Service was good, the waiters were friendly, and the atmosphere was nice, but the food didn’t live up to the hype. I ordered a vegetarian curry with basmati rice, and the vegetables were very hard—difficult to cut and chew. The French fries were dark brown and tasted like they had been refried rather than freshly made.
I mentioned to the waiter that the vegetables didn’t seem cooked well. I was told they use organic vegetables from local farmers and that they tend to be harder than supermarket produce, but that explanation didn’t really make sense to me. I also expected some kind of discount on the bill given the issues, but none was offered.
Overall, because of the food quality and how the situation was handled, I don’t plan to visit again
Atmosphere: 5
Food: 1
Service: 3
Fernando Graham
The food was okay but the atmosphere was great. The drink selection was also nice.
Atmosphere: 5
Food: 4
Service: 5
joseph ignacio
Food came out too fast . Mia our server gave us great drink recommendations
Atmosphere: 5
Food: 3
Service: 5
Doris Mundo
Loved Protocol. Ambiance, decor bar specialties, waitstaff, and meals were excellent.
Atmosphere: 5
Food: 5
Service: 5
Matteo Ramos-Mucci
Fries were great and there was no wait!
Rachel Simmons
We had one of the best meals we've ever had in western Mass recently at Protcol. It was our fourth or fifth time there and they're really perfecting their operation. Loved the short rib with arepas for 2, dill hummus, and mushroom spatzle. (sp). Killer cocktails always. Worth the drive from Northampton!
Sally Serio
I ordered the liver mousse appetizer and it was scrumptious! Smooth, delicious, and plentiful. Very much worth the price!
Liz Elias
Last minute plans to go out for drinks and food. Their hummus is the best I've ever had!
Matt Hellyar
Everything we had was excellent. We went for Sunday brunch menu. The fries smash burger and donut of the day all very good. The iced hazelnut cocktail was superb. Wish we knew about this place sooner.
Way overpriced for the size of the portions. Also you can’t modify any of the menu items not even sides. Had to order a basket of fries for 8 more dollars instead of a side of fries instead of the salad. Cool atmosphere though. Fancy bathroom.
Julie Woynar
This is a nice place. Went there with some friends to catch up, laugh, and gibby gab. Since I do not drink alcohol, I was intrigued by their mocktails. I was very disappointed when the waitress brought me my drink in a can. With a bar that advertises specialty drinks, one would think they could make their own mocktails.
Atmosphere: 5
Food: 4
Service: 5
Adam Parker
Stopped in to Protocol when we landed in Amherst while doing some leaf peeping across central MA. They were doing their brunch menu. The menu wasn't huge, but everything on it was done spectacularly well - #SizeDoesn'tMatter. I had their omelette special and my wife had their Duck Poutine - they were both excellent. Made very well. We also had a couple of cocktails - if you get the chance to have their Spiced Pumpkin Spice Latte, definitely do it. Not too sweet with excellent flavor. We happen to get in when it wasn't busy, so we got great attention and were able to chat just a bit with the servers. Overall a great time - 5/5, would definitely recommend.
🤩🤩🤩🤩🤩Amazing! What job! Held my daughter’s shower here , food, staff, drinks, atmosphere! 5 stars for sure! Thank you again to the entire staff!
Service was good, the waiters were friendly, and the atmosphere was nice, but the food didn’t live up to the hype. I ordered a vegetarian curry with basmati rice, and the vegetables were very hard—difficult to cut and chew. The French fries were dark brown and tasted like they had been refried rather than freshly made.
I mentioned to the waiter that the vegetables didn’t seem cooked well. I was told they use organic vegetables from local farmers and that they tend to be harder than supermarket produce, but that explanation didn’t really make sense to me. I also expected some kind of discount on the bill given the issues, but none was offered.
Overall, because of the food quality and how the situation was handled, I don’t plan to visit again
Atmosphere: 5
Food: 1
Service: 3
The food was okay but the atmosphere was great. The drink selection was also nice.
Atmosphere: 5
Food: 4
Service: 5
Food came out too fast . Mia our server gave us great drink recommendations
Atmosphere: 5
Food: 3
Service: 5
Loved Protocol. Ambiance, decor bar specialties, waitstaff, and meals were excellent.
Atmosphere: 5
Food: 5
Service: 5
Fries were great and there was no wait!
We had one of the best meals we've ever had in western Mass recently at Protcol. It was our fourth or fifth time there and they're really perfecting their operation. Loved the short rib with arepas for 2, dill hummus, and mushroom spatzle. (sp). Killer cocktails always. Worth the drive from Northampton!
I ordered the liver mousse appetizer and it was scrumptious! Smooth, delicious, and plentiful. Very much worth the price!
Last minute plans to go out for drinks and food. Their hummus is the best I've ever had!
Everything we had was excellent. We went for Sunday brunch menu. The fries smash burger and donut of the day all very good. The iced hazelnut cocktail was superb. Wish we knew about this place sooner.
Restaurantji Recommends
Incredibly rude staff
Not worth it.
Way overpriced for the size of the portions. Also you can’t modify any of the menu items not even sides. Had to order a basket of fries for 8 more dollars instead of a side of fries instead of the salad. Cool atmosphere though. Fancy bathroom.
This is a nice place. Went there with some friends to catch up, laugh, and gibby gab. Since I do not drink alcohol, I was intrigued by their mocktails. I was very disappointed when the waitress brought me my drink in a can. With a bar that advertises specialty drinks, one would think they could make their own mocktails.
Atmosphere: 5
Food: 4
Service: 5
Stopped in to Protocol when we landed in Amherst while doing some leaf peeping across central MA. They were doing their brunch menu. The menu wasn't huge, but everything on it was done spectacularly well - #SizeDoesn'tMatter. I had their omelette special and my wife had their Duck Poutine - they were both excellent. Made very well. We also had a couple of cocktails - if you get the chance to have their Spiced Pumpkin Spice Latte, definitely do it. Not too sweet with excellent flavor. We happen to get in when it wasn't busy, so we got great attention and were able to chat just a bit with the servers. Overall a great time - 5/5, would definitely recommend.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries
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