Dunkin'
175 University Dr, Amherst
(413) 253-8167
Recent Reviews
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Slow, food was cold, love getting attacked by flies while im waiting.
Atmosphere: 1
Food: 2
Service: 2
Bad attitudes, slow service, and watery coffee
Atmosphere: 1
Food: 1
Service: 1
My sausage egg and cheese on an English muffin was horrible. They had burnt my bread to a moderate level, and the wait today was about 20 in the drive through. What kind of operations are they running in there.
Atmosphere: 1
Food: 1
Service: 1
Definitely don’t waste your time, stood for 5 mins cause the poor guy was running the front and had a bathroom break, while three girls in the back did nothing else. Thank you to the gentleman who took my order and has to put up with that bs
Atmosphere: 1
Food: 1
Service: 2
I recently came through the line and ordered hashbrowns, which were so hard I could’ve broken my teeth on one of them. When I told the drive-through person I I’m usually never critical, but it was so difficult to eat them because they were were hard as a rock, she sighed with exasperation and told me it would “take me a whole two minutes to make me another bag.” I left with my inedible hashbrowns. 😭😭😭 Worst $1.60 I have ever spent.
Food: 1
Service: 1
The woman at the window SIGHED when she took my order and then literally hid and did not make my drinks.
Atmosphere: 1
Food: 1
Service: 1
Please place the Mobile orders in the order pick up section.
Very bad service - they were short staffed today and only taking the orders online making anyone on line wait. I waited 30 minutes and finally left. Time management seems to be an issue here.
Atmosphere: 1
Food: 1
Service: 1
Yummy and filling
Atmosphere: 5
Food: 5
Service: 5
They took my order but nothing came out right.
she made a cappuccino while i asked for a latte. It tastes horrible. Also asked for a sandwich on everything bagel. Got a plain bagel
Food: 1
Service: 3
Restaurantji Recommends
I have no real complaints. Y’all there for me when I need y’all and I love y’all for that. But I just gotta ask, why the bathroom music so goddamn loud?? I’m so tempted to come in here with a step stool and turn it down (I’m 5 feet btw)
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Bagel, Iced Macchiato
Incredibly rude and hostile. Got argued with in the drive thru about adding coffee milk to my iced coffee. Was told it's not allowed and it can only be in the latte. When I said I'd been ordering it almost daily at this location and others, I was told that was wrong. Was forced to drive off because they refused to make my order.
Atmosphere: 1
Food: 1
Service: 1
honestly, take the extra five minutes to go out to the dunkin down the highway. save yourself the time wasted in line to the extremely incompetent people serving drinks. an iced macchiato should have two ACTUAL espresso shots in there, not the leftover bits of the espresso machine that maybe add up to literally a fourth of an actual shot. Now you drive off looking at your macchiato like huh, thats a lot whiter than it should be. Turns out you just ordered an iced sweet milk shake. Then you're like my food cant be as bad, so you start biting into it and BOOM, theres a hair in there. Cancelled. Shut this place down for the love of god please shut this place down. Saving yourself the extra ten minutes to go here IS NOT worth it, go late to your lecture, meeting, whatever it may be. I wouldn't be writing this review if this hasn't happened before...
Atmosphere: 1
Food: 1
Service: 1
My friends and I came to this dunkin to get some food and drinks in the drive thru. The workers spoke to us so rudely. Then, they forgot our hash brown, so we went inside with the bag and receipt to get them. The workers told us that we didn’t look hard enough, and continued to talk poorly about us as if we didn’t hear. At first we thought it was just the women that speaks when you order but unfortunately it was every single worker. I think they need to take a class on how to speak to customers because that was the most miserable experience. I’ve worked in the food industry for 7 years and would NEVER speak to anyone that way.
Atmosphere: 1
Food: 1
Service: 1
Expect to wait 20 min at a minimum here. Workers are slow even when they aren’t busy.
Managed poorly and staff isn’t too competent.
Atmosphere: 3
Food: 4
Service: 1
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