I prefer to use a local company such as Delivery Express than the corporate competition, and in the past their service has been fine. Which is why I have given them 3 stars, rather than the 1 star their latest non-delivery warrants. When I placed the order, the estimated delivery time was 45 minutes. After the elapsed 45 minutes, I received a call saying that they had no drivers available, and they had not yet contacted the restaurant (which I suppose was better than having cold food awaiting pick-up). I said that I would pick it up myself, and since they already had the order in the system they offered to place the order with the restaurant, minus the delivery charge and tip. However, when the charge came through, it included delivery and tip. I called to complain politely, they apologized and said of course the additional charges would be refunded. 2 weeks later, I am still waiting. After calling them again, I was offered a credit on my next order. Given the poor service, I'm not sure there will be a next order, so I have again asked for the charge to be refunded (as was originally promised). Apparently the accounts department will now call me in 3-4 days - why do I think this won't happen?
Xander Rabii
My student organization orders from delivery express every Sunday. We call right at 4 when deliver express opens orders, and ask for the food to be delivered at 5:30. 9/10 times the food arrives 30-60 minutes late, despite calling an hour and a half before the requested delivery time. Customer service really leaves something to be desired as well. I know it's not an issue with the restaurants themselves because every time I've ordered from one of the restaurants on my own time, they are punctual. I don't understand how a business that specializes in delivery manages to have their orders late so consistently every time, to the point where it's a running joke within the student group I am involved in.
Summer Fetterman
Used to be a good service. Now when my food was about an hour late, with no notice, no updates; there were no apologies when I called. The "manager" at Amherst Delivery express had the nerve to try to blame the restaurant for the late delivery - but I had called and confirmed my order had been picked up on time. I recommend restaurants to contract with other delivery services as using this service will reflect poorly on your restaurant (and the food you're trying to deliver) - and they will blame your restaurant.
Kimothy Ammons
I love using Delivery Express! Much better than DoorDash or other larger companies (who take advantage of their workers), and I love that they're in multiple Western Mass cities. I've used them dozens of times with zero issues, couldn't be happier!
Crystal Tacy
Awesome delivery speed we had a delivery person who did not speak much
Haisha Shumway
Everytime that the owner is not their I either get some lame excuses on why my order isn’t being processed in their system or the workers try to tell me that the prices have gone up and try to get me for more money like why about places upping there prices. Please do better!
Tara Acker
Second (and last) time using delivery express. Took two hours for delivery both times.
Adam Duso
Want simple delivery to take 45 min longer than it should? Try delivery express. A completely incompetent food delivery service
Linda Fisher
Always happy ordering from Delivery Express. Our most recent order arrived more than 10 minutes early! I also like supporting a local business. Keep up the great service. You guys are the Best!
Matty Ice
Excellent selection of restaurants to order from. Great customer service and fast delivery to my door. 5 stars!!
I prefer to use a local company such as Delivery Express than the corporate competition, and in the past their service has been fine. Which is why I have given them 3 stars, rather than the 1 star their latest non-delivery warrants. When I placed the order, the estimated delivery time was 45 minutes. After the elapsed 45 minutes, I received a call saying that they had no drivers available, and they had not yet contacted the restaurant (which I suppose was better than having cold food awaiting pick-up). I said that I would pick it up myself, and since they already had the order in the system they offered to place the order with the restaurant, minus the delivery charge and tip. However, when the charge came through, it included delivery and tip. I called to complain politely, they apologized and said of course the additional charges would be refunded. 2 weeks later, I am still waiting. After calling them again, I was offered a credit on my next order. Given the poor service, I'm not sure there will be a next order, so I have again asked for the charge to be refunded (as was originally promised). Apparently the accounts department will now call me in 3-4 days - why do I think this won't happen?
My student organization orders from delivery express every Sunday. We call right at 4 when deliver express opens orders, and ask for the food to be delivered at 5:30. 9/10 times the food arrives 30-60 minutes late, despite calling an hour and a half before the requested delivery time. Customer service really leaves something to be desired as well. I know it's not an issue with the restaurants themselves because every time I've ordered from one of the restaurants on my own time, they are punctual. I don't understand how a business that specializes in delivery manages to have their orders late so consistently every time, to the point where it's a running joke within the student group I am involved in.
Used to be a good service. Now when my food was about an hour late, with no notice, no updates; there were no apologies when I called. The "manager" at Amherst Delivery express had the nerve to try to blame the restaurant for the late delivery - but I had called and confirmed my order had been picked up on time. I recommend restaurants to contract with other delivery services as using this service will reflect poorly on your restaurant (and the food you're trying to deliver) - and they will blame your restaurant.
I love using Delivery Express! Much better than DoorDash or other larger companies (who take advantage of their workers), and I love that they're in multiple Western Mass cities. I've used them dozens of times with zero issues, couldn't be happier!
Awesome delivery speed we had a delivery person who did not speak much
Everytime that the owner is not their I either get some lame excuses on why my order isn’t being processed in their system or the workers try to tell me that the prices have gone up and try to get me for more money like why about places upping there prices. Please do better!
Second (and last) time using delivery express. Took two hours for delivery both times.
Want simple delivery to take 45 min longer than it should? Try delivery express. A completely incompetent food delivery service
Always happy ordering from Delivery Express. Our most recent order arrived more than 10 minutes early! I also like supporting a local business. Keep up the great service. You guys are the Best!
Excellent selection of restaurants to order from. Great customer service and fast delivery to my door. 5 stars!!
Restaurantji Recommends
Excellent selection of restaurants to order from. Great customer service and fast delivery to my door. 5 stars!!
The worse service you can ever have
Whatever the delivery window is,add an hour to it.
First time using this service I am very pleased will use them again.
This is a good food delivery service. Local company with local restaurants - support local!
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