and spending over $25 that I originally didn't plan on spending. Lorraine, do you really expect valued customers to go out of their way to get only what you owe them - because you and your employees made a mistake??? To top it off... The replacement order that I had to pay for had 2 and 1/2 hotcakes. The bottom pancake was only part of one. At least I thought I was a valued customer... I only patronized this store 3 to 4 times a week and spending $15 - $25 per visit, for approximately 4 years. The Clearview/Elmwood store and the Jefferson Hwy/Causeway stores are a lot closer to my home in Bridge City. Lorraine, thank you for letting me know you don't value my business. You will save me a lot of time and gas by finding another McDonald's to frequent. This location needs new ownership or new management. You would think with a 3.2 rating, someone would do something to improve business. They no longer deserve my business. Bye!
Atmosphere: 2
Food: 2
Service: 2
Skylar Schaub
Went in through drive through. Sat where you order at for 10 minutes, finally order. When I got to the window they didn’t know what I ordered and then got cold food.
Atmosphere: 1
Food: 2
Service: 2
Elvis D
Delicious
Crystal
I always had great service and the food always came fast and hot. Also they always have an ice cream machine that works.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Elgin Sharper
Fries at this location are great 👍.
Atmosphere: 5
Food: 5
Service: 5
Ken Strahan
Online order...went to drive through...told to go inside to order...no signs...just a rude voice..canceled...
Food is good, but the workers are jerks and a-holes
Food: 3
Service: 1
Brandy Dufrene
They make me mad I always have difficult time with these people, they don't take my order, they aren't service dog friendly, they always skip me in line while in the drive thru.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac, Sausage Biscuit, Crispy Chicken Sandwich, Big Breakfast with Hotcakes, Hamburger
Robert Scott
This is not a fast food service like back in the day......
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dr Pepper, Big Mac
Wayne arabie
I asked for mayo and ketchup and the lady gave me someone else's order with my ketchup and mayo
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Big Mac, Sausage Biscuit, Crispy Chicken Sandwich
The service is good. The staff is excellent! 👌💯
Food was fresh.. Service could be better
This was my go-to McDonald's for a few years. No more!!! I will find another McDonald's store to frequent.
On Dec 17 I purchased several items including a Big Breakfast with Hotcakes and Steak. I drove 3 miles home to find sausage and not steak. I immediately called and talked to the manager Lorraine. She told me to come back and she'd take care of it. I couldn't make it back on the 17th and told her I'd return the next day. I didn't plan on going back the next day, but they messed up my order and were willing to make it right.
I went back on the 18th, driving 3 miles out of my way thinking Lorraine was going to remake the whole Big Breakfast with Hotcakes and Steak. NOPE!!! I drove 3 miles out of my way and 3 miles back - 6 miles for a small piece of processed meat.
To not make it a wasted trip, I ended up placing an order and spending over $25 that I originally didn't plan on spending.
Lorraine, do you really expect valued customers to go out of their way to get only what you owe them - because you and your employees made a mistake???
To top it off... The replacement order that I had to pay for had 2 and 1/2 hotcakes. The bottom pancake was only part of one.
At least I thought I was a valued customer... I only patronized this store 3 to 4 times a week and spending $15 - $25 per visit, for approximately 4 years.
The Clearview/Elmwood store and the Jefferson Hwy/Causeway stores are a lot closer to my home in Bridge City.
Lorraine, thank you for letting me know you don't value my business. You will save me a lot of time and gas by finding another McDonald's to frequent.
This location needs new ownership or new management. You would think with a 3.2 rating, someone would do something to improve business. They no longer deserve my business.
Bye!
Atmosphere: 2
Food: 2
Service: 2
Went in through drive through. Sat where you order at for 10 minutes, finally order. When I got to the window they didn’t know what I ordered and then got cold food.
Atmosphere: 1
Food: 2
Service: 2
Delicious
I always had great service and the food always came fast and hot. Also they always have an ice cream machine that works.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Big Mac
Fries at this location are great 👍.
Atmosphere: 5
Food: 5
Service: 5
Online order...went to drive through...told to go inside to order...no signs...just a rude voice..canceled...
Atmosphere: 1
Food: 1
Service: 1
Very friendly workers.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sausage Biscuit
Order took to long .
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Hamburger
Restaurantji Recommends
It's McDonald's.
Atmosphere: 1
Food: 1
Service: 1
Food is good, but the workers are jerks and a-holes
Food: 3
Service: 1
They make me mad I always have difficult time with these people, they don't take my order, they aren't service dog friendly, they always skip me in line while in the drive thru.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Big Mac, Sausage Biscuit, Crispy Chicken Sandwich, Big Breakfast with Hotcakes, Hamburger
This is not a fast food service like back in the day......
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Dr Pepper, Big Mac
I asked for mayo and ketchup and the lady gave me someone else's order with my ketchup and mayo
Atmosphere: 2
Food: 5
Service: 2
Recommended dishes: Big Mac, Sausage Biscuit, Crispy Chicken Sandwich
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