My first time ordering was a mess, but i called next day to speak with someone about it. I spoke to a gentleman names Charles. Charles went both-above and beyond to make it up to us! He definitely made sure to make sure the store and food met our expectations! Need more people like Charles in this world. His customer service skills were on point, he had a great, “approachable”/HELPFUL attitude/disposition. I honestly have ordered from there 3x since, and to be really real… if it wasnt for Charles, i would have never gone back. Papa Johns Is lucky to have such a dope person on their staff. He deserves a promotion and to be recognized for his amazing performance, leadership and overall character!!! Ty so much Charles!!! We appreciate you!!!! Happy New year!!! 🎈🎊
Atmosphere: 5
Food: 5
Service: 5
Matthew Dowling
Depends who is proofing the dough here. Sometimes it’s good, sometimes bad. If you do not know, dough has a window to which it can be left out at room temperature. I find I get better quality pizza here between 1-5 pm. I think they over estimate how busy they will be on the evenings. Overall this location is solid.
Food: 3
Service: 4
Lyn O
Had to buy a large to get thin crust. Asked for it to be crisp, it wasnt. Tasteless crust. So disappointing as i used to order from Papa Johns in Holyoke and it was the best pizza ever. NOT so much at this location on University Drive, Amherst. horrible no flavor, not crispy, minimal portion of toppings. We did pepperoni, mushroom and onion, and we bought a large. also when i walked in the counter person (must have been cook as well as only one in the place) was wiping his nose with his hand. I almost turned right around then. I didnt but i should have said something. Beyond G R O S S Cheese wasnt even gooey, and i wasnt sure what i was eating. We threw it out, couldnt even eat it. There is $21.00 i won't get back.
Atmosphere: 1
Food: 1
Service: 1
Rick Nye
1 employee on a Friday night!? Whomever owns or manages this place needs to step up and fill in if they can figure how to properly staff a restaurant.
Atmosphere: 1
Food: 5
Service: 4
ghost O9
Great pizza, great ppl, and a great time
Atmosphere: 5
Food: 4
Service: 5
zahra heidary
I don't like there! the quality is not good but the price was more that similar stores around the area
Sid Iyer
The food preparation here is unhygienic; employees handle food without wearing gloves, which raises concerns about cleanliness and safety.
Atmosphere: 1
Food: 1
Service: 1
Diane Proulx
Yummy pizza
Atmosphere: 5
Food: 5
Service: 5
Sam Spratford
horribly slow service for mid pizza. if you have to order from here, place the order literally two hours before you need it
The interaction with the employee was fine. The pizza was cold and sitting out of the oven when I went there. It was boxed in front of me. Not hot hot pizza with a microwave crust. Papa johns was good years ago. Not so much lately.
GSUS
Literally sitting down while food is out the oven for over 10min.
Sergey Semibratov
the evening shift is always some kind of horror, no attitude towards customers
Jason Lizak
Definitely top-of-the-line service and pizza that can't be beat their barbecue sauce chicken and steak is out of this world
TR4E 27
Pizza is great! The atmosphere gets tense during peak hours. Very tiny pick up lobby to accommodate 14 ppl waiting on orders to be picked up.
My first time ordering was a mess, but i called next day to speak with someone about it. I spoke to a gentleman names Charles. Charles went both-above and beyond to make it up to us! He definitely made sure to make sure the store and food met our expectations! Need more people like Charles in this world. His customer service skills were on point, he had a great, “approachable”/HELPFUL attitude/disposition. I honestly have ordered from there 3x since, and to be really real… if it wasnt for Charles, i would have never gone back. Papa Johns Is lucky to have such a dope person on their staff. He deserves a promotion and to be recognized for his amazing performance, leadership and overall character!!! Ty so much Charles!!! We appreciate you!!!! Happy New year!!! 🎈🎊
Atmosphere: 5
Food: 5
Service: 5
Depends who is proofing the dough here. Sometimes it’s good, sometimes bad. If you do not know, dough has a window to which it can be left out at room temperature. I find I get better quality pizza here between 1-5 pm. I think they over estimate how busy they will be on the evenings. Overall this location is solid.
Food: 3
Service: 4
Had to buy a large to get thin crust. Asked for it to be crisp, it wasnt. Tasteless crust. So disappointing as i used to order from Papa Johns in Holyoke and it was the best pizza ever. NOT so much at this location on University Drive, Amherst. horrible
no flavor, not crispy, minimal portion of toppings. We did pepperoni, mushroom and onion, and we bought a large.
also when i walked in the counter person (must have been cook as well as only one in the place) was wiping his nose with his hand. I almost turned right around then. I didnt but i should have said something. Beyond G R O S S Cheese wasnt even gooey, and i wasnt sure what i was eating. We threw it out, couldnt even eat it. There is $21.00 i won't get back.
Atmosphere: 1
Food: 1
Service: 1
1 employee on a Friday night!? Whomever owns or manages this place needs to step up and fill in if they can figure how to properly staff a restaurant.
Atmosphere: 1
Food: 5
Service: 4
Great pizza, great ppl, and a great time
Atmosphere: 5
Food: 4
Service: 5
I don't like there! the quality is not good but the price was more that similar stores around the area
The food preparation here is unhygienic; employees handle food without wearing gloves, which raises concerns about cleanliness and safety.
Atmosphere: 1
Food: 1
Service: 1
Yummy pizza
Atmosphere: 5
Food: 5
Service: 5
horribly slow service for mid pizza. if you have to order from here, place the order literally two hours before you need it
Top fast pizzas around
Food: 5
Service: 5
Restaurantji Recommends
The interaction with the employee was fine. The pizza was cold and sitting out of the oven when I went there. It was boxed in front of me. Not hot hot pizza with a microwave crust. Papa johns was good years ago. Not so much lately.
Literally sitting down while food is out the oven for over 10min.
the evening shift is always some kind of horror, no attitude towards customers
Definitely top-of-the-line service and pizza that can't be beat their barbecue sauce chicken and steak is out of this world
Pizza is great! The atmosphere gets tense during peak hours. Very tiny pick up lobby to accommodate 14 ppl waiting on orders to be picked up.
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